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March 2023 by Heather S.
Awful experience Toronto (Bathurst/Shepherd) First I'll start the staff turnover is unbelievable. We we were pressure to buy the bridal dress that first day to make sure it would be on time and to get a little signing bonus The dresses came 6 months before the wedding (there was no rush). We booked an appointment online for 2 people for pick up. First got a phone call saying you can't come in that date (Sunday) weekends are only for new customers. It seems once they have your money they don't care about existing customers. I didn't see that anywhere on the website, and it took us many phone calls with them after then finally understanding that Sunday was the only day that works for us. We got there the place was totally over booked. The dresses were still in the manufacture bags. beyond creased. The place is so small. Wasn't ready for pick up to walk down the aisle. They wanted to charge extra $50 to steam it. (Even lululemon steams their stuff when out of shipping bags) and we didn't get ALL the extras that were promised which was offered if we purchased the dress on our first visit. The bridesmaid dress... after trying in measuring it on during the initial visit they suggested a size 10. The bridesmaid always wears a size 6, and was shocked to hear such a big size so decided to size down to a size 8 just to be safe. She had to sign for an 8 because that wasn't their recommendations. When we went to go pick it up, the dress with humongous and literally fell off her. DO NOT trust their measurements. They won't do anything about it. I asked for free alterations for dress. I would pay for the hemming. All I can say all hell broke out. First the person who we were asked to deal with didn't speak English well (she told us that). She got somebody on the phone who we thought was the owner. Was told to take pics and send. She did. Wasn't the owner as she said I'll speak to the owner and get back. 1/2 hour later. We explained many times the reason we had to signed for the 8 was they wanted her to get the 10. They wanted to refund the dress and said we should buy one at David's Bridal. As the wedding is less than two months (we needed the dress). Not happy as this whole dress needs to be redone. The dress was $350. I only wanted to pay half (my deposit) Not happy got $100 off bridesmaid dress, they wouldn't give the bride all that was promised. As her signing bonus I would never ever send anyone to this place. A real shit show. The place is 3 small rooms and they had at least 20 people. (Fire regulation) Photo what what I thought I was getting and what we walked out with
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April 2022 by Peter L.
I contacted BfB for drycleaning my wedding dress. They did a fantastic job, looks brand new, took less than 2 weeks and the price was very reasonable compared to other places in Toronto. Kalina is wonderful and makes you feel like she values your time and business.
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March 2022 by JennyC. W.
A wonderful experience. The consultants know their trade, were kind and not pushy at all, which I really appreciated. They picked out a few dresses and to my surprise I found two amazingly beautiful dresses that were fitting for me and truly special for the memorable day. They were two different styles so I hope to choose one when the venue is selected. Thank you for finding the two dresses that look so beautiful.
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November 2021 by Tyler M.
I recently went to Best for Bride Toronto to look for my first wedding gown; When I arrived, all the ladies were so kind and welcoming. They truly made it feel like a safe space and I felt more comfortable than I could even imagine. My consultant was amazing! My friends who came with me were overjoyed and congratulated her on her excellent service, and they plan to hire her as a bridal consultant when their time comes! When I told her what I was searching for, she was very helpful in finding additional gowns that I might like (which I did, by the way). She was also incredibly kind, patient, and quick to help! Overall, I got a wedding gown, pleased friends, and excellent service.
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December 2020 by Elfis G.
I made an appointment at North York location to check out their dresses. We drove all the way there and they were closed. Tried to reach all their locations by phone to understand what was going on. But everything goes to a commerical recording saying how good their service is and sounds like those scam recording. So do not bother to call them at all. So yeah, we couldn't reach them. Until hours later they replied my text message and said I never had an appointment with them. They didn't sound genuinely sorry for all the hassle caused for us, cause they sort of blamed it on me. I'm hesitating should I use them or not. Update. So a staff reached out to me after I posted this and told me it was just a appointment request no appointment was confirmed. If you are planning to request an appointment make sure you do it ahead of time. Cause it seems like they don't check requests frequently otherwise this will not happen. Their staff will also ask you to update and change it to a higher rating. But I told them I can't because thats how I felt.
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October 2020 by Jay D.
Found this place online after searching for affordable dress shops with a vast selection and I'm so happy I did! Kalina and Sandra were amazing! Extremely helpful and positive and definitely not pushy at all!! They listened to me and knew exactly the dresses to pull that would compliment my body type! They made me feel so comfortable throughout the entire appointment! Definitely make this shop your goto for all things wedding attire!!
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June 2020 by Irene D.
I found the website helpful in narrowing down dresses within my budget. Kalina provided excellent service as the dress I wanted was in their other store but she coordinated so that it would be available for me on the day of my appointment. They even provide rentals for those who don't want to overspend or keep their dress. I would definitely recommend other brides to give this place a try. Btw, I ended up getting the dress I tried on and got it for a spectacular price !
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November 2019 by Esther K.
Absolutely loved my experience here! Sandra is the absolute best. Just bought my wedding dress here and I can't say enough great things about my experience. Sandra was so patient, so sweet and the most amazing part... I never once felt pressured. I tried on so many dresses and she let me be creative with my style and encouraged me to step out of my comfort zone. I ended up with a stunning dress and I'm so excited to go back for my bridesmaids dresses! The shop is not your typical glitz and glamour bridal boutique, but the selection of gowns are just as beautiful. Please add this to your list of "must visits" when dress shopping!!
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August 2019 by Eva Z.
The store is located at the second floor of a small building. But don't judge it by how it looks, inside of the place, They have a lot of selections, and most of them ar. Gorgeous
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May 2019 by Anonymous P.
I chose best for brides for my dress alterations and veil rental. I picked the Etobicoke location as it was close to me. I found out the seamstress is only at this location one day a week. This is not stated anywhere on the site. When I scheduled my first fitting I drove to Etobicoke only to be told the seamstress is not there. I even called in advance to confirm my appointment and no one said a word about no seamstress at that location. I was told to either reschedule or travel to Bathurst and Sheppard location a good 45 minutes away. Since I had already booked time off work I reluctantly travelled to the Bathurst and Sheppard location which was very far for me. Initially I was told all additional necessary alterations were included in the price but on my last fitting was charged extra to fit the dress. Due to this additional alteration I had no choice but to return again for refitting to the Bathurst location as seamstress would not be coming back to Etobicoke before my wedding date. Only days before my wedding when I came to get my dress was I advised about having my dress steamed and again told to come back to this location to pick up the dress. The steaming was yet again another additional charge and I had to schedule yet another date to come pick up my dress. This is when things really went sideways, they recommended I pick up my dress on the day of my wedding! This was a disastrous recommendation and very unprofessional. My entire wedding was delayed because I had to scramble on an already hectic day to pick up the dress very far away. The location is riddled with traffic and there is hardly ever parking. Please do NOT ever recommend that a bride pick up her dress on the day of her wedding and steaming should be discussed right at the beginning on the first day, not at the end after she's already paid for services and has been told it's all included. I almost didn't get married because of the delay caused by picking up the dress and problems this caused with the schedule of the officiant. Would not recommend.
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August 2018 by Susan L.
This was my first bridal dress search looking for my wedding dress. It was so close to my place that I thought I try it. I thought the area was so sketchy because it was so Random for a bridal shop to be hidden above a karate studio. Boy, was I wrong, this place is a Hidden Gem. I tried four or five dresses and was slightly above budget but I fell in love and found my dress. I showed the silhouette I wanted and she found the dress that I would most likely end up buying, and I did. I am grateful for the expertise that was provided and patience because trying on dresses is not easy especially for this kind of occasion. Thank you for being hidden and helping me find my dream dress.
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May 2018 by Chubby's Mom M.
This is a non-pretentious bridal shop in a small plaza. It's easy to dismiss from its exterior. The staff were knowledgeable. They carry a fair bit of selection, but not as extensive as the others. The price point seems to be medium. That being said, they were also great with advice on a lot of other wedding planning suggestion. While they do not go out of their way to fuss over you, the attitude is genuine, telling you what works and what doesn't, and what's in season.
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February 2018 by A L.
Great service, selection and prices. Visited several other shops in Toronto and found nothing; however, at Best for Brides I found three dresses which were possibilities. I chose one of the three and was pleasantly surprised that their prices were quite reasonable compared to the other shops.
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August 2017 by Dawn H.
I came here twice and had Lisa both times as my bridal consultant. She was very warm, friendly and super efficient. She also wasn't the pushy sales type which I appreciated. I think I tried on at least 6-7 gowns both times during that one hour appointment. They also allowed pictures which is a big plus! I would definitely recommend others to check out this place :)
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July 2017 by Natalia P.
My experience in Best for Bride was amazing! Kalina really made a wonderful job! She was very patient, cheerful and brought several options based on my request. The most amazing fact was that the dress i finally chose was one that she picked for me and that was not on my list. I love that dress! And i can't wait for the order to arrive! Thanks Kalina and Best for Bride's team, i really recommend this place.
