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December 2023 by Russ Brown
Went there just before Christmas expecting bad news. They were fantastic. Fixed a minor problem and also what needed done later. Class Act! I’ll be back and will be telling my friends! Merry Christmas
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November 2023 by Scott Mitchell
I was a repeat customer. Have had my work vehicles in several times. Today the bearded guy working the front desk was just rude and short on three separate occasions. I was coming for a brake check and that was it. I am never going to agree to $3k of work on the spot. On another visit for oil change 2yrs ago, they left my air filter completely open with actual filter removed …thankfully I caught it same day but when replacing air filter myself. Based on my treatment today, I’m never going back. I don’t deserve to start my day being spoken down to as a person, never mind being a customer.
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October 2023 by Steven Desjardins
Came in with a blown tire sensor, was able to do same day service, fixed a tire squeak from a bent rotor splash plate. Very quick and efficient service.And was able to send the diagnostics / report to the dealer as well, since this is day two of owning the car.
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October 2023 by Kyle Pelletier
Service was good. I made the request the work needed to be done as soon as they reasonably could as I needed the car back asap they were very willing to accommodate. Reps where good only minor thing they could improve on is a more accurate ETA even just an estimate. However will be returning and would recommend.Service: General repairs & maintenance
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October 2023 by Joshua Tucker
Midas Orillia is absolutely fantastic to deal with. Their customer service is top notch and they always go above and beyond. Their team does fantastic work and my car always comes back better than before. Would highly recommend them if you have any automotive needs.Services: Air & cabin filter replacement
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September 2023 by Dan Moloney
Expectations exceeded every time…Perhaps I have been unfairly painting the “chain” auto shops as mediocre or suitable for only specific service types such as brakes and oil changes. Jason, Laura and the rest of the team at Midas Orillia have disabused me of that opinion.Friendly, accommodating and straightforward customer service backed by a competent full service shop…what more could you look for to keep you safely on the road?
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July 2023 by Madison Locke
I am beyond disappointed with this Midas location. Back in April, I heard my car making a noise and so I took it in to have the brakes looked at - I was told that I needed to replace my rear brake pads, as well as my air filter and belt (over $600 all in) - that was fine. Last week I started hearing the same noise again, so I took my car in to have them look at the front brake pads. I was told that my front brake pads needed to be replaced, but also that my rotors were warped and that if they weren’t replaced, my car would likely continue to make the sound I was hearing before. They quoted me $765 to replace the front pads and rotors.I didn’t feel good about this so I had them put the car back together and took it to a different local auto shop. First of all, the other auto shop quoted me $610 to replace the pads and rotors if that’s what it came down to. But upon inspection of my brakes, they told me by brake pads and rotors still have LOTS of life and that nothing needed to be replaced. There was some rusting on a rotor that would’ve been causing the sound I was hearing, but no warping. It was recommended that I keep driving my car as is and check the brakes again next spring.All this to say - don’t go to Midas Orillia. Save your money and go to a different local auto shop.Services: Air & cabin filter replacement
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July 2023 by Tim & Emily MacLeod
I'm not local, I drive from Muskoka to have my vehicles serviced at Orillia Midas since 2017. Jason and Laura get me in quick but don't overbook and have me waiting forever. The techs are awesome. They're always honest about what's urgent and what can wait. I'm a lifer. Clean, air conditioned waiting room with coffee, cold water and soft drinks on deck.
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June 2023 by The Full-Time Flipper
I'm not local, I drive from Muskoka to have my vehicles serviced at Orillia Midas since 2017. Jason and Laura get me in quick but don't overbook and have me waiting forever. The techs are awesome. They're always honest about what's urgent and what can wait. I'm a lifer. Clean, air conditioned waiting room with coffee, cold water and soft drinks on deck.
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June 2023 by Hock Shop Orillia
I was a little sceptical moving over to Midas. I have been using the same large car dealership in Orillia for all my vehicle purchases and mechanical work for decades. After trying Midas the staff have proven themselves time and time again. Your workmanship and exceptional customer service will keep me coming back. You have mastered how to treat a customer and thats not easy to do. Great Job. Dave
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May 2023 by Julian McCallum
Went in on a Friday morning with seized brakes and while they were fully booked, Jason went above and beyond and diagnosed, and fixed my car super quickly and helped me so much, I can't thank him enough. He was a real life saver for me this long weekend. He was super kind , professional and understanding. Thank you Jason ! I have never had such good care anywhere else! I'll be back for sure !-Julian
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May 2023 by Aine Pitcher
Didn’t get to use the business I booked an appointment online, it was confirmed, I even received a reminder about the appointment yesterday but they denied all knowledge of the appointment would not honour it and yeah so not happy and yet I wouldn’t recommend them they’re not honest I travelled 40 km to take that there for an appointment that was booked so and it was all for nothing.update ! on Sunday I received an E-mailThanking me for my business.unreal was treated so poorly :( never going there again. And wouldNOT RECOMMENDUPDATE !Appointment was my mistake. However I am still very disappointed in the level of service I have received, not once have I ever felt a concern for myself as customer. Just concern for and about their business. Would still not recommend and I will not be returning again. But as I said Mistake was mine, in the end. Just extremely poor service. They need to think more about there CUSTOMERS as their customers are their Business
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April 2023 by Antonette Bailey
I am pleased to write this review! I received impeccable service. I was dealing with Jason majority of the time. He got me great prices on my Pirelli tires and my brakes were fixed great and my car is totally safe. It took them 1 day and my car was ready even earlier than expected. They even gave me a drive home for free (thanks Lorry) and offered a pick up to retrieve my car. I am very happy with the customer service and they made my vehicle repair easy, Smooth. I was given advice and also recommendations for other upcoming repairs. I’m very happy with my service . Considering I was in doubt of where to bring my car in This small town, I was totally happy with services and will be going back for more !Services: Air & cabin filter replacement
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April 2023 by Stephanie Primov
I recently brought my 2019 GTI when I was passing through on a trip. I had an emergency from a pothole situation and Jason was able to help me in a pinch. He was very kind and accommodating and got me taken care of in a quick and efficient manner. Highly recommend this place, great customer service.Services: Wheel alignment
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March 2023 by Tyson Laevens
Needed an oil change, wasn’t able to do it myself because of the snow in our lot, always hesitant to go to “quick” oil change places, Midas was different! Friendly, convient, and didn’t try upsell or pull the wool over my eyes, I was able to watch the work being done, the lounge was comfy, there was good chitchat, very fair price, Owen may seem younger but he was as thorough as I’d like and amicable. Laura was super friendly and kind, fun and light hearted. Jason picks up quick and books really quickly! Great job! I actually brought a friend there a few hours later, she loved it too!(2018 Hyundai Elantra full synthetic oil change)(2016 Hyundai Sonata full synthetic oil change)
