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January 2024 by michael wong
BEWARE - I got a car wash on December 15 just before noon at the Yonge-York Mills Shell station. While inside the car wash, I felt my car being bumped a few times. It was unusual enough that I got out of my car after the wash to inspect for damage, but I didn’t see anything (my car was still pretty wet from the car wash). I discovered some damage to my rear spoiler in the afternoon after my car was dry and I was getting something from my trunk. I reported it to the station later that day, and filed a report for a claim afterwards.The station’s insurance (Crawford and Co.) denied all liability, referring to a disclaimer in Tesla’s manual, saying that the manufacturer says to use touchless washes. While I don’t disagree that it would be ideal to use a touchless car wash, I believe the disclaimer has more to do with paint swirls and trim discolouration, and at no point should a car wash’s brushes or the brush arm be able to noticeably bump a 4400-lb+ vehicle to cause it to move inside the car wash. The Crawford rep then followed up and said that “Teslas are not made to withstand soft brush car washes”.To add insult to injury, there were large patches of the back of my trunk that was still dirty after the car wash (probably because the brush arm was hitting my spoiler instead)!Anyway, be careful if you decide to get your car washed here.[Photos are of the damage to my spoiler taken the day of, and the spoiler the next day in the rain and why it was hard to see when it was wet.]TLDR: car got damaged in the car wash from one of the brush arms. The station’s insurance denied responsibility, citing a sentence in my car manual saying owners should use touchless washes.
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November 2023 by Dylan liu
My tires were really low yesterday. And there is a nice guy( sarthak )helping me out. He show me how to put the air in my tires. Definitely I will use shell gas station with my life!
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November 2023 by DenSam
Oct 23, 2023 around 9:30 pm when I was need gas I am regular costumer at any shell and this experience I have really give me upset the pump price is 158/per litre and charge me for 170/ per litre the guy in station I pump in 19 is a full service which I don’t know and beside nobody on the booth so I pump my self. My concert this a scam or try to uneducated the costumers . The sign is very invisible to costume if I knew I never go or use that pump what a stupidity service and employees are not really helpful for the client they know and see nobody in the booth that time. It’s really very disrespectful and disrespectful for client. This will be my last using shell SERVICE…what a shame to your people’s and your company VERY BAD services….
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November 2023 by inderpal singh
No washrooms available. A lady needed to use the washroom in an emergency but the costumer service (dhillon) person did not let her use it even after multiple requests. The lady begged him to let her use the washroom but all in vein. Very very poor customer service.
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September 2023 by Terence Lam
This is a very busy gas station. The pumps are a bit dated, but they get the job done. There is also a car wash on site (which I didn’t make use of during my last visit).
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September 2023 by Harshil Suthar
Very bad customer service. I came for a gas. I went inside the store for washroom, guy shouting at me front of customer. ARE YOU HERE FOR GAS OR WASHROOM ? FIRST YOU HAVE TO FILL THE GAS THEN USE THE SERVICES OF THE SHELL. What a disgusting way to ask and treat the customer...! Done with shell and location.
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September 2023 by Daryl Weber
I felt like when I went into the store. The workers seemed like they were very unhappy with their jobs. And there was Not a good atmosphere in the location. The store looked okay but I guess Because of the upscale area that it is in, the workers are told, not socialized with the Customers and just do their job.
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September 2023 by stephanie sanidad
I went to this gas station to wash my car. I heard issues before regarding the car wash but never thought that I could happen to me. My windshield cracked and their insurance company sucks. I was given a hard time claiming it took almost a month and I can't drive my car far especially on the highway. Only to be told that their insurance is not covering the repair. They said that the damage is from the previous impact ?. I brought my car to wash in very good condition and came out broken. They should maintain their brushes and clear from debris. They should change their insurance company too, currently they are with CRAWCO
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June 2023 by Yusif Savalan
They charged me twice for the same transaction! Avoid them at any cost!!!
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May 2023 by Serena Serena
This is a compliment for Manu, Manu was so pleasant, friendly, helpful and so sweet I will return to this Shell gas station location at Yonge and York Mills in Toronto, because of Manu, thank you Manu!!Based on my other posts I only give 5 stars ? to the best of service!! I wish I could give more.♥️
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April 2023 by Denys Zakaliuk
Worst customer service experienceThey don’t respect their customers, thank to the person Kar… refused even to show his name tag.
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March 2023 by Aijaz Hussain
Skinny Indian guy is very rude and unprofessional and abused customer, does he even understand how to talk with people. I am not going to fill gas in this station anymore
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February 2023 by S G
Paid for top wash and it didn’t do nothing and also scratch my car,
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February 2023 by Wendy L
A cashier named Norman stop my gas while it’s only 3/4 only because it is way too cold and I set it at automatic pump. This is super unreasonable and rude.
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January 2023 by Bing Li
The panels are not working properly - tried couple of the pump until it finally works.
