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February 2024 by Chris Sun
I have been purchasing mattress from The Sleep Factory for over 20 yrs. I like the fact that Sleep Factorys' signature mattresses are made to in Canada, customizable and to order.The customer service I received from Steven was A+. He is knowledgeable, professional and patient - No high press tactics.I ordered a mattress and by the time I got home, I had second thoughts on the firmness of the mattress.I contacted Steven and he was happy to assist.I hightly recommend. I visited the Toronto loction
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February 2024 by Joshua Shiman
Writing on behalf of my parents who spoke with Steven Belvedere. Sleep Factory is superior in quality unlike the monopolistic Sleep Country Canada which owns and has ruined many of its subsidiary brands such as Casper and Endy. My parents were coerced into purchasing a Kingsdown mattress at Sleep Country which have terribly faked reviews and customers have said to break within only 2 years. For brutal honesty, affordability (<$700 mattress unlike anywhere else), high-quality and Canadian-made and owned products check out Sleep Factory. The salesperson was very knowledgeable, not pushy, and offered excellent prices. My parents regret not purchasing but they saved $750 by cancelling their previous purchase at Sleep Country thanks to the sales rep. We will be sharing with all of our friends and family.
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October 2023 by Abhishek
I had a great experience purchasing my king-size mattress from this store. Sergio Bagnoli, the Area Manager, was incredibly helpful and friendly. He assisted me in finding the perfect mattress, and I couldn't be happier with my choice. Thanks to Sergio and the store's service, I highly recommend shopping here for your mattress needs!
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October 2023 by Jeannie T.
The owner was very easy going & friendly, and automosphere nice. I went to buy a Single mattress, he recommended the firm Foam $499 but going today to exchange to medium $299, because I usually sleep on my side. Owner said he will give the difference. So I find this place is pretty good, regardless the expensive mattress.I would recommend to friends, but they have to make sure they could afford it first. J.Teves
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August 2023 by Hanan Al-salafi
Worst experience ever!! The one working there keeps changing prices and wonders why I refuse this behavior!! I selected bed frame and mattress and they were above my budget and I said no thanks. Then he offered me by phone call the same bed frame idea but with fewer options + he agrees to pay in installments as a lot of stores there and I was ok with that. when he saw me coming back he gave me an initial price which was higher than my first choice which was supposed to be more expensive and give me some discount to make me feel like oh what a change!! Then he extended the delivery time one more week and told me that nothing will be installed until I pay the whole amount!! Seriously?!!! What about the installment plan he talked to me about by phone?? 2 weeks and nothing to be delivered until the full amount is paid?!!!!!!!!!!!!!!!!!! He said something like how do want to have it without paying like installment never exists and he didn't tell me about it. When I refused to negotiate anymore and was leaving the store he was surprised by my reaction!! SERIOUSLY?!!!!!!!! I went to another store that has better options with 2 years of installments, 0 interest, wonderful customer service and incredible price!!
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March 2023 by Kim Tateishi
My husband and I went into the store today for the first time in search of a new bed and Stephan was amazing, he was able to really understand what we wanted and went to great lengths to help us get exactly what we needed. So knowledgeable and friendly at the same time. HIGHLY RECOMMEND this place!!! Thanks so much:)
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December 2022 by Nicole Biasucci
Had an incredible experience at Sleep Factory! Serge was not only knowledgeable and kind but he helped us to choose our perfect mattress!Highly recommend
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December 2022 by Marleinah Smith
Saw an ad for a couple of inexpensive mattresses, went to the store, and bought one.The staff members made it easy. They were very welcoming and friendly, and one very skillfully secured it to the car roof so we could enjoy it that very night, instead of needing to wait for delivery.So happy to replace the old, heavy king size mattress too large for the room, with this heavenly soft and very comfortable queen size. The top feels like clouds of softness, and it's very comfortable to sleep on.I fully recommend you buy your next mattress here!!
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November 2022 by Celina Chong
Me and my fiancé Jeremy could not recommend The Sleep Factory in Brampton more! From the moment we stepped into the store Sergio made our experience so positive. He intently listened to our needs of a custom mattress, and explained all of the different options very thoroughly. This store will look out for your best interests because they care about you as a customer and your lifestyle. I would go back to this store for any future mattress and bedding needs! :)
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November 2022 by Kassiem W
My fiance and I have shopped here twice now and each time we were greeted with warm conversations and open arms. They truly take providing customer service to the next level. We highly recommended this place and will definitelybe shopping here again. ??
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October 2022 by Patrick Messier
If you want an amazing deal on the mattress you want, talk to Steve. I received exceptional service from the moment I walked in the store to the moment Steve himself delivered the mattress to my condo. To top it off, I’m having the best nights sleep on my new Gel Memory Foam Mattress:)
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October 2022 by Mark K
Bought a split king adjustable bed and a extra mattress for the cottage and Steve was amazing to deal with. I felt he was very honest and knowledgeable. He delivered on time at the right price and quality was excellent. I felt good supporting a small local business, I will definitely go back and recommend Sleep Factory to anyone I know. They also came and set up our bed and took our old mattress with them. The delivery people were professional and courteous. Well done!
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August 2022 by Arezoo Rezaee
We had a great experience buying a mattress for our home guests at this shop. Steven helped us find the best option considering what we needed the mattress for and the free delivery to our door took place a day after the purchase as promised. They even helped carry the mattress to the bedroom upstairs.
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July 2022 by Larissa Smith
Saw an ad for a couple of inexpensive mattresses, went to the store, and bought one.The staff members made it easy. They were very welcoming and friendly, and one very skillfully secured it to the car roof so we could enjoy it that very night, instead of needing to wait for delivery.So happy to replace the old, heavy king size mattress too large for the room, with this heavenly soft and very comfortable queen size. The top feels like clouds of softness, and it's very comfortable to sleep on.I fully recommend you buy your next mattress here!!
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February 2022 by Aniruddha Sengupta
Excellent place to buy mattress.The mattresses are really very good qualityand in a very reasonable price unlike other branded stores where you get the same quality mattress but way higher price.The store is not too fancy that’s why the prices are reasonable.And above all the customer service is very good.He is very polite and knowledgeable and helps you choose a mattress according to your need and budget.I bought my mattress a while ago and I’m very much satisfied with it. Plus it has lifetime warranty.So I will highly recommend this store.
