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December 2023 by Stefan Jakovski
I recently bought a phone and the experience was great. Abdul Sultan was very helpful and knowledgeable. The whole process took no more than 15 minutes
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December 2023 by Sagar Dharamshi
I recently had the misfortune of purchasing a dishwasher from BestBuy, and my experience has been nothing short of a nightmare. The delivery process, orchestrated by BestBuy in partnership with Metro Supply Chain Group, has left me with a damaged kitchen, endless frustration, and a complete lack of accountability from the company.From the moment the dishwasher arrived at my doorstep, I sensed trouble. The delivery team, seemingly untrained and careless, managed to inflict significant damage to my kitchen during the installation process. Despite documenting the damages immediately through written complaints, verbal conversations, and a plethora of photographic evidence, my efforts to seek compensation for the destruction have been met with outright refusal from BestBuy.Their customer service, which boasts unending hold times and a baffling lack of empathy, only added to the distress. Hours upon hours spent on the phone have yielded nothing but empty promises and a continuous runaround, leaving me feeling unheard and utterly frustrated.To make matters worse, BestBuy decided to involve a company called Metro Supply Chain Group, presumably to handle the evidence and compensation process. However, it quickly became apparent that Metro Supply Chain Group was not interested in addressing my legitimate concerns. Instead, they fabricated evidence and provided fraudulent reasons to coerce me into billing my home insurance company to cover the damages.This level of dishonesty and complete disregard for customer satisfaction is appalling. BestBuy, a company that claims to prioritize customer service, has proven to be nothing more than a corporate entity willing to sacrifice integrity for profit. The fact that they would employ a company like Metro Supply Chain Group, known for unethical practices, only further tarnishes their reputation.In conclusion, my experience with BestBuy has been a complete disaster. From damaged property to a lack of accountability and the involvement of a dubious third party, this entire ordeal has left me questioning the ethics and values of BestBuy as a company. I strongly advise potential customers to think twice before trusting BestBuy with their purchases, as the aftermath of dealing with their customer service and delivery partners is a nightmare I wouldn't wish upon anyone.
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November 2023 by dheeraj joshi
Worst customer service never going to visit the place the know it’s festive season they need to put more staff because of that people were lined up I waited more than 1and half hour. If you guys can’t serve customers so please don’t open store.
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November 2023 by Alisha Stacie
Never in any of my experiences with "customer service" have I ever come across such a system. Waited on hold for over an hour and a half, spoke to multiple different people and received no help, got transferred, and disconnected (multiple times).They're customer service number only assists with "online purchases" and nothing else. Can't get any help with a simple refund. It's been over 2 weeks since the item was returned (a stove worth over 3 thousand dollars) PLUS when they're pickup company came they took an item worth over 60 dollars with them, and when we brought that up at the time they said they'd "look into it" and we still have not received any information regarding that. So unless you want to get the run around, and basically robbed for almost 4 thousand dollars, then yeah shop at best buy.
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October 2023 by Shubho Ghosal
My faith in Best But is restored! I have been getting an extended warranty from Best Buy for 23 years and never have actually made a claim against any of them. My sons laptop had an issue with his keypad. It was nearing the end of the warranty. I took it in. The supervisor at Geek Squad pointed out all the damage to the case. Apparently my son had been carrying this laptop in his school bag and that did a number on it. I thought they would not do a repair on it. I was slightly disappointed at that point. Today I found out the Geek Squad supervisor had put in a special request and everything was repaired! The laptop looks practically brand new! I am so pleased. I have been a loyal Best Buy customer for 23 years and have almost always got the warranty. I feel vindicated! Its Best Buy for me from now on!
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October 2023 by Lety S
Never go to this store, save your time and your money and find a place that actually delivers on their promises. The geek squad staff at this store are not just unaware of what their warranties cover, but also unwilling to learn better even when presented with the information that is clearly posted on their website. Their geek squad wanted to charge my daughter for a spill on her laptop that’s clearly covered under the physical damage warranty. It is understandable if one person that is unaware or unsure of what’s covered may give the wrong information and try to charge for a service that’s actually covered under warranty, the problem is that when it was explained to them that their own website clearly states that spills are covered they preferred to keep lying and save face than to simply acknowledge an understandable mistake and do the right thing, My daughter went back to the store after checking with the geek squad online who confirmed the spill was covered and she needed to take the laptop to the store, but at the store again she got the same wrong reply and they said they needed to charge her for the service. Shame on you Best Buy for not training all your employees properly and shame on your employees for not owning up to their mistakes. Please stop selling warranties you don’t intend to honour.
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September 2023 by Sravani Kulkarni
I have waited for 45 mins to check the specification of tabs and on going offers with Best Buy, none of the agent are active. Whom ever I go and ask they just say “I’ll send someone”. No one comes even after waiting for extra 20 mins. Very poor customer service.I don’t even want to give 1 star review also.
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September 2023 by DHRUV KATARIA
The Front End associate Vanacea was very helpful and humble while guiding me with different expects and options. Where else she tried her level best to sell any of the product. Nice salesperson ✌️
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September 2023 by Matija Nikolic
Adobea made our experience amazing. We accidentally didn’t have our pickup order ready and she managed to find the product for us. 20/10 service!
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September 2023 by L Franklin
Why not install self check out instead of having bunch of useless cashiers just standing, finger combing their hairs, talking to each others, and not paying attention while the merchant device is frozen and so on. Wow, Easy job to be a cashier at bestbuy-all you need is a heart beat. While all reps and techs on floor working so hard , those cashiers are ruining everything. Cashier teams do not deserve even a single star.
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September 2023 by Hicham Elmadhoun
Very very bad customer service!! I bought a phone charger from a airport kiosk and there kiosk don’t provide physical receipt just an email. I put my email and I did not receive anything. They can see the transaction on the credit card and I show them the card statement that the money was taking from the card and I didn’t receive any receipt!! They want to reimburse me with the lowest price. I told him that I was having the same issue for another product and they returned in other best buy location. Same response. I asked for a manager he was kind of scared to contradict his Colleague and say the same thing and didn’t bother himself to check or to dig deeper. His name is Cameron by the way he will not do anything just repeat the same speech I don’t know what he is doing there. I ask him for someone on top of him, he said everyone is not available and this is the last response. Alright!! Now I believe that I will get the same response from the ‘’Owner’’ that his sorry for the bad experience and the he will share the review with the team. You know just check the response on the bad reviews you will see that they don’t care at all. Do you want to put your money there me absolutely not and I will have my return done!! I hope you lose more customer that they to fire some manager or replace them with robot that they can’t override a policy as they get all the element that the customer is right and they have check what’s wrong with there Kiosks.
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August 2023 by Lj P.
Rudest and most unprofessional manager.During a phone call with Best Buy's (BB) Geek Squad (GS) I requested compensation for the delay/ frustration for approx. 3 months of waiting (while paying GS $30++/mo). I was told empathically to discuss this with the Oakville branch.At Oakville GS, I requested reimbursement. The staff (Staff A) said that their store is not responsible for reimbursement and the delays which he referred to as the "normal" process. I told him that while I understood, it took BB GS approx. 3 months and numerous phone calls on my part. Staff A called his manager. I repeated my request when the manager stood in front of me (she didn't greet me and just stood diagonal to me, behind the counter). The manager repeated what Staff A said. I told her that I know it's not their fault but that I was told to discuss the reimbursement with them and that their store was part of BB's GS. Since it was turning into a debate, I conceded and told the manager that it's fine re: no compensation but it would have been better if she empathized and said "I am sorry for your experience..."The manager then interrupted me and engaged in a series of BLAME SHIFTING in a very condescending tone. 1) She said I should have brought the device to the store for an expedited process. ---So now it is the customer's fault for the long wait. I told her another BB GS told me 3 months ago, either one will be the same speed. 2) She then told me that I was sounding defensive. ---This manager surely knows how to ESCALATE a situation. Where's the customer service training/ de escalation techniques?3) Then, the manager accused me of pointing at her.---This manager is not petite, at least 6 ft tall and robust. To point at her would entail a concentrated effort to raise my arm and gesture my finger to her face---which I was NOT doing, I was naturally moving my hand while talking. *At this point the BLAME SHIFTING is just ridiculous. So frustrated, I then blurted "They really should hire more non-white managers." The manager's heightened response was: "Are you racial profiling me?!" "Did you hear that?!," she asked Staff A who had his head down but enthusiastically nodded his head. (NOTE: A white person, much more so a retail manager, should not be shaming a person of color who declares this. If this manager were aware of her WHITE PRIVILEGE, she would not resort to abuse tactics like BLAME SHIFTING and would've utilized EMPATHY and CUSTOMER SERVICE SKILLS.)Demonstration of POWER (/STRUGGLE): the manager tried to deprive me of claiming my credit. She said she will send my credit to another store then insisted that I would NOT want to be helped by her staff. I told her that I, THE CUSTOMER, WANTED to be helped by the staff. *Thankfully, Sean (Staff B) provided great customer service despite what transpired between myself and his manager. Moreover, the staff of Apple (also Caucasian) was professional, knowledgeable, and spoke/acted non-condescendingly (unlike manager). Next, while viewing an iPad, I sensed someone looking at me. I instinctively looked up and saw the manager beside another staff (Staff C) both looking directly at me. The manager was glaring and staring me down and she continued to do this until after she walked and was blocked from my view. **If the said manager were not white, that glare and staring down could be translated as aggression/ threat enough for a police complaint. I proceeded to purchase an ipad Pro. Staff A assisted at the till for device credit. I said that their manager should not have engaged in a power struggle with a customer. In response, Staff A bobbed his head mockingly. I then said, there's a way to be professional to the customer and not go against your manager. Afterwards, it was only Staff B who thanked me for my purchase. I sincerely thanked Staff B for his professionalism and kindness before leaving. *I called BB's Customer Service and (although promised) the courtesy call from the District Manager did no
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July 2023 by Boy Wonder
Always a great store to visit. Don't go often but one of my favorites to shop when I do visit. Yesterday I had gone in there with my E-gift card in my pocket, chose something to buy but when i got to the cashier i couldn't find my E gift. Thought I must have left it at home but I didn't. Contacted Best Buy who in turn notified this location. They called me and said that no one has found the E gift. Later today they called me to say a staff member had found it and turned it in to Customer service. I was so relieved. Thank you again for the kindness and honesty in turing in my gift card. Very happy
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July 2023 by Sri Ram Satwik Kasturi
Ikram and Ahmed are the best, they’d help you out with all the questions and advise you with good options and guidance.
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July 2023 by Alper Basel
I want to give you guys a minus if I could but thanks to the workers ( except Cameron). He was helping me and he was going to show some tv options to me. Suddenly he start helping other customer. He act like I am a piece of shi*. Again, thanks to manager and other worker who helped me. They did their best.
