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February 2024 by Mia Liao
Alway long wait
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February 2024 by Sherry
Wait time is unreasonable long. When I arrive there are only 3 clerks even though they have 5 desks. And then I wait over 30mins with no movement in the line. Unbelievable!!
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February 2024 by Arash Venus
Low quality, unprofessional, and mediocre at its finest.This branch does not accept constructive criticism, is hostile towards its customers, and is usually unhelpful even on appointment services.
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February 2024 by Ellie Li
No one at the reception and only two people are at the counter. Long time waiting ....
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February 2024 by Amirbahman Golbazkhanipour
I had the best banking experience with Pedram, he is very professional and knowledgeable and he met my concerns regarding investment. Highly recommended!
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January 2024 by AB ABH
Abysmal service
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November 2023 by Gaurav Guliani
Very poor experienceThe teller said you cannot change PAD bank for a mortgage- do it yourself on the web. When I said, online it says do at Branch- she said Okay I will have a lookAnd then when I said- my bank change should be from ABC to DEF Bank- she said DEF Bank is not possibleLater, when I reached my mortgage agent- he did the same thing in 5 minsAre you guys a joke or what?
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October 2023 by Mansy
Never got a awful service like this in other banks. If you want have a good day, please escape! But it wan't the reason that lady gave a bad service to the customer. And when I confirm that question again, she just showed impatient face and speaking through clenched teeth. I don’t know if it was because I’m an Asian or her life isn’t good recently?
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October 2023 by Rick Gurton
I tried to drop off business payments and they do not have a fast deposit drop off.This is the only branch that I have gone to that doesn't have one.Customer service is only getting worse with Royal Bank.
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October 2023 by James Chen
Bank teller is very rude and unprofessional. She can’t answer the question and she acting like she doesn’t care. But luckily they get some advisors in the bank who can communicate. You can tell by the overall rating. I am lucky I don’t have an RBC account and will never get one. Terrible training
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October 2023 by Nadine
This Branch is not bad, but their Visa Centre leaves much to be desired. From day 1 my new credit card gave me trouble. It was activated at the branch and when I used it declined. Then the chip wont work. I am supposed to get another card via courier because I am travelling, and when I looked today, UPS said they did not deliver it because I am on vacation. Good thing I called them and did the work which RBC Visa was supposed to do in the first place. I usually deal with CIBC and thought they were the worst bank, but RBC Visa beat them to it. DEFINITELY NOT RECOMMEND RBC VISA
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October 2023 by Billy
A sloth moves faster than these bank tellers. Lack of training from management and unhappy people working here. They hate their jobs. Just go across and learn from td bank, how to run a bank
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October 2023 by Tareq Ashour
It's better to go another RBC branch. They always gave me hard time for some reason. Maybe they did not like our appearance or background. I dislike to use profanity.
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August 2023 by Drupal Mapel
I hope if I could give 0 star. Pathetic service. Most of the so called financial advisor are incompetent at this branch and have a weird attitude of not valuing customers time. I never came out happy visiting this branch. As a new comer, I had issues with everything right from opening an account here, requesting a new credit card, FHSA etc. etc. Please stay away form this branch and fellow advisors (specially Sajedeh Eskandari, Rishab Bansal, Karan Kumar ) not sure if they even qualify to work as a teller/advisor.
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August 2023 by yuppy pig
Now, I know why this branch has such low ratings. Basically, the service is very unprofessional and inefficient. I wouldn't bank here even if they give money away.