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February 2024 by Lucas D'Angelo
Amazing customer service. Great selection of products in an excellent location.
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January 2024 by sue Berbari
Love our dining set (Esther Set) for our small condo. Very cute and modern. Client Service from Kevin was amazing and friendly.
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January 2024 by A Lacaba
I have never been to their store and my main communication with the staff is via the web chat feature on their website so my review is primarily based on this experience. I purchased the Flex storage sofa from them and I really love it It’s more compact than my older sofa but it really worked well for my space! The main reason I opted for this one is the extra storage at the bottom and the ability for me to order another cover in the future.I was actually sick during the whole purchasing process and my voice was not the best so I opted to use the web chat because I had questions about the product prior to purchasing. Kevin and the team answered back quickly and they even sent me pictures because the different colours were not available on their website. Even after purchase and prior to delivery, I had follow-up questions and they always responded quickly which I really appreciate.I actually had to push delivery back a couple of times because I was still trying to get rid of my old sofa and they were easy to deal with via text and/or email.All in all, I had a good experience here and will definitely shop here again. The sofa looks well made and of good quality. Super happy with my purchase.
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January 2024 by Johnston Andrew
The whole process from order to delivery was very smooth and efficient. Before ordering I had some questions that I sent by email, to which they responded very quickly. They also must be psychic - just as I was about to shoot them an email asking some questions about my sofa, "ping" I received a message answering my questions! All round top experience and deserved 5 star rating! Oh and the cat approves too!
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December 2023 by Vicky Rochefort
This company is amazing to work with! They were super helpful through the process of choosing a small couch that would fit my condo. They have a huge selection and the couches are all so customizable. The couch took about six weeks to get to Calgary and the price for a sofa bed + delivery was so affordable. They were professional and great to work with and the couch itself is well made. I love it!
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December 2023 by JeRose Mirror & Glass
great place to shop! Very happy with service and products!
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November 2023 by Keith Fox
Sale, delivery snd setup process was smooth. The pull out sofa is perfect size for a small room. It's good quality and comfortable. There is convenient storage for blankets and pillows. Highly recommended.
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October 2023 by Chelsea Melamed Cushman
The delivery guys were quick and efficient and very nice!
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October 2023 by Anna Capocci
I'm very happy with the material and color my daughter and I chose.My only disappointment was the delivery guys should wear clean glove when handling the sofa. I found handprints after the delivery.Just a suggestion, they should handle with care. Other than that everything was great!
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October 2023 by Patti McLaren
We were very pleased working with Div to design our Murphy Bed . There were lots of choices for finishes, cabinetry and hardware and he was attentive to all our specifications. The install was hard, but Joe and Al were very pleasant, hard working, polite. They left their work area spotless. The quality was actually better than we expected which was a great plus! Thank you ,Patti
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October 2023 by Andrea Park
Div was great answering all of my questions as well as the other staff -- in person, over the phone, and via email. Div gave us details about the product and made sure that we got our delivery scheduled. I'm very happy with the customer service and with my purchase!
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August 2023 by Rhoda Simon
We bought a couch and table at the store. After paying for the couch and table in full, we asked about delivery to Innisfil whereWe were moving, We were told by Kevin delivery would be free. When it came to delivery time they denied saying it and told us to look on their website for delivery instruction, service was good until it was time to deliver, Remember get things in writing! There was no way would pay $200 for delivery on a couch almost$500. On our moving day our movers picked up our order.
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August 2023 by Samantha C
The couch itself is lovely and what we ordered. We were excited to purchase from this company because of the good online reviews and the fact that it was made locally. Unfortunately, the whole experience was pretty sour after paying a heafty price tag for our Sedona pull out couch and delivery fee. We were supposed to have the couch in 4-6 weeks and heard nothing for 2 months which caused us to reach out and inquire via email. We were told the couch would be with us in 2 weeks. We didn’t hear for almost another month in which we reached out again and told it was going to be ready in the next week. Then when we did not hear we reached out via phone and were able to get a response and set up a delivery time. We got a delivery scheduled but it was at the wrong time, in which we had already specified could not work for our condo rules so we then had to reach out to the delivery company because it is separate from Small Spaces itself. We called Small Spaces to let them know about the disappointment we had with the poor communication as we literally would not have ever heard about the couch without us reaching out ourselves. The response to us looking for a solution was telling us they didn’t know what to tell us and sometimes the factory is slow. The response was frustrating. We were lucky that the logistics coordinator at the delivery company was very professional and helpful in setting up a time that worked for our condo delivery. Unfortunately, the delivery was half an hour past our scheduled condo time (we had already been waiting the entire four hours in which is was booked) which caused issues for the condo rules. While we understand traffic and we’re patient the drivers delivered to the wrong condo and then after they made it to ours with a lot of communication on our end, they were not pleasant to deal with despite our patience and smiles and the one man rolled his eyes when I pointed him to the spare room where the couch needed to go. We felt the customer service was terrible and at one point I questioned if I would ever see our money translated into a couch. We are upset that our online review is unable to match the quality in which some others were served. The furniture is well made but the overall experience is not worth the price tag.Update: Please note you can also purchase the same couch from inSTYLE on Yonge St and maybe have luck with better customer service.
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August 2023 by Madison V W
Kevin and the team from Small Space Plus were awesome in helping us purchase a new condo-sized couch. We got the Sedona couch with Queen pull-out bed. There were so many beautiful fabrics to choose from and I love that the couch was made to order in Canada. The Small Space Plus team also accommodated our moving schedule. We would purchase from there again.
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August 2023 by Praveen Ch Kumar
Thank you, Small Space Plus, for a wonderful shopping experience and for providing me with a remarkable dining table( Prism) that has become the centerpiece of my home! Kudos to your post sales support team for providing an outstanding support!
