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October 2023 by Sasha Stiles
Not that busy and quite clean! The workers are very helpful and all of the items are always in stock.
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September 2023 by Natasha Sukara
I’ve always visited this location because it’s close to my home, products in stock but not the nicest team members. 1 minute past closing and I’m getting shuffled out the door with attitude when I was just looking at one item! Treat clients with respect when they come in and spend $$$ hundreds of dollars to your store. Let’s teach employees it’s not minimum wage, minimum effort.
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September 2023 by Karen Jazz
Found a cruelty-free mineral makeup with a lady's help. Had to wait a while to find someone free to help, but that's ok.
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September 2023 by Haidy Metwally
Sephora is amazing with so many options for hair and skin care with makeup as well. They also send me an amazing birthday gift ?
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July 2023 by SAGAR R
Customers should wait for their questions to be answered. We need to wait for a long time for a store associate to attend us
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July 2023 by Tamika Dorrington
Not the best location. Plenty of staff wandering around but it’s rare that they offer any assistance. Product selection is severely limited, you’re better off looking online
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June 2023 by Nashwa Brooks
I had a great experience here yesterday. I was lucky enough to meet Emily who was not only friendly and helpful, but knowledgeable as well. She had some great product suggestions for my skin and trouble areas. Thx Emily, I love all t products u suggested!
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June 2023 by Erin Byrne
Friendly staff that helped me find what I was looking for, as there were so many options!
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May 2023 by L Miller (BBGRANMA5)
Had a wonderful rep to help me with Foundation powder rep did an exceptional match
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May 2023 by B
It really doesn’t feel nice to be followed by employees. I’ve never stolen in my life yet the staff here always like to make me feel like a thief.
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May 2023 by Beatrice
It really doesn’t feel nice to be followed by employees. I’ve never stolen in my life yet the staff here always like to make me feel like a thief.
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April 2023 by Tiffany Morrissey
I went to Sephora today cause I wanted to get some Fenty makeup cause my birthday was right around the corner, no one greeted me r asked if I needed any help finding anything all they were doing was having conversations with each other and the ones that weren't, were watching me to see if I was going to steal anything. All in the back of my head was I'm just here to support Riri, I'm just here to support Riri ? it took me a while to find which colour match my skin tone but I got it and just left.Oh, the cashier was nice to me!?
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April 2023 by shazra furqan
Great service all the time. The employees are super friendly and ensure that your shopping experience with them is really good and memorable
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April 2023 by Sarah Tsimenidis
I went to the Sephora in Oakville mall today to find a foundation. They did not have my shade match in store so I ordered it online through a Sephora worker at cash. When reviewing my order an hour later, I noticed that the cashier ordered the wrong shade. I happened to still be in the mall so I went back to ask them to cancel and re-order the correct shade. I explained my situation to the cashier who advised that I would have to try cancelling the order using their Sephora app but there was no option available to do this. Instead of offering to resolve their error, I was told to call Sephora customer service line myself and cancel the order. Customer service said they could not cancel the order because it was already in process. I would have to return the item once it arrived, even though I told them that it was their staff’s error.I will not be returning to this store even though it's closer to my house and will go to the Bay and Bloor location as I've experienced great customer service with them.Please train your staff to be careful when ordering an item online and better support customers to resolve their issues. Terrible customer service and does not look good on this company.
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April 2023 by Jo Marks
Had my eyebrows done there. Amazing service. Girl was so super friendly and happy.
