-
February 2024 by Sydney Jacobson
After 15 minutes of digging through a bin covered in 50% off signs and full to the brim with one product, we were told the product in the bin wasn’t on sale. We had been helped by a lovely employee the entire time who also thought the product was on sale. We both discovered small writing on the signs confirming the stipulation afterwards, but COME ON! The manager had been observing us during this time without comment. Why would this bin be full of this product covered in sale signs!? After confronting the manager nicely he unapologetically and rudely refused to honour the sign. I left without buying anything and won’t be back. I understand mistakes happen, but the right thing would be to acknowledge the stores mistake while at the same time making the customer happy, ensuring a purchase and the return of customers.
-
February 2024 by Levin M
The experience today at Rens was absolutely awesome in every way and it was all because of Mary. She was kind, friendly, helpful, energetic and simply fantabulous. Thank you Mary! Definitely the best!
-
February 2024 by Jackz McG
Always great customer service!
-
February 2024 by Arfred Lola
They have very good products to keep our friends happy ??
-
January 2024 by Angelica Melgar
Love them. They always have everything.
-
January 2024 by Hal Mehr
Helpful and friendly staff!We needed a muzzle for our Terrier-mix (rescue dog), and the gentleman there (SN) was very knowledgeable and helpful in assisting with the selection and fit of a proper one!
-
January 2024 by Alencar Libânio
Nice place and good prices
-
January 2024 by Romy Olsha
Great service and wide selection of products.Reasonable prices for quality products.Staff are helpful.
-
December 2023 by Gabriela H
Great customer service from Auric, not only was she extremely nice, she also went above and beyond to help me with my order. Very happy with my experience tonight!
-
October 2023 by Jay T
Very nice people and they have a very good trial program for pets. Jess' help and recommendations were really good.
-
September 2023 by Tymur Markunin
Great pet store with a vast selection of pet products. The store staff are always friendly and helpful.
-
September 2023 by Kingsway Canada
We absolutely love stopping by, great products and great service from the team as always.Keep moving forward
-
September 2023 by Jade Summer
My first time ever going into a Ren's. The store itself is big, clean and well stocked. I just felt the gentleman that was assisting me had little to no knowledge of pet food. He basically told me to look at the bag, fumbled his way through our conversation (I felt like he was making things up as he went along) I was taken back due to the title on his badge. I went to another pet store, I received great information - my mind was more at easy making the purchase for my dog. I hope this will be addressed. This is not the industry to be in, when customers, like myself, are to trust your employees with our precious animals.
-
September 2023 by Brianna Vincent
I am a dog groomer and buy a lot of grooming tools and pet treats at this location. They are very helpful and always friendly.
-
August 2023 by Pamela Aguirre
Cashiers are kind, and they have a wide variety of things. Although the prices have rised because of inflation its still a good place to shop for pet supplies! I buy my cat food and doggo treats here!
