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February 2024 by erick chavarria
Ordered online, and it was ready for pickup the next day on the lockers. Very convenient.
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February 2024 by Sahara Ali
Usually a good experience at this Rona and we like to support them. However we called today and asked if they had curtains, rods, and brackets. They confirmed all these items and said yes. We got there, and they said they don’t even have a home section. Very strange interaction and an unfortunate waste of time.
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February 2024 by supplychain logistics
Home improvement dome
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December 2023 by Maria Trixia Catalan
The staff there was really friendly and had some great advice to the product that we were looking for and yet, the associate explained really well what we as a customer need.
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December 2023 by Robert Jackson
Great store with fantastic staff. Really friendly and super helpful. Highly recommend
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December 2023 by Bruce Jalili
It is so great to have this store here in the neighborhood. I wish it was a little bit bigger so he could carry more products like the other Ronas or other hardware stores. Staff are very helpful as well Specially, in the plumbing department, they have Ebrahim (if I recall correctly) who is the coolest guy in the store.
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December 2023 by t m
The staff are very friendly, polite and helpful. Within less than a minute of arriving they approached and helped me find the product I needed. They cashier was also very polite. The store is well lit and well organized you can quickly find the high quality essentials at fair prices. There are also helpful visual guides to aid you select the material or part. Kodus to the management and the staff. Thank you. This is my goto home improvement store now.
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December 2023 by lvinh luc
I shopped at many of the other Rona locations, the experience I had at this location was not even worth 1 star. I am so disappointed with the services at this location that I wanted to let you know, it could happen to you as a customer. I placed an order online the night before for an electric snow shovel, there was inventory shown and the order was accepted. I waited till the next day at noon and still there were no email notice of pick up. When I called in, the service rep from the store took time to entered my order # and verified my name and confirmed with me the product was ready for pickup even telling me there's 3 more units just arrived. I drove a great distance to the store to pick up in the evening and I was told there's no stock to fulfill my order. Pretty disgraceful customer services, outright lies, even telling me the stock will come in next year in August. The evening manager told me they were busy and they did not have time to inform me of the status of the order. Does Rona as a corporate organization allow or accept such careless unprofessional services to their loyal customers?
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November 2023 by sam moosavi
The Carpenter who works in Cutting wood part (Ryan) was incredibly helpful and patient. He took the time to understand my needs and provided excellent service. I am very satisfied with his work. Thanks Ryan.
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October 2023 by Michael Ballard
I live in apartment so don't have the same needs as most homeowners. However doing some DIY projects for some elderly neighbours have always found the staff to be both friendly and very professional. I look forward to next time.
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October 2023 by Anar Hirji
Princess the cashier was super nice and pleasant to deal with.Very very helpful and patient.Amazing customer service was provided by her.
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September 2023 by Saeed Parsa
I am this store customer since 2016. I was really happy with their service, even in the Covid pandemic they had very good service. But I don’t know what happened after pandemic. They had many young and knowledgeable staff, they had very good stuck but recently anytime I was going there , I had an issue, short of knowledgeable staff and etc.
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September 2023 by Brian S
We went there a few time in the past couple of years. Although this store is somewhat smaller in size than some "regular" Rona's, you will find almost everything you're looking for. The staff is super friendly and very professional. We needed to buy some lumber and guys who worked there help us to find the right product. Highly recommended.
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September 2023 by S Hwang
My experience at this Rona store has been somewhat inconsistent but I recently had a very good experience with them. I bought a bathroom ventilation fan and later found out that it's the wrong size. I'd like to first recognize Karol Balut, the Installation Coordinator, who helped me get my installation refund. She was patient, persistent with her head office, and provided excellent customer service. I also like to compliment the young lady who worked downstairs who helped me search for the right replacement product, both at the store and online. Staff whom I dealt with over the phone at Rona's installation service department were also very professional, although the refund took long and with a lot of effort to get processed. Well done team at the Sheppard/Willowdale store!
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September 2023 by HR BD
Charlie does not respect Rona's customers, he never responds for his fault. It seems he does not care about customers! He easily postponed my roof trusses for one week without any apology! While I ordered in advance.
