-
November 2023 by P S
ZERO Stars, I wish if I could have that option.I booked my appointment on Sunday Nov 5, 2023 for today Nov 8, 2023. It was a white old lady who booked my appointment. When I asked her while booking the price of the haircut with wash and blowdry for my long hair and I showed her my hair. She went with their pricesheet all the way in the back discussed with someone and told me that it will be $44.75+tax and then I booked my appt.Today when I arrived for my appt, Cindy with who my appt was booked tells me that my appt is at 1pm. Fortunately the old lady who booked my appt was also there, I told her that my appt is for 11 and she was okay to take me. I wanted to ensure the price so I asked Cindy before we start haircut the price because I saw so maby review conflicts regarding prices. Now, Cindy tells me it is $49.75+taxes. I was so annoyed and could not believe that how the reviews are so on point.I told Cindy that old women has booked my appt and told me price $49.75+taxes. They started giving excuses now, the price has changed since Oct 2023 and my hair are long.Excuse me, I booked appt on Nov 3, so nothing to do with price increase because I confirmed the price before booking appt. Secondly, were you blind when I showed you my hair length while booking appt and you still said yes price for my hair length would be 44.75+tax for hair cut, wash and blow dry.They were not ready to honor me the price they told me when booking. This is utterly unprofessional and that old lady had no courage to talk to me, she was not answering me on my concern. They wasted my time because I could have booked my appt somewhere else.To Owner - please get rid of your staff, they are very lazy and not willing to work. I guess they are trying this tricks with customers so that customer will not take service and go and ultimately these ladies will do nothing the whole day. Your staff needs training. Make sure, everybody is on same page. They are not compassionate about their job.People, worst place ever. Save you time and go somewhere else. This is not worth it. All lazy, sick oldies.
-
September 2023 by Soniya S
I had a wash and blowdry with Najwa last weekend. She was friendly and professional, and the salon was clean. I was happy with the result and I will come back again.Service: Blowouts
-
September 2023 by Alicia reis
Very nice staff. Took me on time and did a great job curling my hair for a wedding today!Service: Hairstyling
-
August 2023 by Tay H
The hairdresser at Supercuts butchered my hair. She told me to put my hands inside the cape then chopped my hair off.Worst hair cut ever. Very bad customer service experience. Very bad quality. She should not be in this position of trust. I had long thick wavy to waist one length hair until I went to Supercuts on Hays Blvd. I showed up to Supercuts hoping for a nice experience. I asked the hairstylist for a two long layer hair and now It’s barely below my shoulders. Everyone knows how long my hair was. The hairdresser was cruel, bossy and unprofessional. I asked her to blow dry and style my hair and she refused . I wish she told me her limitations and that she would not be able to complete her styling duties prior to touching my hair. I asked about hair colouring options at Supercuts and she refused to discuss it. The hairdresser nagged and complained during the entire process and made it very uncomfortable and stressful for me. She did not want to comb my hair. As soon as I sat in the chair she pretty much chopped it . She did it pretty much immediately without warning. I was shocked and froze. One of the worst experiences I’ve ever had. I’m writing this review to inform you of my experience at Supercuts. The hairdresser who rushed at me to chop my hair felt she could do as she pleases. I will have to go to a professional to have this fixed. I will never go to Supercuts again.
-
July 2023 by mito
Just had the worst haircut in my life!I should’ve seen the reviews before I go.
-
June 2023 by Theresa B
Wonderful staff. I love my new cut. Butterfly cut with Najwa. Will be definitely be backService: Hairstyling
-
June 2023 by Matteo Turrà
Worst haircut ever.I'm even ashamed to go to the office
-
May 2023 by Paige Macdonald
Super friendly and helpful staff. Would recommend this place 100% A++
-
April 2023 by Emily Edge
The lady we had we extremely nice and she didn't do a bad job; I kept my child calm and got the cape on her. But the cut was for my 2 1/2 year old and it was like $25 dollars; no wash or anything, just cutting her hair. For a few snips of the scissors this price does not seem reasonable.Service: Hairstyling
-
March 2023 by Abhishek Somani
Did not maintain appointment. There was only one person there who started working on someone who had just walked in before me without an appointment. When I asked how long I will have to wait, they said they dont know. When I asked if it would be more than 10 mins, they said it could be.Why have appointments if you are not going to honour them, and let walk ins take precedence?EDIT: Sorry I don't know how to reply to the reply posted by the owner below. So updating that here:Hi Mac thank you for your reply, much appreciated. I understand you and everybody is doing their best and trying to provide the best service, thank you for that.I walked in at 9:38 for a 9:40 appointment. The hairdresser started on the lady who walked in before me after talking to me and asking me to wait. That was fine, I didn't say anything at all and sat down to wait. Meanwhile, the lady customer asked if I had an appointment, to which the hairdresser said yes. The nice lady then said maybe the hairdresser should finish my thing first because she had just walked in without an appointment, to which the hairdresser said no thats fine, someone else will be there shortly to service me.I waited for 5 mins and asked how long the wait could be, to which the hairdresser said she didn't know, could be longer than another 10 mins.So my gripe is, if they knew there was someone coming in at 9:40, why not wait till 9:40 to see if they turn up, and then maybe give away the slot to a walk in?
-
December 2022 by Karan Chahal
I liked my haircut and Basma did amazing haircut and I highly recommend go to this place
-
November 2022 by Anil Kumar Nukathoti
Basma did a excellent job. I really like my hair style.Its very professionally done according to my requirementsService: Hairstyling
-
November 2022 by Melo Coton
Besta made a very efficient and great haircut, but now my cat doesn’t recognize me.Service: Hairstyling
-
November 2022 by Kal Owainat
First time here cause my usual barbershop was closed that day. I walk and one of the ladies cut my hair short as I asked. Next day I look closely at home and see that she missed an area. I walk in complaining to another lady which she fixed immediately.My problem here is no one offered anything for their mistake and my inconvenience. I learned my lesson not to go to haircut chains, not to mention I’m paying more here.
-
November 2022 by Erin McCombe
Basima never disappoints. I always leave happy. She also works with you to figure out what looks good on you.
