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November 2023 by Martin
Sean is amazing, so helpful, patient, smiley. This guy needs a raise ;)
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November 2023 by marco monterrosa
Good service and you can exchange online garments in the store without any hassles.
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November 2023 by Stephanie George
We recently got married & decided to get the Groomsmen, Groom & Father's suits from RW & Co. I booked an appointment to have a fitting done for the Groomsmen using the website, when we got to the store for some reason our appointment didn't show on their computer. Linda was more than happy to do what she could to help us. She was able to look at each of the guys & have a pretty good idea on what size they would need. She walked us through everything, explained what was available & what they had to offer. She got each of the guys to try on the entire suit & ensured that everyone was happy with everything.We went back a different time to do Father of the Brides suit & it happened to be Linda again. She remembered me & was very helpful once again, grabbing all the sizes my Dad needed, ensuring we were happy with everything.We went back a 3rd time to get the Father of the Grooms suit & it was Linda again! She again remembered us, remembered the colour of my Dads suit, again was super helpful, friendly, really got to know us. She was fantastic.Linda knows exactly jowls to size someone for a suit, just by looking at them she could get the size, pretty spot on. She made our shopping experience for all the men's suits, easy, fun, simple.Thank you Linda for everything that you helps us with, everyone looked amazing & we were very hapy with the suits!
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November 2023 by rachna chouhan
I love the service at this store. It was. My first time buying suit for my friend. I don’t know the size and only have measurements but the store associate Janine .. she did really nice job she show me so many options and help me to select the perfect suit for my friend … I would recommend everyone to go to this store and have best assistance from Janine .
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October 2023 by M C
Really bad customer service , nobody will help you here.
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August 2023 by Bishan Singh
A high end store, not much selection for men as compared to other stores i.e. Unico
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June 2023 by J.C.S.
Great experience. GREAT HELP from sales staff.
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May 2023 by Sandy Morton
Not bad clothes. But they charge you for a bag to put them in. Unbelievable.
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April 2023 by sanif maknojia
Got a suite today, Manny and Shally helped us understand some details and how things work, answered all my questions. Also, shared about the discount which we didn’t knew and gave us a good deal. Really happy with the buy.
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April 2023 by Maria Elena Tugas
I went to the store today to exchange a pant which I purchased a few days earlier. I told the lady in the entrance that I don’t have the receipt but I am a member and they could look up the receipt in their system as they usually do in the past. So I went to the cashier and waited for someone to assist me. When my turn came, this lady from the entrance was came and took the pants, she instructed me to go and look for the right size. While I was looking, she came and helped me find the one I need. So everything was okay until that point. When she’s done doing the record she pushed the pant in front of me so I asked if I can have a bag. She said 25cents! in a way like she’s annoyed. I told her that I can pay 25 cents for the bag but made a comment that she doesn’t need to be rude to me. Well, she argued that she’s not being rude and when she saw another colleague she called her and instructed to deal with me and she just left. I don’t know if she’s a supervisor but if she is, I don’t know what standard RW & Co. uses in choosing their supervisor. This lady’s customer service is very bad but since I like the brand I will continue going back but I will be praying that this lady is not in the store next time I visit.
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March 2023 by Israel Andrete
very bad service, the girls are too lazy, they don't help the customer at the cashier asking about email and they don't help to type correctly, first experience in this store. great clothes beautiful but horrible service
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January 2023 by Keila Lopez
Staff members are very rude and impolite, you are seen as money not as a costumer.Wouldn’t recommend it to anybody for service and quality
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January 2023 by Emilio Rivera
Costumer service is terrible, and the quality of clothes is very poor. Returns and refunds almost imposible with their unethical staff members
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January 2023 by James Macpherson
Staff are so rude here. Bought an expensive item and it fell apart hours later. Was told I could return it when I bought it but the staff told me to FO when I came back after the item fell apart. Terrible quality, terrible service, no returns, don't waste your money here.
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January 2023 by Alice Raquin
I got a top from my boyfriend. I wore it for a few hours and noticed it got stitched out already. I came to the store and they didn't take the item back nor let us explain the occurrence. One of the stuff members was rude, and indirectly just told us go away, theres nothing we can do for a poor quality item. We feel robbed and would make sure to inform all of our friends about this experience.
