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March 2024 by Malcolm Reid
My wife and I are tired of the "run-of-the-mill" type clothing stores for babies and children. We visited this store today and we were very pleased with the high quality and selection of their clothes. The staff were extremely helpful and courteous. We will definitely be returning to this store for more purchases!
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January 2024 by Arvind Vimal David
Some of the best quality toddler and infant dresses. Great service and amazing variety.
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September 2023 by Kate K
Normally do not leave reviews but i felt that I needed to warn people about the horrible customer shopping experience I had here. No greeting when i walked into the store. Just a straight rude blank stare with no “hello, how are you, welcome to jacadi” that you would typically expect walking into a retail store- absolutely nothing at all. They clearly looked at me and made eye contact and said nothing and let me tell you - the store was not busy at all at this time. The two staff working (one at cash and one walking around) clearly do not have any skills in customer service and were just plain rude. I would HIGHLY recommend that you do not shop here.
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June 2023 by Charlene Huang
To the owner of the store:I normally do not write any negative comments on Google Reviews, but after the EXTREMELY NEGATIVE customer service experience at the bayview location, I have to share my experience.I purchased a dress at the Oakville store for my niece for her baptism TWO DAYS AGO, and it turned out it runs small so I exchanged one size up at the Bayview store. However, the front desk girl told me the zipper was “broken” and she refused the exchange. I was surprised so I took a look at it and I believe the zipper was “jammed” instead of “broken”. I tried to negotiate with her politely and see if we can come up with any solutions. However, all I get from her was “this is none of our business” “if you can fix it, I will accept the exchange” “we always examine the condition before it leaves the store” “it is beyond my responsibility”So I called the Oakville location and the sales lady asked me to bring the product to Oakville and let the owner decide. And I thought it’s better to get the dress examined by an experienced tailor. The tailor literally just PULLED THE ZIPPER BACK and it went back to NORMAL. She told me the dress is perfectly fine and the reason that cases the problem is that the teeth of the zipper is not aligned. And it should NOT be considered as DAMAGED.I went back to the Bayview location and they finally agreed on exchange. After that, I talked with the same sales girl again about the poor attitude. And she had a thousand excuses about why she could not do the exchange. “The owner’s daughter was at the store and she didn’t want to exchange” “It is beyond my expertise so I could not fix that” “We have store policy” “We have data about the dress and it does not have quality problem”I asked her “if you were a customer, what would you feel after just purchasing it 2 days ago?” She keeps a fake smile and said “I understand. But it is beyond my expertise and the decision was authorized by the owner’s daughter”There was No empathy, No apology, No regret during the whole conversation. All the mistakes were pushed back to me. And she keeps the fake smile during the whole time.I had lots of luxury brand shopping experiences, and None behaves in this way. I believe the retail shopping experience should Align with the brand. I was treated with ZERO RESPECT, ZERO EMPATHY, ZERO CUSTOMER SERVICE at the Bayview.YOU CAN HAVE ALL KINDS OF EXCUSES BUT IT DOES NOT DENY THE FACT OF NEGATIVE SHOPPING EXPERIENCE.I have worked at the luxury retail industry before. And I am telling you that IT IS ABSOLUTELY UNACCEPTABLE. No wonder the google review is only 3.2I will write an email to Jacadi Paris about the whole experience and will write a post on instagram.
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March 2023 by Hailey Nolan
Terrible experience and horrible staff. I was gifted two outfits from my great aunt and they were a size too small but she didn't have a receipt. The clothes were new, with tags on and in perfect condition but I needed size 3-6 not 0-3. I drove 40 minutes with my 8 week old to the store hoping I could exchange them. As a new first time mom, I admit I didn't look (or feel) my best but I really didn't want the outfits to go unused. When I got into the store the sales associates were immediately cold to me. The only reason I could think of is that I didn't look like anyone else in the store. After finally getting an associates attention, I explained the situation and she told me I should have called and it was my fault for assuming I could swap out the size. They were extremely unhelpful, rude and quite honestly I felt judged the second I stepped foot inside. One of other associates told me I was crazy for thinking I could do anything with the items without a receipt and was almost mocking me... keep in mind that I am sleep deprived, sensitive and with my newborn. I walked out wanting to cry and will never be returning. Be warned... if you do not look like someone who would shop at Jacadi Oakville the staff will treat you like scum. I thought we were done with discriminating people in 2023.
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February 2023 by Lauren C
I love the Jacadi brand - great quality and classic style - but unfortunately, I’ve never had an enjoyable experience shopping in this store, despite visiting several times. The staff are nice, but the atmosphere is very pretentious/stuffy and updated prices are not listed on items. For example, when Jacadi has their end of season sale, the prices listed on the Jacadi website are far superior to what you’ll see on the items in-store. When I asked about this discrepancy, the manager (or owner) said I could bring up pieces to cash and she would let me know if it was on sale, in which case she can give the online price. I also spent a few hundred dollars on pieces for my kids and a gift, and the clothing was put in a plain plastic bag (like a grocery bag), even though they had tons of Jacadi paper bags behind the counter and that she was giving to other customers. Since part of it was a gift, I asked for a Jacadi bag and she reluctantly gave it to me. Very odd!! You’re much better off placing an order through the Jacadi website.
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January 2023 by Ibironke Ogunlana
I am so shocked hearing all these negative comments. My daughter has been wearing Jacadi for over 4 years. Prior to discovering jacadi, I had to wait until we visited my family in England and did her shopping that would last two 2 years. When i bumped into this store, it was a life changing. I don't have to change currency before shopping any longer. Although it was a branch at sheway gardens. When i heard they closed down, i was so sad that even hubby was mad. Then i noticed there is one at Oakville, which is like 30mins away from me, and they closed early. I used my lunch break every time or rushed out. So many times they had to wait for me and we closed together. The customer services are so patient and professional. Atimes, i had to apologize for my lateness because it's almost every time. Please know i also shopped for my friends children birthday. Come to think of it, i dress real down as in sweat pants or pjs because i worked from home, and they never looked down on me.About the sizes, you had to do one size up for 8 years and will wear 10, and this is the same thing when i shop from England. Also you need to know your child's body, not everything from the store will fit perfectly but there are lots of varieties.In their defense, maybe the particular person was so tired and needed rest.Now i am extremely mad. i forgot you don't open on boxing day. Please, i need a few things for my goddaughter who lives in alberta, and it has to be today.Please come open for few hours just few
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December 2022 by Yvonne Florence
New Fashionable dress for kids and customer services was too good
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October 2022 by narges ayat
Rude store manager and definitely agree with other reviews regarding discriminatory treatment of customers!Expensive for the low quality and also sizes are really off! Bought size 18 months old for my one year old and it was tight! Bought another piece the same size and it was big! When returned it, they were rolling their eyes and looking with suspicion. Oh and they give you store credit for refund so that you are stuck with their terrible clothing.
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August 2022 by Herberth Escobar
Great selection of children's clothes. Had a fantastic client experience shopping for my nephew.
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May 2022 by Russul Al-Rawi
Clothing are absolutely beautiful but the staff will make you feel like trash if you don't look a certain way.My mom and I went to picked up an outfit for my daughter and ended up with three dresses that were full price and a cute cardigan from the sale rack. The lady working tried to talk me out of the cardigan by offering another colour that was full price and I politely declined because I didn't like it as much. When it came time to check out, she knew darn well it was on sale and tried to charge my mom full price for it then pretended she wasn't paying attention when I noticed it.When it came time to pay, she made us sign the credit card receipt which I never had to do before. She said it was because I tapped but my mom used the pin pad and she still made her sign. Then for some reason she packed the clothing in a plain white plastic bag and not the Jacadi blue bag as if she didn't want the public see us with a Jacadi bag. I'm very disappointed for feeling like a lesser of a client because we don't look a certain way and for having the staff try to take advantage us. Will not go back ever again.
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May 2022 by Solomon Mallo
Came to the store to get clothes for my friend’s child. I don’t really shop for children’s clothes but their employees were very helpful. I was helped by Charity. If I ever need to shop for children’s clothing again, I’d definitely be asking for her help. Customer service was great and there is quite a bit of selection. The store is in downtown Oakville so it’s very close to my house - very convenient for me. Please keep in mind it’s mostly parallel parking in this area.
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April 2022 by Denise Szuler
The staff are incredibly helpful! They know there client and can tell me what was purchased. Love that! I live in another province and depend on there expertise.
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April 2022 by Rivky
The staff is so nice and patient , I live in montreal I called in and the sales rep gave me all her time and patience, we made together my order , wow I was impressed!!
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April 2022 by JESSIE DEAN
This store is a rip off, I don't understand that how come they haven't gone out of business...
