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December 2023 by Brigitte Sebestyen
Always have whatever you want, staff is amazing
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December 2023 by Paul Richard
Nice helpers Great service they help alot
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October 2023 by Tania Hontar
Knowledgeable, pleasant staff, whom made it a fun and inviting experience for my new puppy.Rens also has a wonderful selection for everything we needed.We Will definitely be returning!!
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September 2023 by yvonne h
Store was clean. Staff was helpful
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August 2023 by Malakrika
Great staff, very helpful
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August 2023 by L G
I have never had any problems with Aurora or Barrie locations but ORILLIA IS A LOCATION TO AVOID. Staff has little or no knowledge of grooming products. Bad attitude towards customers. I had the misfortune of dealing with Fiona for a return of a blade that did not fit my clippers. The blade was sold to me by the Orillia location as a blade compatible with my Wahl Chromado. I had purchased the blade as a spare so did not open until my original blade became dull. To my horror the one they sold me was not the correct blade. When I returned to the store Fiona became immediately confrontational and informed me if she decided to refund me it would be a 20% restocking fee. If SHE decided? I did not choose the wrong blade they sold it to me as a compatible blade. Infuriating to say the least. BUT WAIT IT GETS BETTER Fiona opens the package and informs me they can not take back. She told me it was used as it has oil and hair on it. All Wahl blades are oiled before packaging. She should have known that. She was being ridiculous. SERIOUSLY the blade doesn't fit my clippers how can it be used?
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July 2023 by Jason DeValadares
Great place! Seemed to have everything we needed!
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July 2023 by Sherry Hanes
Always ready to help even: if son rides in he in wheelchair but he still gets the polite service
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June 2023 by Harry Hooter
Go to pet smart.BETTER BY FAR AND CJEAPET FOR SAME PRRODUCT
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June 2023 by Matty The Maine Coon
Very helpful, friendly staff. Good prices. Dog felt comfortable in there (not too stimulated or anxious).
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June 2023 by Carolyn Burrus
Awesome store and customer service. Also wonderful community members who partner with local shelters to find homes for rescued animals.
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May 2023 by Scott Petrie
Great pet supply store. The staff is friendly, helpful and knowledgeable.
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May 2023 by TM
Fiona was super helpful and friendly and the treat she suggested for my husky was a hit! Will definitely be back to get more recommendations! Thank you Fiona ?
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April 2023 by Samantha Coram
I am a dog groomer and have been using rens pets for years for my gear and tools. The staff at this location are Incredibly nice, and helpful and know their stuff.
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April 2023 by The Grumpy Traveler
Great store with awesome staff. Always greeted with a smile. Staff are knowledgeable and helpful.
