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March 2024 by Antoine Boon
Pulled up to the drive through speaker and no one was there to greet me until I said “HELLO anyone there!” I ordered a mama combo with onion rings and a soda. The soda I can’t even drink doesn’t taste anything like sprite just taste like ice with bacteria in it. Everything else was weirdly greasy especially the oinion rings. I think there’s some sanitary issues going on here food did not taste right to me. Definitely not coming back to this location ever again.
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March 2024 by Gerry Mercer
Great addition to Richmond. Food was hot and fresh, staff was friendly.
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March 2024 by David
Food safety issues, I ordered sweet potato fries and a bottle of water. The fries came out fast, when I got to the car in the carpark the fries were just warm, kind of cold. So I returned them, the staff seemed a bit intimidated but it wouldn't have been needed if they followed their training. Anyways they seemed to make fresh fries and I didn't wait too long, but the service wasn't good enough and it felt awkward to get the second fries, the staff said they'd be hot, which they were, so I let them cool a little, and then ate them, only they were not fully cooked, only about a couple more seconds in the fryer would have completed the cooking process. I feel the staff at this A&W is not following SOPs and I question if the staff have their Canada food safety certificates. I returned the fries a second time and said the fries were not fully cooked. But the staff told me the sweet potato fries are a different texture at A&W and they are hard, I don't recall any other A&W being semi cooked, as I work in the food service, I know the fries are not cooked properly. Customer service is untrained, I'm unsure if these guys are a joke for Norwood or they just testing customers for a study perhaps. Either way it's poor management.Hopefully management will listen to their customers and train their employeesParking: Parking in the back to rest and ponder your thoughts
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March 2024 by Laurie Moorcroft
My spouse and I both got a burger, fries and a drink. Food was quick however, burger was cold and bun was dry and not fresh. I suspect it was sitting on a warmer for awhile....definitely not fresh. Would have returned it but had an appointment to get to. Won't stop at A & W Norwood again !
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February 2024 by Linda Y
Disappointed with this
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February 2024 by Rochelle Tew
I have always had a great experience here. Will definitely
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February 2024 by Dale Bast
Just as good as every other A&W out thereParking: Parking available behind the building as well
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February 2024 by gonzozen55
Average burger joint. Got my order wrong, attempted to fix, still wrong. Gave up and ate what we got. They could do
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February 2024 by 1 1
Overpriced and just terrible .
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February 2024 by Nicholas Lapierre
I didn't eat here but the bathroom stop was great
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January 2024 by Karen Gillespie
The only downside to this location is that the drive thru window let's in too much cold air. It cooled off our fries as well as chilled us.
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January 2024 by Brendan Ryan
Food was overcooked and cold, service was dead. Place was quite filthy while they had multiple staff working, not one took initiative to clean tables&floors. Just overall a really dead vibe place, wouldn't stop there for a quick bite ever
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January 2024 by Stephanie Beck
Staff here are so nice!
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January 2024 by Chermain Yiu
The food is fresh and prepared well every time!
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December 2023 by Heather Rodriguez
Dietary restrictions: One of us can't have egg or dairy and the chicken fingers do not disappoint ...device was faster than most locations we've been to
