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November 2023 by Jagnoor Bhatia
5 stars for the blonde girl working there who knows how to talk to customers and actually value their time (promote her) ,rating goes down because of the ASIAN LADY working there who was really really rude and had zero customer service skills! She just didn't want to work and didn't even go through the clothing bags properly ( sack her if possible)
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November 2023 by Stefanie Markevich
Amazing store! Selling clothes was a really simple and quick process thanks to the staff :) they were super friendly and kind! There’s also a great selection of clothing to choose from in terms of the shopping part! Thank you!
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October 2023 by David Saveriano
Dropped off my full bag of clothes. Was offered money for two items. Get my bag returned to me basically empty. The group mixed my bag up with another person because that persons bag ripped so they dumped all my clothes into theirs, even though my bag wasn’t ripped. Now there is no way for me to verify if I have all of my belongings I entrusted into Plato’s closest. Please avoid incredibly unorganized. You should change your notepad system to something more efficient, you’ll have less human errors in your system. Also happier customers.
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October 2023 by Michelle Argentieri
This location is AMAZING. There is a whole row of Aritzia brands. The store is so clean and organized. It feels very light and breezy to shop here and the OPTIONS- wow. I’m impressed. You can get funky, causal, cute casual, fancy, business wear and more. Items are clearly selected well and they’re all in good shape, many items are brand new with tags on! So lovely meeting Dakota, Brea and Meghan. They were so helpful, kind and welcoming!I HIGHLY recommend you go to this store. ❤️
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October 2023 by Krissy G
The staff here are truly amazing. Friendly, willing to help you, always smiling and engaging. I'm impressed each time I go in. Prices are great, you can often find BN items, and brand names like Aritzia. Highly recommend.
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September 2023 by Omari H. Benoit
I’ve always heard about Plato’s closet but never checked it out until last week when I dropped in before work. I had some items never worn thought I’d carry them here. As I walked in I was greeted with a smile, she explained everything clearly and gave me an estimate on when I’d receive a call. All in all I was happy with the transaction, and how fast they called me back even to receive a couple $$$ on my unworn clothes was awesome!
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September 2023 by Taylor Moss
By far my favourite Plato’s location. Staff always greet me in a super friendly way, even remember my name. Really makes it an awesome experience . I shop here all the time and have amazing selection. I also sell my clothes often here and they give me a fair amount for my items ! Highly recommend stopping in !
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August 2023 by Ron T
Platos closet is one of the thrift stores that stocks branded clothes in great condition for those in their 20s and 30s. The store in Oakville was well stocked and maintained really well. The staff were friendly and super efficient. It was a great experience and I picked up a branded pink pin-striped shirt for $10 in great condition that would retail for at least $45. If you are serious about reducing waste and helping the planet while also helping your wallet, you must visit.
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August 2023 by Aarti Panchal
I have never shopped here, but I always come in to drop off my clothes and they provide the best rates compared to other locations in the GTA. They are fairly quick as well. I only had to wait 15 minutes when I came on a weekday afternoon to receive my sum ($) for the clothes dropped off.TIP: make sure your clothes are folded nicely and look clean for the best rates.
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August 2023 by Shawna F
First time donating here. The girls are rude. She told me they will call me once they are completed looking at my clothes. Tons of LULUlemon, artiza, free people, Levi’s and wrangler.They called me 2 mins after I left the store I was only just pulling out of the parking lot to tell me that they are done. I said I just dropped them off are you sure you even looked at them. She said again “we are done” in an incredibly rude manor.I walk in to collect my clothes. She says to me “they are very outdated.Nothing is outdated it’s all lightly worn there’s body suits / denim shorts it’s the dead of summer / dresses. A lot of basics. They did not even look at these things. To not accept one thing is beyond me.I used to shop here all the time - I will not be continuing keeping this company in business.
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June 2023 by Austyn Lewis
Took over two hours to sell items. We finally were tired of waiting in the car- went in and they said they forgot to send out the text and that they had been done for at least 30 minutes. No apology. Obviously, don’t care for other peoples time. The employees were all sitting on their phones- and were rude off the bat. Avoid this place to sell. They don’t have regard for customer service.
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June 2023 by Yadge Lukasz
Great Plato's location. The store is very organized, the clothes are in excellent condition and a lot of name brands. The staff are friendly. Overall, a good shopping experience. Everytime I have brought clothes in, they always buy some items too.
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June 2023 by Vanessa
I was really disappointed about the kind of treatment I received today after dropping off my items at Platos. I am a loyal customer who frequently supports the store. When I came into the store, the girl at the buy counter (wearing a blue heart and silver Tiffany necklace) was very rude, at first didn't say hello, instead said "highlighted areas, and then "Are you gonna just come back when they're ready?" didn't even look at me. No problem - not really the kind of impression I expected as it wasn't even busy. Other staff I have dealt with at least said hello and always mention if you would like a phone call when your stuff is ready, she did not. I brushed it off and said "yes, I will be back" and left my items to be sorted through. I returned to the store. When I walk into the door to pick up my items is when I was shocked at how the same employee ran so quickly to hand me my stuff back at the front door before I could even walk to the cash register. Instead of hello she proceeds to only say loudly so the whole store could hear: "Were passing, We're just really picky" and "since your used items are".. in a quite defensive and rude tone before I could respond to say "some were brand n--", (new) as I did bring brand new items that were brand names anyway.-. She cuts me off again, in an aggressive tone and continued to mention: "like I said we're picky." I understood the first time. No worries on not taking items as I have been to the store many times to sell. However, is this how you treat people?? I heard many other customers in Oakville express how the environment of employees in the store are on a "power trip" but I chose to think it wasn't true. It is in this instance. It seemed like this specific employee was not conscious of how you talk to people with decency in customer service or simply doesn't care at all about kindness. Writing this review incase a young individual try to sell their items and gets treated poorly in the store, - not to worry about it as the employee(s) are clearly miserable and take it out on you. I will not be returning to this location.
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June 2023 by Maria R
If you plan on selling clothes here do NOT even bother wasting your time by coming here. You won't get anything reasonable back its much better to try selling on depop or giving away your clothes to donation. They will give you $4 - $10 max for your brand named items.
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June 2023 by Cat
Heard Plato's closet was buying gently use clothes and brought down two large Garbage size bags of summer dresses, shoes. Most of them were very nice and good condition brands, extremely disappointed that we came so far and they had me wait for over a hour just to tell me they are not taking anything at all. Heard they take in really cheap and i rather donate my items then having to sell to them at such a low price. Will not be coming back again. You will probably get better chances at style encore.
