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February 2024 by Allen Gilc
Very help service.
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January 2024 by Marie-France Bernard McOuat
I’m extremely happy with the towels I ordered from Luxurious Beds and linens. I will be ordering more. The service was excellent..
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December 2023 by Paul Cirone
Ashley was a pleasure during our visit to her store. She is very knowledgeable and accommodating.We purchased 3 mattresses and 2 adjustable bases. Her delivery team is very good. The bases are very heavy and the guys did their best to limit any scuffs or the like when moving them into the upper floor.After sales support is very good too. An item was forgotten during our delivery and Ashley personally delivered it herself.We already have sent friends to Ashley for their mattress needs. Thank you!
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December 2023 by Earla Smith
Love my Iron bed in the bedroom and my Tuscany Chest bed in the spare bedroom. Both times they were delivered and set up quickly and all the wrapping and boxes were taken with them. Both actually look better in my home than they did online! Thank you LUXURIOUS BEDS AND LINENS!
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November 2023 by Angele ST.Pierre
Exceptional quality and service. I would not hesitate to recommend them. Thank you
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November 2023 by Michelle Leggat
Great customer service and value of products. Will buy from this company again.
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October 2023 by Cher Farrell
We LOVE our new cabinet bed. The quality of materials and workmanship is excellent. We noticed small defects on the top and drawer-front after set-up but Tony went out of his way to make things right. Our replacement arrived in perfect condition and we are very happy. Thank you, Tony, for being so pleasant and accommodating. You’re the best!!!
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October 2023 by Ellen King
We purchased a chest bed and are extremely pleased with the quality. Solid wood construction and the mattress is very comfortable.Customer service is also exceptional. We had a broken caster and had it replaced quickly, without any problems. So grateful for a positive experience.
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October 2023 by Kevin Cornforth
Great prices, fast shipping time and knowledgeable staff. Bed was delivered to within 2 weeks of purchase. Build quality is really good, quality of materials is excellent. Customer service was amazing with staff contacting me every step, they let me know when my order had shipped; and even a call after the bed was delivered to ensure it was delivered and undamaged. Overall a great experience! Five stars!
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September 2023 by Anne Myron
Had the customer service been more responsive and supportive, I might have refrained from posting this review. However, given the high cost and our overall dissatisfaction, I feel compelled to caution others about making such a significant investment without any type of customer satisfaction support. We regret our purchase and are thoroughly disheartened by both the product and the customer service.We had high expectations for this organic mattress (the meadow mattress), especially given its $3,300 price tag (king size). We usually spend around $1,000 on a mattress, but we thought going organic and spending more would be a good long-term investment. Now we're back on our old Zenni mattress from Amazon, which is way more comfortable. While this mattress felt comfortable for the five minutes that we tested it in the store, our experience at home , and overnight was completely different. Lesson learned: you need to spend at least a night on a mattress in order to tell if it’s comfortable. Both my husband and I find it to be extremely uncomfortable, leaving us with aches and pains throughout the night and morning. We just can’t seem to get comfortable, and we’re people who camp and are used to sleeping on less than ideal terrain. We’re so bummed because now we’re out $3300 with a mattress we won’t use. We reached out to customer service a week later to inquire about a possible return or exchange for a different model, only to be told that neither option was available. However, they did offer to sell us a $900 mattress topper and promised to follow up via phone and email the next day to see if there was anything they could do. The woman on the line seemed very annoyed with me despite how polite and apologetic I was for asking if there was anything they could do. I asked if maybe we could get a topper for free and she scoffed saying we had already gotten 10% off the mattress during a sale time. There seems to always be a sale on at the store and I noticed just now that they have a 20% deal, so I honestly feel like this sale is built into the price of the mattress. Unfortunately, we never heard back from them. Overall, we are disappointed with both the product and the customer service. I’ll also note that the woman in the phone told us to give it a few months to get used to. It’s been about 2-3 months now and we still find it incredibly uncomfortable.
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April 2022 by Maria S.
I was not impressEd with the service we received by this store I don't remember the you lady's name but she was not helpful and did not even know her own products I learned more researching and purchased from a more reputable store in Oakville
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November 2021 by Ang Engel
Love our new cabinet bed! It was the perfect fit for our guest room / workout space. And it's VERY comfortable! Appreciated the "text us" option. Had several questions answered very promptly which enabled us to make our choice. Ashley was also very helpful, professional and fun! Thank you everyone at Luxurious Beds & Linens. We are ready for our guests in our new home - once COVID19 restrictions let our extended family come visit! (Original post summer of 2020)UPDATE Fall 2021 - had family come stay for 6 weeks this summer. They said the mattress stayed comfortable the whole time. I slept in it the following week and sure enough, it really was still comfortable! No lumps or dips after people using it so much.
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September 2021 by Nancy Gamble
After much research on adjustable beds and mattresses and where to buy, I chose this company because they stood behind their product, were extremely knowledgeable and they took the time I needed from them to best choose the right bed. They did not disappoint! I would highly recommend using Luxurious Beds and Linens and I would highly recommend L&P adjustable frame and Naturepedic mattress. Tony from LB&L was a wealth of knowledge not only on their brands but the industry as a whole. I felt comfortable even after the sale for all support and changes needed to ensure I made the right product choice. If there were 6 stars, they would get my vote. And I rarely do reviews, but this one was worth writing!
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September 2021 by Janet Lin
Great service and great product! Tony was very helpful and he patiently walked me through the pros and cons of different murphy cabinets available. And arranged storage until I could pick it up. Due to sudden changes in my personal circumstances, curbside pick-up was no longer an option, but Tony was able to quickly arrange delivery for me. I requested white-glove service (which includes assembly), and I'm so glad I did. The delivery team was quick and efficient - moving the bed upstairs and assembling it in under an hour. They were courteous and COVID-safe, which I very much appreciated.
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September 2021 by Carol-Ann McNeil
The true test of customer service is when there's a glitch. Ashley listened to us, communicated directly with the manufacturer and stuck with us through appropriate resolution -- we are very pleased with the product and the excellent customer service received at Oakville's Luxurious Beds and Linens. Outstanding delivery and setup service at a very reasonable price.
