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February 2024 by Chantale Tremblay-MacDougall
I ordered a cane from Ultramatic Canada and was dealing with Maria. When I put in my first order it was the wrong item. I sent Maria an email explaining everything and she responded right away telling me the right item was on its way now. She made this transaction so smooth, was extremely helpful and very kind. She had the issue solved in no time. I am so grateful for her excellent customer services from start to end. I wish everyone I deal with was like Maria. Best customer services ever!Thank you so much, I appreciate everything you have done for me.Chantale
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February 2024 by Alan Lahue
We enjoyed our conversations with Gary. He was patient, supportive and knowledgeable. The product (Wyomping Tilt Chair) is a good product. Well done Gary!
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February 2024 by Don Caldwell
Easy to deal with. Totally satisfied with Wyoming Lift Chair
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January 2024 by Deborah Perrier
Wow am I impressed! I just bought a used ultramatic double size bed. This bed is almost 20 years old. Still works like a charm! That was the first thing I was impressed with. But then I noticed the remote control was sticking a little bit so I called ultramatic Canada to see about purchasing an updated remote. I spoke with Susie, the customer service manager. Not only did she give me a crash course in the remote and how it worked, but she told me about the bed and she told me about the different options on the bed and all of this despite not having sold me the bed! That is so classy in my books. And I know I will never go anywhere else when I'm ready to buy my NEW ULTRAMATIC adjustable bed! SO impressed!!!Deborah ❤
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January 2024 by Trish Plager
I called the company to replace a mattress for my Mom's Ultramatic adjustable bed. The customer service representative, Gary, was very helpful in helping me choose the correct mattress for her needs and arranging delivery. Very satisfied with our purchase, and with the company.
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January 2024 by Carole Hebden
When our brother passed away, we reached out to Ultramatic for advice on reselling his Ultramatic twin bed. Maria answered our call and provided us with information on the price point to expect, and several pointers for moving it. After we concluded our conversation, to my surprise and delight Maria phoned us back. She suggested we consider donating the bed to a Veteran. Since our family members have a long history of military service and Legion membership, we were immediately in support of this idea. Maria provided us with the contact information for several Legion branches in our area of BC making it easier for us to go forward. We are very impressed with the culture of care at Ultramatic and their willingness to go the extra distance to support not only their customers but also Veterans in need.Carole McLeod, Vancouver, BC
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January 2024 by Jim Brown
I found the overall experience to be positive. I enjoyed dealing with the salesman Gary. He was very knowledgeable and informative, and walked me through all the features of the Supreme Pillow Tilt Base. The motors run smooth and quiet. Once he explained everything, it made the buying decision much easier. The package included complimentary items such as 200 thread count sheets that I will never use, and a pair of memory foam pillows that never did expand! Definitely not of the same quality as the base! I have been using the bed for a few weeks now and enjoy the various settings, all of which have helped me and my bad back.There is an issue with the massage unit and their customer service department has arranged for it to be replaced this week.The decision to go with Ultramatic over the competition was the right one, and I look forward to many years of satisfying use.Thanks Gary for your assistance.
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December 2023 by Cheryl Moscoe
Worst customer service! I tried for weeks to speak to someone for advice before ordering and no one ever got back to me. I tried by phone, e-mail, and chat! And now they tell me that the bed that I could afford on sale is sold out! I waited all year for this sale and now I have to look elsewhere.
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December 2023 by John S
We’ve owned Ultramatic adjustable beds since 1984 and just purchased new ones. To be clear though the ‘84 model is still working. The new model is much lighter and very quiet and we love it! Gary and Suzie at Ultramatic are wonderful to work with and very knowledgeable!
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December 2023 by Luc Chauret
I had a problem with the remote of my bed, isent an email to Maria, she transfer my email to Susie within minutes Susie call me back and provide à 5 stars service. Special thanks to Susie and Maria for the excellent service provided.
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November 2023 by James Evans
Maria at Ultramatic, Toronto, was a delight to work with. She explained everything regarding our choices for an adjustable bed and made our purchase easy.Delivery and setup was quick. The next day! Purchasing delivery and setup was the smartest thing I've done in a long time. The delivery crew were terrific!This was one of the easiest purchases we made.Highly recommended.
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November 2023 by Grant Mawhinney
Maria s follow up call to my online order made me aware I had ordered the wrong size by mistake.Maria was very quick to help me cancel the wrong order and place a new order with the correct size.Thanks againGrant
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November 2023 by Harry Matchett
Bought a power chair with my parents from Ultramatic Toronto. What a mess. Purchased a warranty, and the mechanics collapsed on the chair. Which the warranty company would do nothing about it, because of a manufacturers defect. After getting the company to agreee to exchange the chair, they charged $250 delivery to exchange the defective chair. DO NOT USE THIS COMPANY.
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October 2023 by Marion Marsland
It was a pleasure to deal with Susie, she was so helpful. We are so pleased with our beds & mattresses. Certainly would recommend Ultramatic for adjustable beds & mattresses.
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October 2023 by Santa Scorrs
I cannot stress enough how amazing the ultra Matic bed is. I’ve had it now for three weeks and have improved. My sleep tremendously. This purchase is probably the best decision I’ve ever made.
