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October 2023 by Sheila T.
I'd arranged by phone to bring clothing to this consignment store. I'd shopped there years ago, and we are downsizing. It's the first time I'd thought to take anything over there. On the phone, I was told to bring up to 15 items: "the best clothes you have for consignment." Now, I have some beautiful, expensive items that I'd worn just a few times before becoming seriously ill. I'd had 4 surgeries and many meds, which made me gain 2 sizes, and which I cannot seem to lose. So, I thought these clothes would be great for other women who are size 4 to 6 - designer pants, jackets, a dress and sweaters. When I arrived today, they barely said hello. Instead, two staff began pulling clothes out of the bag and talking about them without including me in the conversation. One walked off, and the other put some clothes aside, saying "we don't take office wear, and we don't take party clothes." (These pieces could variously be worn to a restaurant, a party, a corporate event, a premier, etc.) I pointed out that the pants she was actually holding were not office wear, but rather, with the detail down each side, were more for social outings. She said again that they don't take office or party wear. I suggested they tell people on the phone what they do accept, because I wasn't informed about what they don't look for. I said it would be better for people to know, and that I had other things I could have brought instead, if I'd known. She shrugged and said "Well, that's the way it is. Too bad." which I thought was incredibly impolite. If she'd said she was sorry, and that she wished I'd been informed on the phone, then all would have been fine with me. But she didn't, and so again I said I thought they needed to think about the fact that people need to have details of what kind of items they want. This woman shrugged again and smirked, and began stuffing all my things back in to my bag, saying "Just forget it, I'm not looking at anything." Now, I believe I had a right to suggest they let people know before they drag stuff all the way over there - I'd ironed everything and carefully folded it all, and this store wasted my time. They have no consideration for the people that bring things in. I will never go there again, but I feel I should warn folks about this place. They treat you like you're part of a conveyor belt, not like a fellow human being all all.
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August 2023 by Sharon Jackson
way too exp purses up to a thous or more and if u dont look rich u wont get approached
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November 2022 by Adele D'Arcy
Have found treasure here. Schultz Bakelite and European designer samples at decent prices.
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November 2022 by NYTFHS Oh Yeah
Friendly staff and some good deals...worth checking out...
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November 2021 by Marian Morrison
Excellent quality clothing, lots with original tags. Staff is friendly. I rarely leave empty-handed
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November 2021 by LSYC CRUISES
High quality clothing, great selection and helpful staff
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November 2021 by Natasha Hartono
I found an incredible bag in pristine condition at such a great price here! Before making this purchase, I've been to the store many times before and they have such a great selection and range of different items and at different prices. Thank you also for enforcing safety measures at the store during COVID, your customers appreciate it. If you're in downtown Oakville, Second Chance is always worth checking out!
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November 2021 by Bozena nikolski
Well, as much as I love to visit and shop the second hand stores I have to be honest about my recent experience with this place .The prices are really high, not really good sign for today's world. You don't have a lot to choose from and being an owner of place like that, be prepared to different clientele. Not only I felt like I was more than welcome to come in and browse through the items but like I did not belong in this kind of placeA little disappointed ?.
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November 2020 by Helena Reid
Great staff! Clothing is nice. Price is reasonable
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November 2020 by Judy Illick
Don't waste your time in this shop...rude condescending staff. Inconsistent pricing.Won't return.
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November 2020 by Cynthia Chester
A lovely shopping experience located in downtown Oakville, designer clothing on trend at affordable prices. Staff are friendly and helpful to assist you should you need help in finding something special. Love that they follow the health and safety protocols set out by public health for COVID-19 safety. Always look forward to stopping in to the store to find that special something or just to say hello. Thanks Second Chance for a great store.
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November 2020 by stella clark
I was disgusted with the greeting I received at your store Friday September 18th. I was asked to replace the mingle mask I was wearing by an employee who was outside. Before entering I replaced the mask requested. However as I entered the store the mask needed to be adjusted and as I was fixing it I was verbally abused by one of your employees who was extremely rude and condescending. She was giving us a lecture on by-laws. Interestingly we were in several stores and a restaurant in Oakville and were greeted cordially with no discrimination and the masks were considered suitable. I was with a friend who was equally offended and embarrassed and we both left immediately. I have been a fairly regular client and drive from Niagara on the Lake to your store. I have a collection of high end designer handbags (LV, Chanel, Dior etc) the purpose of my visit was to discuss consigning them with you. I am afraid I will take my business to Toronto.
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November 2020 by anne grancaric
I shop at Second Chance as often as I can. The women at the shop are helpful, caring and genuinely honest. I am truly happy that they have opened their boutique and are providing great service to the community of Oakville.I am so thankful that they are taking the initiative to protect themselves as well as their customers in regards to COVID-19. Kudos to you ladies!!!
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November 2020 by Janny S
This is my favourite high-end designer consignment store in the GTA. The staff and owner are wonderful and knowledgeable. I scored so many designer pieces from Second Chance at an incredible price. A true gem not to be missed!!
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November 2020 by BoBo Bonzai
Great consignment shop in Oakville! Run by a family (i'm presuming) and they are very warm and welcoming. Found an amazing amber pendant at their store and couldn't be more thrilled about it! Definitely recommend checking out if you're in the area.
