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December 2023 by matt raposo
A great place. The staff is very nice and patient. I was greeted with service. As soon as I arrived there with my dad to get him some shoes, Alifa was the one who helped us out, and he was terrific. He has great knowledge of different types of shoes that complement your feet. After trying on 3 pairs, he finally found one that my dad liked, 10/10 service, so, I would definitely recommend you go to this location.
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November 2023 by Richard Sherwood
My wife and I each purchased a pair of NB 880 runners this evening and were assisted by the Fit Specialist Joseph. Joseph was very knowledgeable determining the correct size and colour of shoe for both of us. Thanks Joesph, for making our purchase such a good experience and we’ll be back!
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November 2023 by Arianne Garcia
I placed an order here back in the beginning of August and I was told 7-10 business days for my shoes to ship which was not a problem. I called after 2 weeks since my shoes never arrived and was told it could take up to 3 weeks. Although this was different information than initially relayed, it was still not an issue. 4 weeks later I called again. The woman on the phone looked into my order and it turns out they were sold out which is why they never shipped…how come it took me, the customer, to not only call multiple times but to ask the employee to look into my order? The only reason I gave it two stars instead of 1 is because the last woman I spoke with was very friendly. I was not offered any customer service gesture - just a plain and simple refund.
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November 2023 by Priyanka Raveendran
Loved the experience at the Oakville store. The website has updated inventory and the in store experience was lovely. Joseph was very helpful, helped me process my inventory quickly and helped out with a sizing on a new pair of 574. Nice and easy ?
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November 2023 by Gary H.
Friendly efficient. Very Helpful called to see if shoes in stocks found them held at customer desk fast friendly. Gary
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September 2023 by Avi R
First time purchasing New Balance shoes. Joseph was extremely helpful and brought out several pairs of shoes for me to try on and helped me understand the difference. Will be back.
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September 2023 by Zaakirah Motala
Received excellent service from Amber in store today. Needed to return an online order that was small. She processed it efficiently and measured my foot to get my correct size as well as try on another pair to see if the size works. Will definitely visit this store again!
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September 2023 by David Ha
Went to this New Balance store in Oakville and the customer service there was amazing. I was first greeted by an associate named Joseph and throughout my whole experience here, Joseph gave many recommendations according to my feet by measuring my feet size and width with a new balance machine that calculates the exact size and width for your shoes. He had took the time to bring out many pairs of shoes for me to try and find the right style and fitting for me.I would definitely recommend you to ask for Joseph to help you find the right pair of shoes or apparel as well! 10 stars ⭐️
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September 2023 by DAYVID's
Went to this New Balance store in Oakville and the customer service there was amazing. I was first greeted by an associate named Joseph and throughout my whole experience here, Joseph gave many recommendations according to my feet by measuring my feet size and width with a new balance machine that calculates the exact size and width for your shoes. He had took the time to bring out many pairs of shoes for me to try and find the right style and fitting for me.I would definitely recommend you to ask for Joseph to help you find the right pair of shoes or apparel as well! 10 stars ⭐️
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September 2023 by Naveed Hassan
Had a very good experience trying shoes here. Unfortunately I couldn't buy one because the stock was a little limited in length and width options.But the staff was incredibly helpful. I was working with Grant. He was knowledgeable about the products, went above board with figuring out the sizing and fit configurations for my weird feed, and was patient. He understood that shoes are a critical decision in the fitness journey and his behavior reflected that.Wish the store had more stock options. Also, FWIW, the 3D scan is pretty much a joke. It diagnosed me to be a size 9 regular, when I'm a size 10.5/11 regular on almost every brand under the sun.
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September 2023 by Kenny Handelman
The store is newly renovated and looks great. Excellent selection of shoes and apparel. I got expert help from Zayan who was very knowledgeable about running shoes and he helped me make the right choice. A great running shoe shopping experience!
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August 2023 by Caitlyn R-V
Joseph was a great help! We went to pick up shoes for my mom that the doctor recommended. Joseph suggested we try on the men’s after they didn’t carry the women’s 11 in store. This was perfect as it added some extra room and we could take them home today. He was friendly, helpful and efficient! Thanks Joseph!
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August 2023 by Jill
I was so impressed with the excellent customer service I received from Zayan. He was very knowledgeable on the NB shoes I was looking at and pointed out the features and benefits of each shoe. The colour of shoe I decided on was not available in my size; however, Zayan was able to order the shoe in for me and I could have it delivered to the store or my home. Thank you so much Zayan for your A+++ customer service!!!
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July 2023 by Richard Bedrich
I just bought a pair of 928V3 mens shoes which are proving to be the best walking shoes I have ever had.I must say a big thank you to Brennah for her expertise, patience and the best advice I could ever ask for, simply a great customer experience!Thank you Brennah ……… Richard
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July 2023 by Biyanka Contractor
Execllent service provided and very knowledgeable associate name Amber. Would definitely come back to the store to shop for use. Thank you so much Amber for your excellent customer service?
