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November 2023 by Rudy Leiva
Bathroom is nasty. Gagged as soon as I opened. Syringes ? on the sinkBe carefulStaff informed and apologized with a smile ?
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August 2023 by Hung Luu
I encountered the extremely bad customer service around 11:35AM, July 23rd, 2023. Manpreet, who is the cashier, is not trained properly to offer services. Instead of explaining how to collect Air Miles points nicely, she blamed customer doing wrong with unprofessional tone. If the Shell owner does take any action to retrain her, customers would go to other adjacent gas stations with better services.
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August 2023 by Wong Ricky
Don’t go there for car wash … too quick and can’t rinse enough… with soap left on car surface
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July 2023 by Dhwani S
I would rate 0 star! The cashier was extremely rude and showed rage in her voice! We purchased a car wash and she was like we are not accepting credit card! The prices were high at this location and top of it they don’t accept credit card! We are loosing our cash back on cards! Cashier was showing full on attitude. Not only with us, but she was arguing and was in heated argument with other people as well while we were in line!!
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July 2023 by Fariba N
I am wondering why Shell Canada did not change the retailor in this station yet. Very rude customer service and very expensive price. Over a discussion, the girl on the cashier was yelling at an old lady( a customer) when I was there. The old lady told her to not raise her voice on her but the girl didnt mind to continue yelling at her and accusing her to be a liar. Such a pity for a such a big company. If i could give 0 star, I wouldnt hesitate it.
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July 2023 by Jimmy Pachas
Car wash signal is not working properly, it is allowing more than one car to get into the washing machine almost at the same time, so this is creatin dangerous situations for customers. Today, we were 3 cars at the same time in the machine and almost crashed each other. We complained about this with the staff member but she did not want to check their system so they don't care about putting in risk their customers. Be careful if you go to their car wash, I will never return after this incident.
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May 2023 by Farshid Afa
Second time doing deluxe car wash if I am not mistaken, 13$ ish the middle one and car was totally full of lines and foam and I had to spend 20 minutes drying and cleaning the foam out of my car, not happy with the wash at all, next time I will definitely inform the operator as I see people are not happy with the washing service at this place
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May 2023 by Ali Barnes
Gas, vacuums, car wash -got it all!
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April 2023 by Dwayne Kerr
When purchasing a slushy this evening, the cashier mentioned that there are no lids for the small cup and said I would automatically have to purchase a bigger size for the full price. I know it’s just a slushy, however, this is a display of customer service that is lacking at this location. The cashier should feel empowered enough to make the situation more satisfactory for the customer. Which is odd, given that there is another gas station across the street.
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February 2023 by Theresa Aguiran
The lady cashier was so rude! February 21, 2023, 1;10 pm She dont want to change my $100.00 bill, i was in emergency to buy phone charger and i need to call somebody urgently.. How can you buy if you have only 100 bill, she dont want to change my money, this is very unappropriate to your customer.. Shell management should do something, How this business still existing if you dont have money to change your customer???this is so disappointing
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February 2023 by Resid Con
Shell Ultimate Car Wash look like. You pay little over 20$ and thats what you get
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January 2023 by Mat Bae
Importantly, I always pay the gas at the pump without going inside to get a receipt because I believe there is a function of having an receipt when my gas filling is done.However, most of time, this gas station that I always visit has not given me any receipt at the pump so I had to go to the store to get it.Basically, the machine’s receipt is not coming because there is no paper I guess ?I asked to the staff members who work at that gas station, but they did not listen to me properly.They said “okay will do or machine’s problem” next day I visited again they said “got it “My point is what is their attitude ? they did not try to replace anything at allWell, it is a simple just change or replace the receipt’s paper so that people could get it at the pump right away when they click the receipt button on the screen.** Staff members will ignore you when you ask something right to do for the customers**This is not right
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January 2023 by Zaki Zaheer
I always use shell for gas this location he says washroom is not working this is the 3rd time he said its not working i dont know why they dont people use washrooms
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January 2023 by Mat
Importantly, I always pay the gas at the pump without going inside to get a receipt because I believe there is a function of having an receipt when my gas filling is done.However, most of time, this gas station that I always visit has not given me any receipt at the pump so I had to go to the store to get it.Basically, the machine’s receipt is not coming because there is no paper I guess ?I asked to the staff members who work at that gas station, but they did not listen to me properly.They said “okay will do or machine’s problem” next day I visited again they said “got it “My point is what is their attitude ? they did not try to replace anything at allWell, it is a simple just change or replace the receipt’s paper so that people could get it at the pump right away when they click the receipt button on the screen.** Staff members will ignore you when you ask something right to do for the customers**This is not right
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November 2022 by David Nyagui
Great gas station ⛽️ at a convenient place to fill up anytime or to take a car wash. Close to major highway and major intersections. Close to shopping center. Good customer service. Great quality of gas as always.I really recommend everyone to visit this gas station. ⛽️
