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October 2023 by Derek Cheung
Betty at the Markville location was awesome! Super friendly and extremely helpful! I've been in search of this specific colour suit for many years, it popped up in a Google search but was sold out everywhere including their online shop. I just happened to be in the mall and decided to try my luck, walked in and asked and she was able to locate it for me from another store! Have gone back and will definitely go back with the service level which seems to have disappeared in many places. Bravo to Betty!
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October 2023 by joe
In just came from this store to do a return and the lady really made is difficult to do the transaction trx#4985.she was rude and she talks to customers as of they're stupid. What's funny is I read the reviews on this store and almost every week someone is complaining about the staff there and their behaviour. The owner would reply to their post but really. Nothing ever changes. The owner is definitely guilty as well here. Shame on you owner for hiding behind your computer. Make some tangible changes instead of saying your gonna fix it. Unless your just habitually saying it out of habit and don't really intend in fixing things.
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October 2023 by Manelli Shahbazi Moghaddam
I had an extremely disappointing customer service encounter at this store. I brought in my online-purchased suit due to sizing issues and concerns about its quality. Regrettably, the cashier and other store staff not only declined my refund but also proceeded to accuse me of dishonesty in a loud and impolite manner, in front of other customers. To make matters worse, they called security to escort me out of the store. This experience was truly unacceptable and left me feeling disheartened and disrespected.
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October 2023 by Azadeh Fazli
Writing a negative review isn't easy, but I believe that the success of any organization depends on the quality of its people. I recently had a disappointing experience at the Fairview location of RW&Co. The store manager's behavior during a simple return was extremely rude and unprofessional. If the store doesn't accept returns, it should be clearly communicated in their policies, along with respectful treatment of customers. Clarity and respect should be fundamental principles for any business to uphold.
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October 2023 by Jeremy Dang
I like that they offer slim fit, tailor fit, and regular fit dress shirts.
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September 2023 by Daniel Fernandez
The associates are friendly and helpful. They didn't have what I was looking for in stock, but they shipped the items I purchased to my house within a few days. Definitely will be coming back!
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August 2023 by A Team Originals
Great selection. Johanne was amazing. Great stuff. Amazing customer service.
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August 2023 by Edgar Porte
Staff are very friendly and helpful. Thumbs up to Wesley he has been very helpful and patience finding what I’m looking for .
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July 2023 by Alykhan Visram
I’ve shopped at RW & Co for years. It’s always been a great place with the latest and greatest styles.However, this experience was different. Every single associate in the store was so helpful, even though they were so busy. I would even go as far to say that yesterday was the best retail experience of my life.A young Asian man, I believe his name was Wesley, helped me choose 2 suits and ties that went with the suits. He went above and beyond to make sure I got all of my sizes, gave me honest feedback, and really just made my experience easy and awesome.The cherry on top were the rest of the staff, from the cashier to another associate who also helped me choose a tie.It wasn’t just me, I think most people in the store were receiving the same kind of experience.Again, all extremely friendly and helpful, and truly just made the experience amazing. I’m actually looking forward to the next time I need to shop here, given this experience .. and that says a lot since I don’t love spending time shopping LOL.Thanks everyone!
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June 2023 by Soha A
AMAZING experience with Wesley Sun at Fairview, Mall, RW&CO he went above and beyond with customer service, very pleased and satisfied with our purchase!
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June 2023 by Szidonia Szanto
It took a long time but they were accommodating with my exchange even without a receipt.
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May 2023 by Imran Ali
Wonderful, friendly staff that helped me pick out a linen suit and shirts for a destination wedding. I felt very welcomed and taken care of here.
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March 2023 by Saleem Merchant
Never shop at that location, very 3rd grade customer service, I went to exchange my suits which I bought a few days ago and they wouldn't Honor the same price for an exchange. I'll buy something more pricey but never at RW and CoI want the management to see this, even the 1 star is alot
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February 2023 by Sagar Sankhala
It’s hard for me to say anything bad about for rw&co as it’s one of my favourite brand for clothing.However, I believe that good people make a successful organization and the store manager at Fairview location needs to know this.Last week I had a very bad customer service at rw&co Fairview location by store manager for a returning one of the item I bought just 24 hours ago.She literally told me if my wife doesn’t like the dress I should bring her every time and I had to drive 25 minutes to Yorkdale location to return as she didn’t accept my return too.I am very disappointed and I think I will never go to rw&co Fairview location again.
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February 2023 by Ali Bagheri
Terrible return policy, the lady didn’t tell me anything about the tags when I spent $350 on their suit. Also very rude when I asked for a refund. The tall black lady’s tone couldn’t be any more condescending…