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February 2024 by thom arnold
Great sales staff and Haley at the counter was so skillfull with a priblem I had today. She turned a big problem in to me being a long distance future customer. Thanks to the shipping guys also for fitting everything into the van.
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February 2024 by Lynn McPherson
Purchased some furniture on February 14th with the help of John D. It was a wonderful experience and John is the best Sales person we've ever dealt with anywhere! J & L
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February 2024 by jeremy ruhl
Terrible customer service from a gentleman named Ed. Couldn’t find the item we were looking for and said doesn’t have it when in fact there were 5 in stock and I had even called before coming in. He then got frustrated when we provided gift cards and then was rude towards my wife. Came out of the office and said it’s the girl just standing at the counter and the guy just pacing around, I was in fact trying to sooth my one month old son in his car seat which you could clearly see me holding. If you don’t like your job or helping young families with children don’t work the floor.We wouldn’t have even considered coming here if we didn’t have gift cards. 10/10 would NOT recommend Leon’s orillia.
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February 2024 by Di “CitizenD” P
Don't buy anything from Leon's especially a couch. I bought one a little over a year ago and the base broke. I don't even sit on it regularly it's hardly been used.They will not stand behind the cheap furniture. They tell you to contact the manufacturer meanwhile you purchased the product from them.They said will send a technician whatever that means at your cost.
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February 2024 by Helen Givens
I attended the store on Saturday, Feb. 10 to purchase a queen mattress protector. Mike’s knowledge and customer service was excellent. I completed my purchase and left with my product in very short order. I must say it works perfectly and is exactly what I was looking for. Thank you Mike!!
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January 2024 by Jeff Zammit
We had a fantastic experience at Leon's Orillia, thanks to the exceptional service provided by Perrin. Her patience and professionalism truly stood out as we navigated through our indecisiveness and wandered around the store. Perrin went above and beyond to help us find numerous options that perfectly met our needs. She assisted us in every aspect of our shopping journey, making the entire process smooth and enjoyable. We greatly appreciate her dedication to customer satisfaction. Leon's Orillia is lucky to have such a valuable team member.
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January 2024 by BBFanGirl
Shout out to the lovely Sherrie! She helped me out with everything. She’s very pleasant and knowledgeable and I’m so glad that I had her as my guide while purchasing my own bed for the first time! I’d recommend shopping there to anyone- especially if Sherrie is there to help!
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December 2023 by janislees
We were shopping for a recliner chair for our 87yr old Mom. John was SO helpful over the phone, checked inventory to avoid us driving all over, advised of other chairs which were in stock. When we arrived, John was informative and helpful but never hovered and let her decide. It was his customer service that brought us in and we will definitely tell others about our great experience at Orillia Leon's. Thank you for your assistance and making this a pleasurable experience.
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November 2023 by Robert Seeley
Liars. I specifically told John a sales person that our road is difficult to navigate prior to committing to my 9k appliance order. Hi lied and said they had various trucks and it would not be a problem to deliver. He assured me in person, on the phone and by email that they would send an appropriate truck. Clearly a salesperson just trying to make a buck any way he can. He ignored my email on Delivery day obviously because he never intended to deliver. We are building on a private road. Timbermart and Muskoka Lumber deliver here almost daily with no problems. The day Leons was supposed to deliver, their lazy staff simply refused to come up the road. They sent pictures of ice on the road to their boss to get out of having to do their job! This is Muskoka! Not Florida!. There were 9 trucks already up here that day. These jerks demand payment up front and then just dont deliver. 3 days before Christmas they have left us high and dry. Leonard whom I assume is a manager or something tried to blame anything but themselves. He also lied and told me I would get my refund today. They are now closed for two days holding my money in their account. Fraud and theft is what this is! . I got up my "trecherous" road today in my moms mini van with a 15 foot Christmas tree strapped to the roof. Maybe Leons Orillia needs to get some proper drivers and proper equipment if you are in the business of delivering furniture and appliances in this area. Good work Orillia Leon's. Sorry is NOT good enough. What a complete let down. I will take my business elsewhere. **NOTE: Leon's Corporate seems to respond to complaints on here saying "thanks for reaching out". I'm not reaching out Leon's. THEY ALSO TO THIS DAY 4 YEARS LATER KEEP SPAMMING ME WITH ROBO CALLS! GET A GRIP. SO UNPROFESSIONAL.
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November 2023 by Gary Rockley
We have purchased many items from Leon's over the years with no problems. All good things come to an end. Our recent purchase of a chesterfield/recliner went south right after we paid our 50% deposit. This purchase was made in late July. At that time the salesperson let us know that it would be 2 months before delivery. Early October (2 months) arrived with no word from Leon's so we called them for information. Several hours later we were informed that the salesperson who processed our purchase was no longer with Leon's, and apparently now our order would not be available for another 6 weeks. The chesterfield was delivered on November 11 (4 months after the initial purchase). We went to pay the outstanding balance hoping for some kind of discount for the inconvenience but were offered nothing with the reasoning that the chesterfield was purchased on sale. We give the Sales department a rating of 2.5 out of 5 (mainly because they didn't follow up on the outstanding orders of the departed salesperson). On the delivery side we give a rating of 5 out of 5. We might think twice about another purchase from this store.
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November 2023 by Brittany Barnes
Overall, a frustrating experience. While there was a significant delay in our delivery, this was not the main issue. It was the lack of communication and missing materials. I will need to carefully consider visiting another Leon's location for purchases again.Below is a summary of my experience.On July 25th 2023 we visited the Leon's store located in Orillia, Ontario. We placed an order for a dining room table set and Ed Szymanski was the customer service representative who helped us complete the purchase.We were informed by Ed (and documented in our Sales Order) that the estimated ETA for the dining table set would be the beginning of September 2023.On September 9th 2023, I had yet to receive any update and I contacted Leon's. I was informed that the table top was in Owen Sound, the bench had arrived in Orillia, but that the chairs were not yet available. I was informed that Ed would reach out to me to provide an update. Ed never reached out to me after this call.On September 19th 2023, I once again had yet to receive any update so I reached back out to Leon's. I was informed that the order still was not ready but that the chairs would be expected to arrive within 1-2 weeks (by Sept 26 - Oct 3). I was informed once again that Ed would call me to set up a delivery time. Ed never called me.By October 4th 2023, I had become quite frustrated. Not so much with the delay in delivery of our table but more so the lack of communication. It was frustrating that not once had I been contacted by Ed or anyone from Leon's to provide an update. I can understand delays but what makes it a difficult experience is the lack of communication and having to continue reaching out to request an update. Finally, I was informed that the dining set could be delivered on October 7th. Due to being out of the country, I rescheduled the delivery to occur on October 21st.We were informed by Ed at the time of purchase that the dining set would be assembled upon delivery. The two nice gentlemen that dropped the set off told us assembly was not included and we now had to build the dining room set ourselves. Furthermore, the dining set was delivered and was missing all 8 bolts to attach the legs to the table top (all bolts were received for the bench and chairs). After spending $1700.00, it was surprising that Leon's could not ensure all bolts were included.While we are certainly happy with our table set and the fact that 2 customer service representatives have since reached out about our experience, we will be hesitant to continue purchasing from this location.
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November 2023 by tedda kristensen
I love going to Leon's the person that helped me his name was Michael he's fantastic young guy eager energetic I bought a couch and now I'm going to be buying a fridge and he is my salesperson he's gone over the moon to help me but if you want a good Leon store you really do need to go to the one in Orillia Ontario the people are so nice and very very helpful go check it out tell them I sent you have a great day
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September 2023 by randy kincaide
The sales staff was great. They let you browse around without being pushy. Perin was great. Explained all the process for purchases. Bought a bed frame and mattress and a couch.
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September 2023 by Lucynda L
Just had to say customer service was awesome today, helpful and considerate, John had an answer to all my questions. Today I was so happy with my purchase, everything I bought was on sale, the whole show room has been revamped and is amazing, I spent 2 hours walking though and enjoyed it I will be going back
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August 2023 by sue fitches
Mike Watson is an awesome person and salesman. He came in on his day off to look after us. We purchased a washer and he got a fast delivery for us. We’ve previously dealt with Mike when we were buying appliances for our cottage. He’s incredibly helpful and very knowledgeable about Leon’s products. We would recommend Mike and Leon’s to anyone.
