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January 2024 by H W
I came in today and the blonde girl working was SO helpful, she was kind, smiling the whole time and genuine. She was the best worker I’ve seen so far working at this location. I had tons of questions but never once did she make me feel like I wasn’t the priority. Amazing job!
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January 2024 by Saffron Queen
The staff is absolutely amazing, always friendly and always helpful. Sometimes, they even have their four-legged friends looking out the door and greeting folks coming in - I find it so adorable.
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November 2023 by K H M
Love this place for the dog wash. Staff can seem a little off sometimes. As in no personality whatsoever and when you ask a direct question like “is the dog wash station available for use?” You just get a blank stare. Even the one girl with my dog she didn’t seem to care about him even though they are a pet shop. Maybe she had a off day. Been there before and got the same vibe.
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October 2023 by Evee Evolution
This location is my favourite one to go to. I will go out of my way to make sure I go to this location b because maddy always goes above and beyond for her customers. Shes knowledgeable and super friendly and has a real love for animals. She always recommends the best products!!
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June 2023 by Sarah Smith
Horrible walked out in tears !!!The Beta fish section thrown in back of store was disgusting and abuse to those poor fish.Not swimming not that they could in small cups. Filled with urine burning there fins.Poo for days and the response they are due a water change!!!!
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May 2023 by Rebecca Esterhuizen
We had a similar experience to another fellow reviewer and it’s something this store needs to address or better communicate. Nowhere online or in the store does it state that the “self service” dog wash is by appointment only. We turned up today and asked one of the employees how we pay, she kindly said “you can pay before or after the wash it’s up to you” so we proceeded to the dog wash self service area where we waited for 2 customers to finish. They finished and we walked in and started washing our dogs. I noticed that there were no towels so I walked up to the front desk to ask for a towel and that’s when the lady (different from the first one) proceeded to tell me it was by appointment only, it came across quite rude and abrupt. I told her I wasn’t aware of this as it’s not stated anywhere that this is the policy. She replied with “well it is”. She gave me some towels so we could finish off washing and drying our dogs which we were grateful for. Pet Valu - I’d recommend you clearly state these policies to ensure new customers are aware of this, we aren’t against booking, we purely just weren’t aware and to be honest tarnished our want to come back to that store. I called another Pet Valu asking what their policy was and had a different reception, I was told that during the week you can walk in but on weekends they “preferred” bookings… however didn’t state it was necessary. It takes a small change to your signs in the store to advise your customers appointments are required, this would avoid the unfortunate experiences that your customers have had what looks to be a few times.
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May 2023 by Andrew Ferguson
Not as big as PetSmart or Ren's but they have stuff they don't carry and I think the prices are a bit better (slightly). This location has two cat mascots. Between price and selection, Ren's is probably the best of the three.
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March 2023 by Yahya Emery
Staff here are unhelpful and discourteous. Came to use the pet wash station and wasn’t allowed because it was “reserved”. I was told reservations are held for 10 minutes so I waited patiently, and still was not allowed to use it even though no one showed up. Called a different location and was invited in with no huss or fuss. Will definitely not be returning here.
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January 2023 by Justin
Staff are always friendly! Booking self server shower for my dog is always easy.
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September 2022 by Sri
Nice place for dog wash.
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August 2022 by Madeline Myshrall
Arrived an hour before close and was told that self serve dog wash stations are by appointment only. This isn't mentioned anywhere on the website so it was dissapointing as I would have gone to another location that allows walk ins.
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August 2022 by Ulla Cabral
Good, didn't have a lot of cans I like but lots of choices, but not cheap
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June 2022 by Joyful Dog Services
It's okay! Dorval and N.Service location is my preferred go-to. They are newly renovated but also tend to have a much larger selection of items, this location rarely carries the leashes, collars, or training tools I come in for. If they do have them, they do not have the right sizes, and when I ask if they are getting them in I am told something different every visit. 6 weeks later the stock is still the same. Usually end up going to Burlington location for the training tools and correct sizes.
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May 2022 by Liene Daley
Awesome customer service. Honest advice about which items your pet actually needs. So understanding if you ever have an issue with anything.
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March 2022 by R Shahi
The best store EVER! My pup pretty much drags me here and is so excited to come every time. The staff is incredible. They are so knowledgeable, kind and helpful. And they have the best recommendations. All the employees genuinely love animals and interact with my pup with such care and affection. We love this pet valu ❤