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February 2024 by S. L.
Rudest woman I have ever spoke with.Terrible attitude,Very disrespectful and she doesn’t even care about the ups workers that deliver to her when she is working.
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January 2024 by Yingjie Xu
My recent visit to the Wolford store was a letdown. Despite their reputation for quality, the service I encountered was far from satisfactory, which was surprising and disheartening.The staff’s attitude was indifferent and unengaged. They seemed more interested in other tasks than assisting customers. This lack of attention and care was starkly at odds with the high standards one would expect from a brand like Wolford. It’s particularly disappointing because good service should be a cornerstone of any retail experience, irrespective of sales.I believe this review serves as important feedback. I hope it encourages Wolford to elevate their customer service to match the quality of their products. Consistently excellent service should be a priority, sale or no sale.One of the sales is in the picture. I hope Wolford can improve?
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December 2023 by Alanna A. Lesley
Whomever is working tonight-. Sunday December 3 2023 between 5-7 pm. Answer the phone ! I’ve called five times now and left it on ring for over two minutes each time until it just disconnected. I know you can’t try barely anything on so I find it incredibly hard to believe you’ve been fitting someone this entire time. I’m looking for specific stock for a photoshoot so this is beyond frustrating.Could this be the same associate who’s just too busy on their personal phone to answer the business phone as indicated in other recent reviews?I also want to make sure if I’m coming into the store they aren’t getting commission from me based on this. Thank you.
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November 2023 by Miko Miko
Every time I walk in the girl at the desk is always on the phone. No new items to choose from since last year. Horrible customer service and options are better elsewhere!!! I doubt management cares
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October 2023 by jack durden
I just wanted to write in today to compliment the service I received today.I stopped in to get a few items for my anniversary today and from the moment I walked in I was greeted and made to feel comfortable.I usually just shop online for all my tights but I thought I would try in store today. Marna was so helpful and knowledgeable!I’m a big fan of the Neon 40s and she told me they are slowly phasing those out and suggested the shimmer 40 tights. She showed me samples let see how each color would look and just went out of her way to make sure I got everything I needed.I bought a pair for my wife and a couple for myself, she was so helpful in getting the sizes and explained exactly how I should care for the tights.I just wanted to say thank you and I will be returning to store in the future as it was such a pleasant experience.
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June 2023 by Cindy Hoang
It was my first time visiting Wolford at Yorkdale and I will definitely be coming back! I came into the store in hopes of finding the perfect dress and Dea immediately welcomed me in. She made my shopping experience at Wolford one that I will never forget! She was extremely kind and helped me find a dress that suited all of my needs. I would definitely recommend going to Wolford at Yorkdale for high-quality dresses and for an amazing shopping experience.
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June 2023 by jasmine xue
I always have great experience shopping here. This time Marna helped me so efficiently and professionally with her brand knowledge and warm welcome to help me choose the best product. She left me wonderful shopping experience and great tips of putting leggings on. I would recommend everyone come to this location and choose their product.
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June 2023 by Larisa Shtemberg
I’ve purchased a few items from Wolford Yorkdale and have to say my experience has been exceptionally phenomenal. Dea was was super helpful. She showed me items which I adore and now swear by the quality! Highly recommend for perfect fitting bras, tights and under garments. I would go back for Dea anytime!
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June 2023 by Klaudia G
Came into the store looking for outfits for my vacation and I had the pleasure to be assisted by Dea , she was very helpful and put together some fabulous outfits for me! Very happy with my visit/purchase!
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June 2023 by Joella Bitton
Disgusting quality of service. A brand new pair of tights that ripped BEFORE EVEN WEARING THEM, they wouldn’t even give me 10% off a replacement pair. I will never spend another dollar at this store or any wolford.
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June 2023 by Taylor Yu
Received exceptional help from Savii at the Yorkdale location! She guided me on what to purchase for my needs / event and it was a perfect fit. Thanks Savii!
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June 2023 by Jovana Jelic
The best customer service in the world by far!!! Always deal with Dea she’s so kind and always alert and remembers her customers ! Highly recommend!
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March 2023 by Sarah Amber-Levesque
Bought black nylons. $50. Tore easily first time I put them on. Superior price. Not a very good product. Never again will I assume price means quality.
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November 2022 by sana salam
Emilia helped me with my purchase by providing detailed consultation and advice. I really appreciated it. I bought several leggings and a beautiful body suit .
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October 2022 by Leo Zhang
this business treats customers like preys. Product quality is atrocious and customer service is beyond non-existent. They basically offer something, which is immediately void if not accepted on the spot because it is “implied” you gave it up. Right! as a customer with them you gave up your rights to access quality product the moment you swipe your card with them.my girlfriend bought a pair of tights expecting them to not rip easily as advertised, the item came home with a hole in it and the receipt conveniently states you are not eligible for refund as soon as you make a purchase. We returned to the store wanting a refund, only to have the regional manager call my girlfriend back stating their brand name is comparable with LV, which gives them every right to not issue refunds. After that conversation my girlfriend needed to seek therapy. What a wonderful job you have done!Truth be told I've had similar experience buying other things, the last one I recall was from the Brick, same arrogant attitude with half of their advertising statements untrue at best. These people bank on you swiping the credit card so they don't go home hungry for the day.One of the store members said they are proud of their product quality from the European market and would compare their brand to LV any time of the day, not sure how LV feels about this. Truth is, a simple google search you will find the same comments on poor product quality, poor customer service from across the UK, the EU and in the US.Do a thorough google search before you decide to make a purchase from this brand if the above is not enough to convince you, the product is trash and they are your boss after you make a purchase. I have not personally purchased a product from this store or brand but is personally close to the incident my girlfriend has experienced.
