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February 2024 by Throe
Walked in to this location to kill time while my son was getting a haircut next door and I’m not sure why but from the second I walked in staff were following me throughout the store. It’s a big store and there were 3 ladies on staff and every isle I went down there was one of them following me close behind and when I turn to their direction they walk away or pretend to rearrange the products. It was a very uncomfortable shopping experience being watched like that, staff need to stop racially profiling anyone who’s not white as being a criminal. If you love being a guard then may I suggest a career change, I’m sure you’ll be a great fit as a prison guard cause that’s how i was treated.
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September 2023 by Kelly Hawkins
Pharmacist is rude and unhelpful. They have made so many mistakes and take zero accountability. Head Office needs to get involved
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August 2023 by Sina Kashani
Impolite and unprofessional service at pharmacy. There is a young oriental pharmacy assistant who never fails to disappoint.
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August 2023 by Rocky Singh
The Assistant Manager(Gayatri) here is very helpful as always. She should be promoted to Manager. She always answers all the questions. RS
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May 2023 by STORMIN NORMAN
I left shoppers drug stores, the service I got was amazing compared to nothing as shoppers gave me. Personal care and attention to detail, Rexall provided, amazing. I'm a manager that knows service but caring is different. Thank you and the team there at this location.
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January 2023 by Essa P
I called and asked if they had Enfamil baby formula in stock, and she put two aside for me. Spectacular service will definitely be back!
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December 2022 by Amy Kress
Called to have a prescription transferred to this pharmacy 3 times in one week and they never got it transferred. When I brought this to their attention they were not bothered by it at all. Ran out of my medication because of them and they didn’t care… horrible customer service. Will never use this pharmacy again.
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December 2022 by Natalia Crihan
takes 5 hours to get prescribed medication.
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August 2022 by Heather LakeLock
Walking into this Rexall I had pretty high hopes considering this is Oakville and this is the place I chose to raise my two beautiful children. But after experiencing the horrible service from the old blonde woman working at the cash, I am seriously disgusted by her behaviour. Please find a new customer service representative. The male manager was lovely though! Keep him. Lol. Although this is really NOT a laughing matter the only positive outcome is chatting with the pharmacists which is pretty sad. Please hire new staff.
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January 2022 by Siddhartha Kalita
Absolutely awful RT PCR Covid 19 testing service. Not because of the test itself but because of the people involved. First person who took my wife’s sample messed up, and my wife had go in again. This is one day before our flight! The person who took the second sample LIED that they would expedite sending the sample. Just called lab the they said that never received the sample otherwise they would have sent us the result. And of course the person at the pharmacy counter was absolutely rude. So I guess the main qualities of this place are unprofessionalism, rudeness and incompetence.
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September 2021 by Krista Weiss
The pharmacist male & female who have worked at this location for years are excellent and so friendly. My parents go there regularly and I pick up their medications for them during the pandemic. They always no my parents medications and always help me out!! Thank you guys for everything!! ✌️✌️
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September 2021 by Roland Larento
Prices there are way too high! The same medicine on my prescrition cost almost twice less in the Shoppers Drugmart on Royal Windsor.Not nice guys!
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September 2021 by Madison Miranda
I’d avoid the store if your a person of colour, you will be racial profiled and followed around like your going to steal.
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September 2021 by Amanda Hippert
I really like Rexall as a store but this location specifically has the worst customer service. The two older women who are always at cash are miserable and very rude to customers. I think this each time I go in but today I witnessed them being SO rude to the man in front of me in line when cashing out and then myself afterwards. I am just appalled by this, those people should not work in customer service, let alone be cashiers where it’s the customers last interaction with someone from the company before leaving the store. I’ll make sure to get their names next time I’m in and reach out to a head office, I’ll take my business to Shoppers Drug Mart in the mean time. Hoping management sees this.
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August 2021 by Karina H.
The pharmacists and two senior ladies are courteous, friendly and helpful. However, all of the rest are vacant, impatient and clearly untrained in the service industry. I have never had such poor service in a shop before. Twice I have asked where to find a certain product, a swimming cap and paper for our printer. Both times I was looked at and spoken to like I had asked a ridiculous question. The younger girl, disinterested, asked the older woman if they sold swimming caps to which she replied, "No we don't sell that here." Luckily, another older lady came along and took me right to them - a whole section of swimming gear!! Today, I phoned about the printer paper. "Printer paper??" she says. "Yes," I say. I could hear her laughing!! Sure enough they have it stock.
