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July 2025 by juna jung
I signed a new plan with TELUS today at the SWBD location, and I just had to leave a review. The Korean staff member who helped me was incredibly kind, professional, and thorough. After being disappointed at other stores, this experience completely changed how I felt. Everything was explained clearly, no pressure, just honest and helpful advice. I felt truly cared for as a customer. I’m really happy I made the switch — highly recommend this location!
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March 2025 by Vaya
I had a problem with my Telus Security app access, and the Telus team provided exceptional service. They went above and beyond to resolve the issue quickly and professionally. I truly appreciate their support!
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February 2025 by Ruchi A. Pandya
I went here to return my phone after my plan expired. Staff was quite co-operative. No issues there!
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November 2024 by Michael Lee
If you come here you got to go with Angel - she made my transition to TELUS VERY easy. Quick and efficient, high quality service, professionalism and kindness all wrapped into one great customer experience. Trust me - you won't be sorry.
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October 2024 by Reza Assadpour
This station and koodo is a rip off and awful!! I bought a line from here after going home and using the simcard on my phone it didn't have any connection!! So I had to come back and after coming to this station again and paying parking and.... Many expenses more and wasting many more hours at this place the gentleman did everything to waste my time untill the had to close down and at the end just gave me a customer service # and waste half of my day!! Kodoo and their customer service is super super awful and unfriendly!! Never would get close to this company again and I hope others do the same!!
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October 2024 by Johnny Martinuk (L0stSkelet0n)
Knowledgeable and friendly staff, were able to help me with all of my concerns and questions. Highly recommended!
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August 2024 by Holly T
Dylan G was extremely helpful, I had some issues with picking up a phone and due to a system error I had to go back the next day and he was extremely helpful and took extra steps to do what he could before I came in to ensure it wasn’t a wasted trip. Thank you for all your help.
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February 2024 by Cindy
The sales rep Ekta was very patient, knowledgeable, and thorough in helping to completely fix a major problem that allowed me to keep my number and receive the best available plan options. I highly recommend this location inside Yonge Sheppard Centre.While I was signing up for a new activation the previous day, a different sales rep at the Agincourt Scarborough store somehow managed to install a different customer's sim card in my phone, did not return my old sim card nor inform me to keep it and ended up losing it. This caused my phone to be registered with the wrong number.
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January 2024 by TIEN BUI
Great customer service. Very friendly and helpful sale representative
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January 2024 by Partha Dutta Majumdar
I went to this Koodo kiosk right beside the Winners at Shepherd Mall on 22nd Dec. They were offering great Boxing Day discounts on postpaid plans and new iPhone 15. I was attended by Hyoan M. She explained me everything clearly, helped to chose the right plan and port my number in no time and I cannot thank her enough for the providing me with this seamless experience.
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January 2024 by Suzie Kim
I took advantage of a fantastic Black Friday deal at Koodo. I spoke to Hyoan who was both knowledgeable and very pleasant. She spoke fluent English and Korean, so I decided to bring my Korean parents over to switch them onto Koodo as well. Turns out, there was another Korean speaking associate, Jiho who was able to help us while Hyoan was with another customer. Jiho was very professional and pleasant as well. I'm extremely happy with the service we received.
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December 2023 by Ray He
Angel Lee is an amazing regional manager, she made effort to get me the best deal for my new phone and plan!
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November 2023 by Michael M
Yasir was amazing. Highly recommend dealing with him.
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November 2023 by Pong Lenis
Staff were very friendly and helpful.
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October 2023 by Sarena Law
I am writing to express my appreciation of the great service from Simmi and Hyoan. I has experienced a difficult process to change my plan to Koodo Prepay. I can say the whole procedure is complicated and unnecessary since I am already a old customer of Koodo. Luckily I have Simmi to settle all this for me. She is amazing.
