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December 2023 by Macy Kuang
I shopped here a couple of times. The fitting rooms are big with the perfect lighting. Personally I enjoy this type of fitting room more than the other location where you have to wait for your closet to be filled.
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August 2023 by E F
Excellent customer service. The lovely girls working inside were extremely helpful. The dresses also were all beautiful.
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August 2023 by alexandra wismayer
All the employees, especially Natasha was so helpful! Beautiful dresses and great shopping experience.
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August 2023 by Faustine Yan
The women working here are incredibly friendly and helpful. I was worried about going in because of bad reviews, but my friend and I had an amazing time and felt very taken care of, even on a slightly busier day. We did not end up buying anything, but I did not feel any pushiness or disappointment from the staff, who actually just seemed to want to help.
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June 2023 by emily ferraro
I had an absolutely horrible return experience with Reformation. After returning two items, I was given the usual 5-10 business days for the money to appear on my CC. This was back in early April.After 10 days passed, I had not received my money back. The Ref team told me the items had been received, and they had confirmation that the money was sent. They asked I wait another week. Nothing came. I tried to escalate it, and wasn't responded to for days. When they finally did respond, I was told it must be my bank's fault, so to speak with them. I was tossed around for over 5 weeks and was relentlessly checking up with the brand, sometimes I was responded to with unhelpful, slightly condescending messages, but more often, ignored. They finally told me that it was in fact a problem with their internal gateway - and that the money wasn't sent successfully to me on their end. I had to follow up three more times over the course of two weeks until the money was finally wire transferred to my checking account (they were unable to refund it to my original CC for some reason) and the amount was way less than the original money i paid. I assume this is because of exchange rate fluctuations. After asking for the remainder of my money, they stopped replying. With all the time this process wasted and the poor customer service i experienced, I will never shop Ref again - especially with so many amazing brands at competitive price points who clearly value their customers more.
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May 2023 by Jessica Desmarais
The old woman with the grey hair who works here is INCREDIBLY rude. She advised my friend not to try a dress on because it didn’t appear to be her size. I was absolutely disgusted hearing a woman talk to another woman that way in front of my 3 year old niece. If you want to buy a mediocre quality dress for a 300% markup by rude people this is the place!
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April 2023 by Jennifer Dyall
Needed to find a dress for a wedding, and was struggling to make a decision. Yasmine was very patient and helpful, and had great suggestions. I really appreciated her opinion.
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April 2023 by Mirzi Pinga
Loved my experience here with Natasha! I came in on a busy Saturday afternoon to return an online order and browse other options for a reception dress, and she provided great recommendations according to my preferences. She even recommended the most beautiful shoes to go with my dress that I also ended up purchasing. Natasha really went above and beyond my expectations, and the other staff were friendly too. Would highly recommend this store, and I commend Natasha's service!
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January 2023 by Michaela Di Cristofaro
Love their clothes but the associates are fairly rude and standoff ish unless you appear wealthy. This is not my normal interaction with people at reformation but I've noticed this shift at the Yorkdale location as well when I went shopping with my mother. It was obvious that she was not welcome there.Additionally in the articles prior to this store opening, they were boasting about their "high tech" change rooms. I was surprised when I realized that they were considered high tech because the change rooms have a second door in the closet where staff in the back will drop in the items you want to try on. Although yes, more complex than a normal change room, I was expecting something a little more automated.TLDR; The clothes are cool, the associates are cold and the techie in me was a bit disappointed. I will refrain from shopping here if this kind of treatment is continued.
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January 2023 by Vivian Frias
Maria was such a treat! I was able to find the perfect dress for my Christmas party with her help. She was super nice and really listened to what i wanted!
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January 2023 by LaToya Green
Natasha helped me find the perfect dress for my holiday party! She recommended the Breslin dress, which was so flattering on! Natasha was very friendly and patient and really took the time to understand what I was looking for! If you're ever in Reformation Yorkdale, ask for her!
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January 2023 by Angela Barbieri
I had a wonderful experience at Yorkdale with Natasha. She was very patient as I returned many dresses to her that I felt did not complement my body frame. She was helpful. I would definitely shop here again with Natasha’s help. The dresses are beautiful, but are not for all body types. My recommendation is to go with an open mind. I bought a dress that I may have dismissed if Natasha had not recommended I try it on.
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January 2023 by Evelyn Ascencio
Beautiful selection of clothes at the Yorkdale location! I’m so glad that Natasha was there to help us! She really looked out for us and let us know that there are other colours available that can be ordered. She brought out dresses that she thought would suit us. She also offered to follow up and send us more info about new dresses that come in that fit our preference. Will recommend this store to my friends!
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January 2023 by Soumya Bhardwaj
The fabric used for the dresses is of inferior quality. One of the dresses I bought wrinkled alot and I wanted to return it due to that reason. The customer service is atrocious, they refused to return the dress saying that I've worn it. But honestly, the material is that degraded that it looks worn. I haven't worn it even once. Never bother to shop from this place. Really disheartening!!
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December 2022 by Tan A
The employees at this store were indifferent to the point of being rude. I called ahead of time, as Yorkdale is a bit of a drive for me, to ask about a couple dresses and pair of shoes. No issues with the person on the phone and they said they had all of the items I was looking for so I made the trip. When I arrived, no one greeted me and no one offered help, the employees just stood at what looks like a makeshift cash register and talked amongst themselves. I had to approach to ask for help in finding a dress they said they had, to which they told me that they "shipped it out." I asked for a changing room to try the one dress I did find. No one came to ask how I was doing or if I needed another size. When I exited the changing room, someone asked how I made out and I said, "not great," and they said, "that's too bad," and didn't offer anymore help. Didn't feel welcome in this store and don't plan on purchasing from Reformation online or in store because of the employees at this location :) I hope the employees here stop being stuck up and learn to treat people that are possibly going to drop $250+ on a piece of clothing better.
