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February 2024 by Just Jeff
My Previous 1 star rating disappeared so re-enetring it!!I have been dealing with TD/Canada Trust for 40+ years and I generally like TD, but this branch has by far the worst customer service I have ever experienced. Also, Marium (Personal Banker) is in way over her head and is in desperate need of mentoring and training to understand what her job entails and how to treat customers.
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November 2023 by Nabeeya Nasar
I come here with my mom all the time we always have had good customer service I went here to make myself a bank account with my mom the guy that helped me was super sweet and respectful his name was Adrian,Adrian helped me a lot with making a bank account he was super kindhearted recommend this bank everyone here is super nice !
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November 2023 by Abdalla kaboash
Super Helpful & quite Fast ServiceI did open account over here ?
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October 2023 by Mimi Toronto
I went in to do a withdrawal at the atm inside the branch today Oct 16th at 1424 upper middle in Oakville. The machine says withdrawal was done and gave me paper receipt but no cash. I went to the teller and he said to me that the machine has been giving them trouble for a while so why not get a new machine. The branch manger : Sandra Palermo said I have to wait 5 business days for the investigation prior to getting any money. They have cameras and they can call whoever services or is the 3rd party provider.. 5 business days is completely unacceptable. Very terrible customer service. No alternatives offered. Just incredible that they lacked the talent to offer any solutions except to say they will log in the paperwork for investigations and I have to wait 5 business days.
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October 2023 by Reza Yaghini
This bank, and especially this branch is awful. I warn all people, especially professionals whose time is valuable, don't get even close to this bank, and STOP DEALING WITH TD.My experience is UNBELIVABLE, people in this bank tortured us for weeks, and wasted our time and money every single days, and eventually we cancelled everything, before we go crazy.Just DONT DEAL WITH TD.
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October 2023 by Saima Zulqarnain
I had an exceptional experience working with Sehrish Yaqoob, a personal banking associate at this branch! She helped my sister and me with something that was very near and dear to us, and she did it seamlessly! Her communication was impeccable, and her professionalism truly stood out. From the moment we walked into the branch, Sehrish greeted us with a warm and welcoming smile. She took the time to sit down with us, and patiently listen to our needs. What truly impressed me was her attention to detail. She asked all the right questions, ensuring she had a comprehensive understanding of our situation before offering any solutions. Thank you, Sehrish! This branch is lucky to have you!
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September 2023 by Gregory Sparrow
This branch is a joke. Stay away and just go to the one at Neyagawa and Dundas.
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July 2023 by radha chawla
One of the worst service I’ve noticed in TD. They take forever to withdraw money. Agents roam here & there, the one who’ll serve barely knows & is learning. Worst experience not coming to this branch again.
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June 2023 by Sam
Disappointed with the service quality in this branch. I had looked to other reviews on this branch and saw a lot of reviews complaining on the service quality too. Management have to take action otherwise they will find themselves without customers here.
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June 2023 by Erika
Steer clear of this branch if you’re from out of town and need to take care of your banking. Apparently you need to be an Oakville resident to receive services otherwise you’ll be called a fraudster and told to go back “where you drove from.” What would you have done if I were from a different province?
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May 2023 by Ereka
Steer clear of this branch if you’re from out of town and need to take care of your banking. Apparently you need to be an Oakville resident to receive services otherwise you’ll be called a fraudster and told to go back “where you drove from.” What would you have done if I were from a different province?
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February 2022 by Johnny Sequoia
My son had a child savings account with TD for 10 years. He finally got to the age where he started using his account actively. Picked up some transaction fees for debit purchases. Asked TD to waive them as he was unaware of the account terms (from 10 years ago) and they tried to bargain with him and cut it in half. After eventually deciding not to waive the fees, they then told him to drive to his home branch to resolve. If we were in 1980, that might have made sense. Terrible customer service from this branch. So bad that he left TD immediately for another bank. These kids are the future. And Canadians are generally fiercely loyal to their banks. Not the right way to treat a potential life customer. Shame on you, TD Upper Middle.
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September 2021 by R S
I seem to always get the new person in training. So slow for basic banking that TD requires I do in person. If the customer request is over your head, pass the client on to someone who understands the transaction. Very bad experience last two times I was there. And the employee in training was not wearing proper fitting mask.
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September 2021 by Gentiana Vanta
Very good experience at this particular branch in the month of March 2021. Kristina was able to sort out my transaction in less then 40 minutes while other representatives could not help in more then 11 hours on the phone. Jason , thank you connecting me with Kristina.
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September 2021 by Corey Newman
Do not trust TD Bank ATM Machines! I recently tried to make a cash deposit at Upper Middle & Third Line using their new “no envelope required” ATM machine. After grabbing the cash, the machine posted an error message, and froze. When I tried to remove the cash from the machine, it took $1200 without recording it or providing a receipt. I immediately reported the incident to the branch and was assured it would be looked after just as soon as the machine count was taken. For three weeks, the only contact I had with this branch was when I phoned them, or went to the branch myself. I did not receive a single call during this time. One month later, the staff, management, Branch Manager and TD Customer Care have all told me there is nothing they can, or will do for me. One thousand, two hundred dollars! Next, I will contact the Better Business Bureau. Do not make the same mistake I made. Do NOT trust TD Bank ATM Machines!
