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February 2024 by sohil farahi
Parul ABM & Mumtaz indawala really helped me a lot. They were really nice and well spoken. I have been struggling with my issue for the entire week and they have solved very quickly. I am very impressed the way handled the situation.Thank you
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February 2024 by Indu Agam
Customer service is non-.existant at this branch. I have been living in this area for 35 years.and this bank "s lack of customer care has hit an all time lovI needed the bank to issue a " gift letter" which is a standard letter that the bank can issue. I have had this done in this the past . The acting manager told me "the bank never does this"She did not offer to even find out. Our mortgage broker who previously worked foe RBC even tried to talk to Her on the phone.These are the folks we are trusting with our hard earned money. They have zero respect for the customer. Unfortunately a zero star is not an available choice
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February 2024 by Romana Renaud
The rudest and the most unprofessional branch I have ever been to I have been with a Royal bank for many years investment and such but the women at this branch older- short gray hair glasses so rude incredible that they have no customer service knowledge
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February 2024 by E Lala
The employees here think Covid-19 practices means being rude to their clients. I have been sent away a few days ago because they said I can’t do a transaction in the branch. I called the bank for the second time to make sure that’s not true and that I can only do the transaction in the bank. The woman at the door tried to send me away again barely asking me why I was there. So it took two visits and two phones calls just to do a 2 min transaction that had to happen in the bank. The women were also rude about me walking in the door and leaving. Wouldn’t let me press handicap button instead I had to use my elbow to press on the door to open it. Don’t know why because the amount of contact is the same. Told to press on the middle door. There is only one entrance with a double door. Where is the middle when there’s two doors? Doesn’t make sense. I didn’t like coming here before the pandemic and now I hate the location even moreCan this place open more tellers when it’s busy? There’s a line going across the bank so many people and one teller open. It’s crazy.
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January 2024 by Amr Medhat
Long story short, first lady (teller) on the right disrespects clients. It wasn't just me, I saw how she deals with other clients ahead of me ... AVOID AVOID AVOID!
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December 2023 by Tayyaba Khan
zero stars. My husband and I walked in to ask if RBC has any accounts for new comers to Canada. There was a lady, who turned us away at at the door, saying they do not have anything for newcomers. Upon visiting another RBC branch in another city, we were informed that there is in fact offerings for new comers and the other branch was shocked to hear we were turned away. Every time I have walked into this branch, it has been a poor experience. I'm honestly sad at how we are treated when we visit. Most of the employees at this bank are incredibly pretentious and I, along with all my family and friends in the area avoid this branch. To the bank manager: please invest in training all of the employees in unconscious bias, and perhaps a refresher in RBC line of products and offerings. Please do better.
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October 2023 by ok
Helped me with all my problems. They sat me down, calmed me down, assured everything was okay as I was very stressed. All staff were extremely kind and considerate.
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October 2023 by Brandon
The lady i dealt with seemed annoyed that i was even asking for help. I opened up an account almost 2 months ago and still I haven’t received a debit card. My temporary card expired and i was given another temporary card and told i have to come to the branch a 3rd time just to activate it. Im with 4 different banks and RBC has by far the worst customer service and would not recommend it at all. Try any other bank
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October 2023 by Jun Li
I was there at 7pm on a Thursday.There were 4 customers in the line and another 1 with one cashier. Another cashier was doing something, without customers. A manager doing something, without customers.I waited 5 minutes. Every customer remains where they are.10 minutes. Every customer remains where they are. I can see cashiers and manager are doing something and talking occasionally, except helping customers.15 minutes. Every customer remains where they are.I left. Will never come back again.
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October 2023 by Trinity D.
I was appalled at the incredibly poor customer service at this RBC. I went there as a first time customer to get assistance opening a direct investing account. Yes, I am aware this can and should be done online. However, the online portal refused to continue with my application for no apparent errors in the application itself. After trying to open DI account earlier in the week, having the portal not even open for me, I spent countless hours calling the DI help line and IT to no avail, they told me to go in person to the branch. The Account Manager and customer service agent at the front practically scoffed when I asked them what I should do, but since the only way to open the account online was not working I had nowhere else to go. The Account Manager mansplained what his role was at the branch and neither him nor the front desk associate offered any type of assistance or even suggested that they could escalate this internally, as it is, after all, an RBC issue. I left feeling ridiculed and embarrassed that I even thought of asking them for help.
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October 2023 by Vaishali Patel
Terrible service. Employee has no knowledge and manners. The branch manager does not understand basic procedures and how to handle customers. Whenever i go there is huge line up and employee are all irritated and rude, rushing customers to exit door. This branch needs staff change.
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October 2023 by Cecille Cansino
Nadia and Lorraine did everything to resolve my issue. Thank you ladies, so glad to have met you. Great job!
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September 2023 by Wendy Wang
My question was not answered, basically I was told to call customer service, aren’t they supposed to be customer service? Very low work efficiency. Lined up for a long while and the line did not move at all. Only two customer representatives are working and they seem to be not familiar with their work and always have to go to their manager back and forth. All customers are tired of waiting and disappointed.
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August 2023 by Piyush Mehta
Never expected such a rude behaviour from bank, I should have checked the reviews and then gone, the teller lady was so rude to me and talked in sarcasm, guys be professional! I’m closing my account.
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August 2023 by Tanya Patrawala
I never post reviews but I have to share my very negative experience I had with this branch yesterday. I patiently waited to be acknowledged while all the tellers seemed too busy to even make eye contact. When one of the older ladies finally did acknowledge me her answer to my simple foreign currency exchange question was hostile and rude. She did not ask any further questions and stared at me as if I should have known the answer to the inquiry I was making. In contrast, I went to another RBC location on Dundas right after this experience where the teller Adam was very kind, provided me with suggestions and ensured my transaction limits would not cause any problems. I am extremely dissatisfied and disappointed. All the tellers including the lady I dealt with didn’t seem to enjoy their jobs and showed it. I would advise a staff change. Believe the reviews and don’t come to this location until they hire tellers who have good customer service skills.
