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January 2024 by Jason Ngo
Never in my whole life have I ever experienced such rude customer service, came here at around 12:30 PM. I needed to buy a scar cream prescribed from my doctor, she said there was none in stock. I searched up the product on amazon and asked her to verify the product as I don't know what I'm supposed to buy. She then said "Well theres a line behind you and your going to have to wait" in a very disrespectful way (and also there was only 1 other person waiting behind me). While I was waiting, she spoke loudly to her asian co-worker with a gossiping attitude "What am I?! Your information provider?!". After waiting, I showed her the product on Amazon and most of the reviews were 1-2 star ratings which she said herself was suspicious. She then asks me "Do you want me to check if other locations sell the product?" even though it was already so obvious that I wanted to buy the product. Shortly after, she tells me to buy a product which is similar to the one I was prescribed because there was none in stock. She said "You can buy this product at the hospital on the main floor". My thoughts were, Which building? And where in the main floor? At this point, if I asked her more questions she would start complaining again. So I just left and walked around the hospital for 20-30 minutes and found it eventually. Honestly, after recovering from my surgery and stiches removed a week ago and today, on top of that I drove about 1hr30mins from orangeville to this location, I still managed to stay positive while dealing with such hatred and poor customer service. Please stay away from this location.
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January 2024 by Marlene Boulos
Miranda and the team at Origins Oakville Pharmacy consistently provide our family with the very best service, knowledge, reliability and care. Highly recommend!
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January 2024 by Peter Fanous
I am so grateful to Miranda and her team at Origins Oakville Pharmacy for the care and special attention put into us as patients. Always going the extra mile to ensure we are given the best service and the right medication.. always respectful and gracious, my family and I feel safe and confident with Miranda as our health care pharmacist..
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January 2024 by Diana Sideris
Miranda and her team go over and above for their clients. Thank you for all your help!
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October 2023 by I Kh
**Pros: This pharmacy is very unique—I love the compounds they make and go for all my medicines here. They do a great job with the compounding! Thank you for existing as not many pharmacies like these exist. Joan is so so helpful!**Cons: I left 1 star out because it is so difficult to remove medications out of their blister packs; I can imagine how difficult it would be for the elderly or those with tremors. They don’t answer questions about the medications though so I still go to my family doctors pharmacy and ask them questions I have about specific medicines to which they answer thoroughly.—Thank you!
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August 2023 by esquire dental
I cannot speak highly enough about my experience with Origins Compounding. The level of customer service here is truly exceptional and sets a new standard for what a pharmacy should be.What truly sets Origins apart is their commitment to innovation and novel treatments. I have used a number of their compounds for in-office use on patients that has improved the care we give our own patients. They have a team of knowledgeable and skilled pharmacists who take the time to thoroughly understand your needs and provide personalized solutions. I was amazed by the range of unique and specialized treatments they offer, tailored to individual requirements.In addition to their expertise, the pharmacy's attention to detail is truly commendable. The packaging of my medication was impeccable, and they even went the extra mile to provide clear instructions on usage. I appreciate the effort they put into ensuring a seamless and safe experience for their customers.If you're looking for a pharmacy that goes above and beyond, offers innovative treatments, and treats you like family, Origins is the place to go. I am beyond grateful for their exceptional service and would recommend them to anyone seeking top-notch pharmaceutical care. Thank you, Origins!
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August 2023 by Luke Luke
I have had multiple interactions with Origins Pharmacy and they have compounded pain relieving creams for me as a high level athlete which has tremendously reduced my pain. In addition to the well produced creams, their customer service is fantastic. They walk me through all the necessary information and more including the optimal times to apply the cream and the proper amount to use. Their staff is clearly very well educated and are extremely kind and accommodating as well. Would highly recommend coming here for any pain issues as they make personalized compounds very well.
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March 2023 by Mikaela M.
Spoke to a lady on the phone today who was incredibly rude. She was very upset that I was not happy with the referring doctor, and became extremely defensive of him. I had questions about a prescription that she did not seem to know how to answer. At one point she tells me that she's not a doctor and I should ask my doctor these questions, so when I say that I will call my doctor she suddenly changes her tone and tells me I NEED the prescription. Was very strange.
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January 2023 by Kiera Belanger
I could have been told that shipping was free.I could have been told there were two origin pharmacies located in the same complex.I could have been told e-transfer was available because I don’t have a credit card.None of that happened.I received excuses after driving an hour to pick up a necessary prescription, of ‘I’m just here filling in’ and ‘there’s a new person working over there’ because no one had thought to bring over a filled prescription, or give me the amount owing, or offer delivery, or an e-transfer.Really disappointed in the service received, in all aspects.
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January 2023 by Sorin B
Careful... they charge $2+tax for a regular cloth face mask... which is mandatory in the building.Over 300% markup... usualy it's a sales strategy of taking advantage of people in bad situations.
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December 2022 by Liz Szczygielski
I have never had a pharmacist make a phone call to check in to see how a patient is doing after having surgery. I am so grateful to the pharmacist that called me and gave me such helpful information; I can't thank-you enough.
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October 2022 by J. La
They were rude and refused to help provide information on a medicine. I suggest going elsewhere.
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August 2022 by joyce furlane
I was happy at first with my compounding prescriptions. the problem is the delivery. They promise to come on a certain day and time, but several times no one showed up. I ordered 4 days in advance and then called left 2 messages and no return call or even delivery the next day after they forgot. I was depending on my prescriptions and the pharmacy is quite far from where I live. why do you offer delivery and just not show up without a phone call. not impressed anymore
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April 2022 by Bella Sam
**Pros: This pharmacy is very unique—I love the compounds they make and go for all my medicines here. They do a great job with the compounding! Thank you for existing as not many pharmacies like these exist.**Cons: I left 2 stars out because it is so difficult to remove medications out of their blister packs; I can imagine how difficult it would be for the elderly or those with tremors. Another star out because one of the receptionist talked extremely rudely and unprofessionally when I had asked her a question about this specific medication (side effects, dosage, scheduling). I never got her name because I got so nervous while talking to her on the phone; she quickly hung up before I could even say bye. They’re great at what they do but you don’t get all yours questions answered. Therefore, I go to my family doctors pharmacy and ask them questions I have about specific medicines to which they answer thoroughly.—Thank you!
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March 2022 by A Sayeed
PHOTOSHere are the reviews you've posted publicly. You'll need the Google Maps app to edit or delete your reviews.Learn more7 reviews · 2 ratingsOrigins Pharmacy & Home Health Care Centre3001 Hospital Gate #7, Oakville, ON L6M 0L8I had dropped the saline solution I needed for my treatment...called 2 dozen pharmacies, and not a single one was able to help. All were extremely dismissive.Then, I called Origins Pharmacy, located inside Oakville Trafalgar Hospital. Puja and Bev are the kindest, most caring, and wonderful pharmacists I have ever met. They were helpful, calmed down my anxiety, and walked me through everything with such compassion and genuine concern during a very stressful time. I can't thank them enough. I will definitely be going back to the pharmacy in the future. If I could give them 10 stars, I would. Thank you, Puja and Bev!!!!