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February 2024 by Rivka Savage
Matthew was super patient and helpful!
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November 2023 by Daniil
the employee did not give me the opportunity to choose the phone, andconstantly pursued me
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October 2023 by Heidy Diaz
omeone else and it was fine at that time. A week later I bought new cell phones again and again the manager started the transaction, but in the middle he again sent another person and at that moment I feel strange. Today I went for warranty and now he doesn't want to talk to us, alone and said he can't do that. My review is not against TELUS, my review is against the manager of Yordale.
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October 2023 by Eric schwan
Really disappointed with Telus I have telus for over 6 years now extremely over priced no promotion at all for long customers, you go and visit there store it looks like they are doing you a huge favor to speak with customers, going back to Rogers I guess.
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June 2023 by Ken C
I went in looking for a deal and was frustrated with the Telus and Koodo website functionality. Started explaining my situation to a manager (Todd?) and then was helped by Sumeet. They are professional, super friendly, and have lots of patience to deal with my questions. They listened to my issues and concerns and went above and beyond and assisted in setting up all my new phone accounts exactly as I wanted.I've had some bad service experiences with phone service providers (both on the phone and in person), so this was a really great experience.
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June 2023 by Emmanuel Herrera
I would recommend this Telus location to everyone. The customer service was exceptionally good, especially Mathee. She was very helpful and understanding. Thanks again Mathee for hooking me up with the Apple Pen
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June 2023 by Renquan Wang
Excellent service, Matheetha is very kind, patient and professional, she would explain everything on the contract, and there is no hidden fee under, 5 stars!
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April 2023 by Gabi Silva
Corina is the worst manager ever. She’s rude and didn’t want to do a SIM card replacement for me because I no longer had the broken SIM card. I had ID, could go into my account, show bill payments, literally I could show anything and she still refused. Told her I’d then pay and gave her a $100 bill because that’s all I had and she ONCE again refused because she said she had no change. THIS IS A STORE IN A MALL. As a manager she should have change no questions asked. WORST STORE, WORST CUSTOMER SERVICE EXPERIENCE.. and I worked for bell for many years so I’m actually appalled by the service I received
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April 2023 by Kor JJ
Everyone was so helpful and I got everything I needed!
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April 2023 by V R
Mathee and Todd were very helpful, top notch customer service.
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March 2023 by Abraham Millington
Sumeet the sales associate was very knowledgeable about the products my sister bought the Samsung S23 ultra and he completed the transaction and set up the new phone. I liked going to that store.
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March 2023 by Huy Truong
Great customer service, Mathee take care my service with full of responsibility all the time. Much Appreciate!
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February 2023 by Theodor Ciausu
$20 for a QR code to get an eSIM? Not even willing to match your own online store which charges $10 for it.
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December 2022 by Felipe Aldo Guevara
What a fantastic experience dealing with Todd at Telus Yorkdale ,so professional,polite and very knowledgeable,set up my new account in no time ,answered all my questions ,100 % recommended.
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July 2022 by M CDD
the worst customer service, if you buy an accessory be sure by yourself that all it's as suppose to be, don't believe the sale person whatever. I ended with a screen protector cracked and with bubbles to the edges because it was wrongly set on my phone by the sales person who never asked me if I wanted to do it. I just trust him like a robot and ended with $50.00 expended on a cracked screen protector that they don't want to refund, return or exchange when I claimed the same day a couple of hours after at the store.
