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February 2024 by Raja Ekmekji
I am an old client of chesterfield, and Mardy always helps us . Very professional person and very friendly, which makes us come back to the store.Thank you Mardy
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February 2024 by Susan Fletcher
Bought a motion leather recliner couch less than 8 years ago. We've had to have a repairman here 3 times for mechanical problems,all under warranty. Just two of us, seniors, no kids and only use it in the evening. Neither of us weigh alot at all. Now both seats need redoing and nothing is covered under warranty. It was almost 2,600. Not a scratch on it. Looks like new. Now we either have to buy a new one or repair it for 1,000. Should have lasted longer for the amount of time we use it.If it wasn't for this big problem I would have given them 5 stars. The service when we bought it was terrific. People were great.
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February 2024 by Erin Dow
Walter was incredibly knowledgeable, friendly and patient with us while we were selecting our new couch. We worked with him for over an hour on a Saturday and he encouraged us to think about it and shop around before making a final decision. We did exactly that and returned the next day to make our purchase with him. My fiancé and I would highly recommend requesting his services.
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February 2024 by Brenda Atkinson
We are very happy with our experience at The Chesterfield Shop. Darya is friendly and knowledgeable. We came into the store looking at seating for our family room, she showed us ideas we hadn’t thought of and together we created a look that we love. Great quality Canadian made furniture.
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February 2024 by David Mason
Darya was exceptional! Good listener, knew the merchandise in detail, definitely a design consultant and priced 2 good alternates from which we selected one to proceed,
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January 2024 by ellen dubin
It is very rare these days to get great customer service! Jordan Goodman at the Dufferin store location was wonderful. He was low-key, very helpful and you didn't feel like you were being pressured to buy anything. He showed us all the options , the various styles, the materials etc. He was really knowledgeable! We bought a sofa bed quickly. He arranged a quick delivery, and even that went smoothly! Fast and efficient. We needed the sofa bed in a few days! Shout out to the delivery people, as well!The whole process was stress-free.Special shout out to the amazing Latifa at the Davisville location, as well. Thank you all!
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January 2024 by Mark Roza
We first shopped at the Chesterfield Shop in 1978 and again over the years as we needed new furniture. Now that we are downsizing we came back once again. Walter was the perfect salesman for us, knowledgeable, friendly, professional and offered great advice. To be in business this many years and keep a loyal customer base says something about the operation. Well done Chesterfield Shop and thank you Walter.
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January 2024 by E L
This was our first visit to the Chesterfield shop and our sales person Yetunde was extremely helpful.She guided us through the vast showroom, directing us towards the products that were of the greatest interest to us. She was highly knowledgeable and answered our questions, directly and without nonsense. No pressure selling attempted.Ultimately, we decided not to buy at this moment, and she was totally gracious.Overall a very positive experience for us, and when we are ready to buy, we’ll return and resume the conversation with Yetunde.
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January 2024 by Larry Orsini
Very knowledgeable , and fantastic service. My first time there was 1982, and my second time is 2024 January 6th.
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January 2024 by Raffi Melkon
I have the worst experience ever with this company
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January 2024 by Sandra Medeiros
This is our second time purchasing a couch from The Chesterfield Shop and the quality of their products and their customer service is top notch. We highly recommend them for sofa/couch/furniture needs. Thank you Darya for your expertise and patience with us.
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January 2024 by michael somer
Ye was a pleasure to work with. She is kind, charming, and very knowledgeable in her products. I would recommend dealing with her anytime.Michael
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December 2023 by Melanie Dimopoulos
I recently went to the Chesterfield Shop to look for a lift chair for my elderly mother. We received exceptional service from Darya. The service was beyond our expectations. She was knowledgeable and took the time to understand our specific needs.
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December 2023 by Mark Rumble
Excellent service and help from Marty! Thanks so much for the great furniture! See you again soon!
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December 2023 by Edwin B
We shopped around for a sofa and Jordan helped answer a lot of our questions & Olga gave a lot of valuable input where we ultimately settled on a customized size and layout that worked our space. Upon delivery, we noticed the sofa did not entirely fill the space we had measured and the included throw pillows were missing. The length of the delivered sofa and ottoman did not measure to what was written on the invoice. We were told factory no longer delivers the size listed on the showroom but my order is "correct". I cannot express my disappointment how so many errors managed to slip through the factory team. On a positive note, we are happy with the sofa, we're just bummed on the smaller size. Overall, Ruth from the service team was very responsive to amend and the sales associate on location were excellent. However, after our experience, we've lost a lot of faith & trust if we were to return. Hope we had a one-off.
