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January 2024 by Emma G
Unfortunate that they don't carry Acana brand pet food. Very quick and helpful service otherwise!
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December 2023 by Greg Barr
Good stock however better management required for sale advertising signs on shelves actually ringing up at the register. Always disappointing when we have to ensure that what is advertised is what we are paying for. Hard to find competent managers and operators these days. Poor cashier spend the day apologizing for what I assume is something that was never in their control to begin with. That can be frustrating. Hopefully the manager can rectify this and the staff will feel better support in their own roles.
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December 2023 by Julian Richards
Fish section is terrible! Ignorant staff, and limited overpriced selection. I went into the store to see if there were any Boxing Day sales. If there were, they were very discreet with the advertising. Staff treat you like you're a ghost. They don't acknowledge you at all. They have zero product knowledge, and would prefer to give you a hard time than offer assistance. I'd sooner shop at Amazon, or Kijiji. Don't waste your time shopping at Petsmart Oakville Place.
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December 2023 by Heather Travis
Livid with the professionalism of the groomers is an understatement. My second last visit I saw Jess kick my dog to move him to where she wanted him to do and this most recent visit I believe I was dealing with a Claire and the way she was handling my dog was disgusting. It was clear she didn’t want to be there and doesnt know how to take care of an animal I will never be coming back and if you are taking your dog here do not let those two deal with your dog. I will no longer hold an account with pet smart because of this.
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December 2023 by Claire
Since winter is coming and my bichon puppy likes to sniff, I find this store a good place to have my puppy explore while staying away from coldness.
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December 2023 by Judi Harwood
The staff is very friendly and approachable. I recently adopted a male tuxedo cat named Cooper by his previous parents. I've renamed him Jack . Jack was called Pepper...but he didn't seem to like the name. Jack responds to his new name. Jack is adjusting to life with me. Lol
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December 2023 by Steph Forrester
Absolutely fantastic location! Staff is always friendly, knowledgeable, and kind.They know their policies inside and out, and are always welcoming to help a hand.
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October 2023 by Chris
Kind of small and hard to find. I’m not sure if there’s an entrance from outside the mall.
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August 2023 by Ashley Tovey
Even though they're short staffed and not taking walk-ins right now, they were able to squeeze us in. I greatly appreciate it! Excellent customer service, and always a job well done. Thank you so much!
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August 2023 by Kareem Khoury
Staff is very very nice to everyone and answers all my questions they’re products are always on sale and there return policy is very good.
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August 2023 by Nathan Jacob
I love going into pet stores to look for toys and new types of fiods for my cat but this store in particular is one of my favorites. They have so much selection and they have great customer service!
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August 2023 by Danielle Olscamp-Fedrigo
My pooch Zeuss always lives to visit PetSmart and be greeted with a smile.
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July 2023 by Louay Alisawi
Nice clean place, very respectful team, I couldn't find what I need so 4 stars
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July 2023 by Sara Javed
My kitten all stuff I buy here. Good people responsible staff
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June 2023 by Rebecca Verlinden
Friendly staff, loved that I brought my dog. I found what I needed right away thanks to clear labels on the aisles. I liked it.
