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January 2024 by Daniella R
Wow!! We had such a wonderful experience at this store! Every department we went in had a sales person ready to help us with all the questions we had! The store is clean and massive and has high quality items and great prices. You won’t find service as good as here anywhere! Do yourself a favour and go see for yourself!!
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December 2023 by MM Piccola
I was there in May for a mothers Day gift and yesterday for a Christmas gift for my mom. The store is huge and they have a wide variety merchandise. I've enjoyed my experiences going there as I know I'm always going to find the perfect gift. The price points are very fair, reasonable and comparable to other stores. Silvana has been around for a long time which says a lot, if you haven't been you should go see for yourself and happy stress free shopping.
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October 2023 by Tina Dickey
We went to look for a senior under garment. There was absolutely no one in the store except for my mother and I.A staff was folding clothes , I asked for some assistance, they were very unhelpful. Made no suggestions, not even a smile. My impression was the staff lady really did not want to be working there. She looked to be in her mid to late 60's. Very unpleasant experience. We walked straight out never to enter that store again.
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June 2023 by Dana Mears
My mother of the bride experience was ruined going here. Friends suggested it, raving about the service but my experience was terrible and brought lots of tears. After deciding on a dress (no help from the staff - my mom was helping me with zippers and such) the seamstress came out and told me it would be $350 in alterations. I was a bit taken back at the cost. Once she explained why (it has a lot of beading on top) I understood and wanted to go forward. She told me no take the dress and see if you can get it done cheaper somewhere else. I had brought my undergarments' and wanted to proceed but some how I left with the dress and no fitting. I called them 3 weeks later to make an appointment for a fitting. I spoke to Dominic (the owner) and he told me no appointment was needed and to come in 3 weeks before I needed the dress. I also told him about my first visit and how I felt I was pressured to take the dress somewhere else to have it altered. He apologized and said to ask for him when I came it.When I came in (yes I missed the sign that said go to the front counter) I went looking for help. 2 ladies were helping 1 customer. I walked away to see if I could find some else. Another lady was coming back from break. She jumped right into conversation with the other 2 ladies and the 1 customer. I shook the bag to let them know I was there. No one even looked my way. I finally said "Excuse me are all of you helping this lady or can one of you help me?" Huffing one lady came over to me. This annoyed me and at this point I asked for Dominic. He was on holiday but her tone with me changed. We carried on. The same seamstress came out and pinned me all up and then told me the cost to alter the dress was $500 dollars!!!! I told her she quoted me $350 when I bought the dress. Needless to say is escalated. Why would I pay $650 for a dress and agree to $500 in alterations. I left the dress there and left in tears. I will say with in a few hours Maurice called me. I told him that I was never acknowledged and had to interrupt to get service and the fact that the price of the alterations went from $350 to $500. He apologized and asked me to come in again and he would personally take care of it.When I get there he askes me to follow him into a room where is pulls up a video of me. He says you came in at 2:32 and were being serviced by 2:38. I was confused about the point he was trying to make. He said my staff did nothing wrong, you did not wait 10 minutes. I NEVER SAID I HAD TO WAIT 10 MINUTES! He missed the point completely. Had I not interrupted the 3 sales ladies helping 1 customer who knows how long I would have waited. If they would have looked my way smiled, put a finger up to say 1 minute, something but to get ignored...Not to mention the price of the alterations jumping up. He put me on the defensive. I wanted to run out again however my daughter's wedding was now in a week. I begged him to leave me alone and just let me get fitted and leave. Crying once again. I have to say at this point the sales ladies must feel bad about everything that has gone on and were very nice.I picked up my dress a few days before the wedding hating to even look at it.The day of the wedding it took 2 large safety pins, 4 small safety pins and a lot of double sided tape to make it look good.Thank you Silvana ruining my mother of the bride experience but nothing was going to stop me from enjoying my daughter's day.My daughter loved the dress and never even knew what happened.
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April 2023 by Patrizia Lisi
Excellent customer service! I bought my daughter's communion dress 3 weeks ago and when she tried it on Friday we realized it was the wrong size. I took it back to get the right size and they were so accommodating even though the exchange time was over. So happy and grateful to them. Will definitely be shopping there again!
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April 2023 by Adele De Francesco
Beautiful store I don't go too often I would like to but I live in Oshawa and the lady that served me was amazing a pretty smile she helped me get everything I needed for a new baby thank you for helping me and hope to see you soon bun
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March 2023 by Grace Silva
We visited Silvana Family Clothing store today on hopes of finding my Mom a dress for my nieces wedding. We were very happy to have found the perfect one. My Mom wanted something plain and simple and she was lucky in finding it here. This place made my trip easy and worth the drive. Great selection of choices and I will definitely recommend.
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January 2023 by Julie Santopolo
Took my mom there last week to find a outfit for a wedding. The sales ladies were very helpful and accommodating. They do have a lot of selections for young and older women, children, men's clothes,shoes Etc. Everything in One Stop Shop.
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December 2022 by rose ferrara
My sisters and I went to Silvana Family clothing today to look for a mother of the bride dress for one of my sisters. I hadn’t been there in years. I was impressed with what I experienced that I had to write this review.Domenic was extremely helpful in making calls to his contacts to ensure that my sister will get the dress she wants. The kindness and patience did not stop there.There are so many items to look at that I realized I needed a new espresso maker that works on an induction stove. As soon as I asked the question Domenic was on the phone with his contact. Amazing! The coffee maker does not work on my stove unfortunately but as he was answering my question a gentleman approached him with a tie. He needed assistance knotting it. The owner quickly continued to respond to me as he helped the gentleman with the tie. I wasn’t in Silvana Family clothing store for very long but I had a “good feeling” when I left. Now that’s an all around great shopping experience.
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November 2022 by Stacey Kudro
I have been coming here for years and my grandmother asks to come here all the time. They always have the best brands and so much cheaper then other places. I even found a cute pair of sandals for myself. Will be back again in the near future thank you
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September 2022 by sabrina s
Very good selection of clothing and shoes for 65+ European women, staff very helpful, owner super nice.
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September 2022 by Alice Grace
Rudest lady ever. No VISA, no exchanges. Have not been here for years and never again setting foot here.Rot in hell.
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July 2022 by Tanya Mason
It was worth the drive and the ladies were a great help for my Mom finding her dress for an upcoming wedding and helping my daughter and I find some new bras, will definitely be back!
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July 2022 by olivia altimas
Staff was extremely rude. First comment made to my grandma was “don’t do up the zippers you will break them”. Then she says “you can’t try on that many dresses”. In order to purchase a dress I have to try them on. They do not want you in the store at all and make a true effort to either ignore you or be rude. I will never go back and will never recommend this store to anyone.
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July 2022 by Daniela Gianfrancesco
I went there to purchase a dress for my grandmother - staff were super friendly and helpful.Thank you Dominic and staff for assisting my mother and I. We appreciated your assistance beyond wordsDaniela & Family
