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January 2024 by Emilie Gomes
I had a very pleasant experience at this location! Salma was very helpful and tried her best to help me find farm animals. She provided great customer service and was very friendly. She even gave my daughter two stickers! Thank you for your help!?
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January 2024 by Syed Bakth
Alex was to much good service , her customer service is one of so kind! Toys r us are very greatfull to have an employee like her the family. I appreciate to her for service. Tos r us proud of her. Today i went go toy r us Lawrence and Victoria branch. I return to my baby crib. She is good received to me and back to my money.Thankfulness to her.Tnx Alex
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January 2024 by Shaq Andrews
This is the best place for for all your baby shopping! Sandra answered all the questions we had about our new baby needs. Salma was so very nice and made our experience feel like we were family! I truly recommend this store!
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January 2024 by Jad Kamaleddine
As much as I love this store and all the staff. There needs to be bigger selection of dolls. Some Monster High and some Rainbow High isn’t enough. Also the fact that 90% of the Rainbow High dolls are the same (see photo). Expanding the doll selection is needed in order for consumers to stay loyal to toysrus and not switch to Amazon or Walmart. Winx Club would be a great addition to this aisle. Something Magical Girl. Or at the VERY least not having corporate send them like 80 of the same doll that came out nearly 4 YEARS AGO! Come on toysrus! Do better please. I truly love this store and its just sad to see it this way.
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December 2023 by Cindy Pang
We love this store very much! The staff are all very friendly and helpful. Especially the team leader Alex who is very kind, sweet and friendly, always greeted us with smiles and hugged our son sincerely, saying I miss you, you are my best friend. Our son loves her very much and always wants to go to the store to say hello and hug her. Alex treated us like her family members. We really very appreciated and moved by her attitude, sincerity and endeavor. Her customer service is the best!!!Each time we went to the store, we felt very delighted and we had wonderful experience with so much fun. The store is very tidy, clean, organized and spacious with the beautiful music. There are lots of good quality toys displayed in order. I would highly recommend you go to the store to have the best customer and shopping experience!
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December 2023 by Bobby D
Salma was absolutely amazing. I called to locate an item and she was very helpful in locating it and put it aside for me as i was traveling from far. I got to the store and her energy was amazing and had customers in front of me super happy with their interaction. She helped me and i enjoyed her customer service. Great employee
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December 2023 by Heike Lyons
I called into this Toys R Us store and was transferred to Blayne. I am writing this review because he was absolutely amazing. Most stores just tell you they don't have it.in stock but Blayne took my name and cell# and said he will check and call me back. He did exactly as he promised and also held the toy as I could.not get it anywhere else. He is an outstanding customer service representative and a very kind man. Thank you Blayne. You are awesome
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December 2023 by Kim P.
Went in on Black Friday expecting it to be crazy but Dean came to the rescue and made my shopping experience quick and easy. The following day I had to exchange one of the gifts, and Salma from Customers Service was amazing. She showed me where the product so I wasn't walking around in circles. One of the best Toys R Us locations I've ever visited.
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December 2023 by Gloria Siotas
Thank you so much. I want to say a HUGE thank you to the Victoria Terrace Toy Manager, T, for helping me out today. I was very stressed out and felt terrible because I misplaced an item for my daughter. T listened attentively and tried his best to assist me. T helped me as much as possible and then referred me to Live Chat to continue to resolve my issue. Via Live Chat, I spoke with Kendal and Anakin who were both so kind, understanding, and helpful. After further discussion, my issue was resolved within the day. I am so so grateful and appreciative of everyone who helped me at Toys R Us and I will definitely be back. Because of the phenomenal customer service, Toys R Us Victoria Terrace will definitely be our go to toy store! Thank you and happy holidays!
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November 2023 by Crystal B
This toys r u location is great. I was completely shocked by how well staff is trained and the customer service is literally the best I’ve ever experienced. Carol was absolutely great, she took the time to help me make a decision on a Christmas gift for my son. The customer service is especially appreciated. Thank you carol and the rest of the employees at this toys r us for making my stressful trip to toys r us more pleasant then I could ever have expected:)
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November 2023 by Maise Hakoura
I called the store today to ask a question regarding baby registry, then I showed up to the store and the lady that picked up happened to be the one helping me out, she remembered me and even had my registry number handy and remembered the exact question, that's a great customer service. Eeram, it was a pleasure dealing with you. Super friendly and smiley!!!
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November 2023 by Carole Billings
My daughter and I had a fantastic shopping experience on November 14th and the customer service provided to us by Alex was excellent and exceeded my expectations. She was so helpful and listened to us in a friendly and kind manner. I hope Alex is recognized for going above and beyond with her customers. Thankyou Alex.
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November 2023 by Brandonne
PRUDENCE and her manager TERRY were so patient and helpful today I'll definitely be coming back again! Prudence took the time to review the policies and exceptions possible for the promotions they were having and Terry made himself visible on the store floor and available to support her in servicing me today! Awesome staff and atmosphere:)
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November 2023 by Alp Celebi
Store was as very busy at the time of my visit but they had a ton of staff on the floor. The Manager (Terry) came out to help us along with an associate (Salma) who was one of the kindest people I've come across in a long time. In this day of stores cutting back staff, it was a refreshing experience. Kudos to the team there.
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November 2023 by Bell cho
Visiting on 7/Oct /2023 afternoonThe female lady who work for baby registry is horrible.She seem unwilling to provide services and no smiles .But the other department’s staff are quiet friendly.
