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December 2023 by Aakashdeep Dhillon
These guys have terrible management and absolutely do nothing to help out for their own mistakes. They cancelled my dog’s appointment 45 mins before his appointment. I explain to them its 2 days before my wedding and theres nowhere else i can take him they said they’re booked out. My dogs been traumatized to go the groomers after my visit here 2 years ago here and always needs express service because now he gets stressed by the kennels at petsmart but when their groomer changed the new ones are better at dealing with him but now their management is atrocious. Id keep my pets away from this place and you guys need to change your management team around.
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November 2023 by Rose Anna Greco
Shelves are fully stocked, the dog food I purchase regularly is readily available. Always sales going on and promotions. The staff are always super helpful. Very rarely is there a lineup to pay and the cashiers are extremely friendly.
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November 2023 by heather Shepheard
Such a great place for grooming!They are amazing and so helpful and such patience with a stubborn dog.They took me right away with a issue with my dog and everyone was so super friendly and knowledgeable
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November 2023 by Robert Wilson-Gill
Amazing employees. Unfortunatelythere managements is trash. Seen spoiled children treat people better.
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October 2023 by Apoorv Gupta
Stay away from this location, horrible management. My 4 years old Golden Doodle (who also happens to be a therapy animal) was also injured at their grooming salon.The management team at this location is unbelievably rude.My dog has been coming to this location for grooming for about three years now., not to mention the $1000s of dollars we spend on other products at Petsmart. Today when I booked an appointment with the grooming salon, one of their employees referenced an incident from last year which I was no aware of. I was told that my dog is banned from grooming because last time he came in, he had some matting and one of their groomers was bit. irony here is, they had actually injured my dog and whoever did the grooming was not trained. We filed a complaint for the injury, but no one got back to us. They pointed to the waiver we had signed. Our dog is a therapy animal who also visits hospitals for uplifting sick patients, so I find it hard to believe that they have not had other minor incidents where a dog was hurt and may have tried to bite back as a defensive action.The woman on the phone asked me to call head office and when I asked for everything in writing in an email, she became aggressive and cut the phone. I tried calling in two more times and my phone was not picked up.I will continue demanding this in writing from Petsmart because I know their claim is illegal and there is no incident report internally at Petsmart either.This is against Consumer Protection Laws in Ontario and I will be filing a direct complain against them there as well.
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August 2023 by LeeAnne Petrovic
Came to grab some more fish for my sons fish tank and was denied as I don’t have a heated tank. I’ve had guppies all my life and NEVER had them in a heated tank. The previous 3 times I bought fish there in the last year and a bit no one has ever asked if it’s heated or “limited me” on what I could buy. Manager wouldn’t come out to speak to me but told the associate we could have 1 guppy. Never returning.
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July 2023 by Janelle Legal
Came to get my 4 month old puppy groomed for the first time. When I showed for the appointment they asked me for his vax certificate. They never mentioned I needed a vax certificate when I booked so I didn’t bring it with me. I asked if I could simply go back home to get it while they started his appointment. Denied. What a waste of time. Lady who was “assisting” us was truly not helpful. Zero empathy, zero understanding. Won’t be going back to PetSmart Orangeville.
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July 2023 by Laurie Jamieson
I have always had a good experience at petsmart but since Katelyn has been there, she will go out of her way even when her shift has ended, to help you outAmazing staff
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May 2023 by Jennifer Hutsell
Came with my three year old son to buy fish 15 min before closing - knew exactly which fish, it was one type, and how many we wanted - and they refused us. They will only sell fish more than 30min before closing apparently. They weren’t apologetic and spent more time listening to me beg them to let us buy fish than it would’ve taken to actually net and sell us the fish. Why is Petsmart open until a certain time if you cannot purchase pets during their full business hours? There was also no signage about this supposed policy
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May 2023 by sunitha Grace
Absolutely terrible place. I booked online .. for bath and brush and they charged me for a fulminator(50 dollars extra). It was the staff’s mistake and she was apologetic about it. All the other staffs are very friendly and helping but the manager is a racist and a rude. Will never visit this petsmart again
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May 2023 by EzClaps Gaming
This place is great, everybody who works there is always very welcoming and offers to help as much as possible, every time I have asked questions or asked for help it hasn’t been a issue. And they answer them fast and always have an answer. There great
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May 2023 by frank morash
Needed an ultrasonic bark control device, they had it in stock and at a lower price than Pet Valu for the exact same item and to my surprise it actually works! Good job PetSmart.
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May 2023 by Jenn Gale
Shout out to Gerard he always does an amazing job grooming daisy he’s daisys number one guy! Also the rest of the grooming team you all do such a great job with her! Thank you and I would recommend this store they truly care about the animals they care for!
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May 2023 by Jacqueline Giordano
Great place to come and save a few bucks on premium pet food. Staff has always been friendly and helpful.
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March 2023 by Nicole Sartor
Got my dog groomed and in the past I haven't got what I wanted. But the guy we had took the time to listen to me, asked questions, and groomed him exactly like I wanted. And I also love that you can bring your dog in the store and they are all so friendly.
