-
February 2024 by Nova To
Good place for light fixtures
-
February 2024 by ALAN
Wow after all my 45 years in the business I am impressed!Some very nice fixtures. Expensive but if you love it it's never expensive. 5 star all the way!
-
December 2023 by Alex Gomez
Great variety of lighting options. Staff are always so attentive and helpful. Everyone is welcomed and acknowledged.
-
December 2023 by Carolyn
Excellent Service, Amazing staff and many great lighting fixtures
-
October 2023 by Peter Zeppieri
Went to their warehouse sale bought two fixture at 80.00 each. They had 75% discount . Total was 45.00
-
June 2023 by Ella Zetser
Very good selection, and helpful staff!
-
May 2023 by Helena Love
I ordered a replacement glass shade for our outdoor chandelier in May 2022. I was told by Marla (the owner) it would take 2-4 weeks for the item to arrive. With several emails and phone calls inquiring on the status of the order it finally arrived in March of 2023 only to find out they would like to charge a $35.00 dollar delivery fee (for a $30.00 item).Universal Lighting has been disappointing to deal with. Several times I was told they would get back to me regarding the order status and I did not hear back. Regarding the delivery fee, I requested it be waived given it took 10 months for the item to arrive. I was told UL would get back to me within 48 hours, once again almost 3 weeks later no one contacted me.I realize a $30.00 dollar item is nothing to them but from a customer service point of view it is very disappointing to be treated this way.
-
January 2023 by DreamTeam Consulting
I am delighted with the selection of lighting that Marla Young assisted my husband and myself with for our new home build. While I was initially feeling overwhelmed with choices, Marla patiently gave me her recommendations based on her extensive experience in the lighting business. And, the pricing she provided us with was extremely competitive. I am so looking foward to seeing the light installed in our new home. Highly recommend others to visit Universal Lighting and chat with Marla!
-
December 2022 by Ha Nguyen
We have owned and sold 4 houses, each house has always been decorated with light fixtures from Universal Lights, they always look amazing, great quality, great customer service, to name a few: Mr Sleshi, Elsa, and many sweet ladies.
-
April 2022 by Joanna P
Great lighting place overall with good inventory. However, they will not price match always with other websites/vendors. For example, homedepot.ca sells Eurofase items for way cheaper. They will not price match. Do your research before purchasing. Other vendors may also ship sooner and directly to your home for free.
-
April 2022 by Stephan Sigaud
The best lighting store! Amazing selection and great service.
-
March 2022 by Stavros Stam
The folks at Universal Lighting is the best.They carry an incredible collection of top quality, gorgeous lighting fixtures and their personnel attentively and knowledgeably assist and guide you to your best choices to suit your desires.Since I started dealing with them in the late 80s, I have NEVER been disappointed or dissatisfied with their product or their service. They are the most personable and caring team you could hope for.I recently dropped in for a 3 Light Candelabra Cluster to retro my 60 year old garden path gas fixture to electric.Due to our crazy pandemic world, new parts, that I wanted, were unavailable and could not hope to be available soon in the foreseeable future.So I asked if they might have a damaged fixture we could pilfer parts from.Elijah took the time and made sure I had an exquisite, outdoor rated, beautiful fitting, making sure I had all the parts right down to special the washer, lock washer and nut to successfully get the job done and all at an unbelievable price.I’m elated!! Their key ingredient is care. They really care.
-
January 2022 by Stamma Stamma
After 14 years in the business I finally found the spot for all my lighting needs. Great price compared to online and most of all, fantastic customer service.
-
January 2022 by Blake
I had an excellent experience at Universal Lighting. We bought all of our fixtures for our new condo, including a light for a 2-story space, and we highly recommend that others do the same.Universal has a large showroom with so many lights to look at installed. It's great to be able to see the fixtures in-person, rather than have to order from pictures online. All of the prices are on the lights, in comparison to a number of other lighting places we went to...2 of our 11 lights were delayed due to some shipping challenges. I was able to work with Nella (an absolutely incredible person and fantastic customer-service agent) to sort out another solution so that my contractors could install the lights on schedule.The prices and selection at Universal are excellent. I price-checked a number of our lights, and found that we got excellent deals. One of our lights, a large (6 feet+) multi-pendant was priced as ~$1,600 at Universal compared to ~$2,200 at some other competitors.I highly recommend Universal Lighting. Thanks to my amazing experience with Nella, I will be sourcing my lights solely from Universal going forward.
-
September 2021 by D Gordon
I needed a light repaired that I had purchased from Universal Lighting 10+ years ago. It matched other pendant lights in the kitchen. They found a source that could repair the light. Shayla was great to work with and looked after all the details including getting it shipped back to me. Very happy with Universal’s service and commitment to the customer.
