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January 2024 by Chris Gammon
Went in the buy a snail for my tank. I know its an in expensive item but I had dropped almost $200 on the tank its going in. Anyways, asked an associate to grab me one. She said she would be just one moment. 20 mins later shes sitting at a desk in the back. Ignoring me. She walked by me several times earlier so there is no way she had forgotten. So rude!! Bad customer service.
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January 2024 by debbie fairy
Im leaving a 1 star for the Tropical Fish area of the store..the staff are super nice-the store is well stocked and ive always purchased my dog food and aquarium items here.Over the last 3 months the fish they carry are pathetic!..When your looking for fish-and they are not cheap to buy now-and you see a bunch of dead or dying fish in many of the tanks-you know there is a huge problem..I know from talking with some staff members that they have minimal training on tropical fish-that is a huge mistake as you need someone who is experienced in this area..In the last 3 months i have lost over 8 fish-some within a week others 2 to 3 weeks..Im an experienced owner as ive had fish for over 30 years..some of the fish i have are over 6 years now..I went in last week and sure thing a whole row of tanks were under quarantine-whoever supplies their fish is sending garbage sick fish-another staff member said they have been having issues with the supplier..Well guess its time to get a better supplier as your going to lose business on this end..I for one will never buy fish here again..ill drive to Barrie and buy from Big Al's as they are very careful and experienced..
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January 2024 by rickball runs
I took my 2 year old doodle Danny in for a grooming. Jillian did a great job. Love the haircut.
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January 2024 by LadyJ
It was great service from staff, lots of selection & sales all week long. Lots of knowledgeable people about their products.
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January 2024 by Grace Jolly
Always had really good luck with products at this store and the employees are always very nice and helpful
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September 2023 by Lisa Tutty
Always clean and well stocked with plenty of staff to help if you need it
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September 2023 by Chris Mccarthy
The staff were friendly, was greeted upon entering store, was asked by another employee if I needed any help. Overall enjoyable visit.
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September 2023 by Sarah Loree
The grooming corporate policies are absolutely ridiculous - they have turned away my mini poodle twice because of a wart, and a heart murmur that affects probably 90% of senior small breed dogs that frequent the groomer. She started to dig in her kennel which apparently is a no no. Waste of time.
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September 2023 by Jud son
Had my Chi washed and clipped. Best job on the feetand trim she's ever had by Clarissa M.
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August 2023 by Aimee Taggart
I really don't mind going to petsmart. They have a bigger selection because they are a bigger store. You can earn points towards future purchases, and from time to time, they offer coupons. If you go on the app, you can play games to get a percentage off one item you want to buy which is cool. Prices are competitive with other stores. Bigger selection.
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August 2023 by Ashton Walsh
The worst grooming services I have ever brought my dog to. I specifically told these groomers to NOT cut my Long haired german shepherd fur. The groomer took it upon herself to "clean him up a bit" he's no longer a long hair. I specifically said to use oatmeal shampoo on him. He came out smelly like a fruit cocktail. His testicles were cut,and when I expressed being dissatisfied they just looked at me as if they weren't to blame. Not to mention now also,his fur is literally coming out of him,not normal shedding,hes LOSING his fur. Just disgusting. I paid over $100+ and for what!?!? Something is not right and they don't care to do anything about it.
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August 2023 by Kristina Dobson
As a pet owner who relies on dog grooming, take my advice and spare both your time and money…go somewhere else. After three attempts of up selling, to telling me that my dog will likely not be able to be groomed if he doesn’t like the blow dryer to picking him up four hours later and they didn’t do what was asked. Dog groomer Jillian responds “well I would cut him shorter but we are closing”….what did you do for the last 3 hours you had him? Terrible customer service, inappropriate communication and my dog looks practically the same for 78$….wow.
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July 2023 by Thomas Ashby
Great attentive staff, seem to care about their live product
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July 2023 by Joanne Nicol
Always friendly and a great help when I shop there.
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July 2023 by Enayettullah Bahrami
Was a really nice clean environment great friendly service