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February 2024 by Larry Brien
I had the Garage Door Store replace 2 springs on my garage door. The service person, Austin was extremely helpful and efficient. He was friendly and made the experience as pleasant as one could. I won’t hesitate to call them for any future problems.
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February 2024 by Dave Carroll
Speedy service, great techs (Austin), helpful office admin (Barbara). Have used them twice in the past, will continue to do so in the future.
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December 2023 by Carol Foreman
We are so pleased with the job that was done at our home. The installers were knowledgeable and professional. The finished product was exactly how I had envisioned it and how I wanted the front of our house to look. Everyone there was great to work with. Thank you to everyone who was involved!
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October 2023 by James Vanderzanden
Buyer Beware. Terrible installation. Poor customer service. I would not recommend them nor would I work with them again. Bearing plates installed backwards. Slack switch screwed onto wall but not connected to cable. Terrible electrical set up i.e. wires hanging, staples through wiring. They installed inside openers without asking what location we preferred. Rails installed at different heights and different angles. Didn't install door stops. Installed track supports in the wrong spot which resulted in inadequate support and the rails are now starting to twist. Scratched and dented the flashing when they installed the outside opener. Cable has come off three times. Have had to replace the motor twice. We have had to replace all the vinyl weatherstrip as it warped just after a year from the install date due to poor installation. They even wanted to charge us for the initial service calls to fix the cable and the motor even though it was still under warranty. We are now working with a local garage door installer to fix all the issues caused by The Garage Door Store.
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October 2023 by Gina Jones
I would highly recommend The Garage Door Store if you are in the market for new garage doors. We bought our garage doors from them many years ago and have been very happy with the doors and the maintenance service they have provided over the years. We have received compliments about how good the doors look too. Recently, I called them to book our maintenance check up for our garage doors that they do every 2 years. They were able to actually do the check up that same day. The two men were friendly and very professional as always. To arrange the check up, I spoke to Barbara on the phone and through emails and she was very pleasant and accommodating to deal with. I believe that these days when you find a company or someone who provides excellent customer service, you should tell them how much you appreciate it. So we know you won't be disappointed if you call The Garage Door Store.
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October 2023 by William Hannah
I had the pleasure of working with The Garage Door Store for an issue I was having with my garage doors. Initially, I spoke with Barbara who was personable and clearly communicated my options. Cory, my service technician, arrived on time and was both honest and professional. I enjoyed our conversation as he walked me through his process of fixing the issue. Emails, payment options and receipts were sent in a timely fashion. I appreciated the communication with this company and would highly recommend them moving forward.
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October 2023 by Ben Bodor
Called the The Garage Door Store Orillia to repair a garage door where the cable wire came off the spool. The technician came to fix the wire and also adjusted the rails since they were not aligned correctly. After he gave me some great tips to ensure it worked great for years to come and what to watch out for. Super friendly service.
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August 2023 by Dr. Christopher Martin
Just had my garage doors replaced. I would recommend the garage door store. Chris arrived on time for a quote to replace the doors. He gave friendly and reasonable advice on style and color. He had an app on his iPad that would show what the colour would look like on my house, which was very helpful. I went with black Garaga doors.The doors were ready ahead of schedule. The installation team was pleasant and efficient. They installed the new doors and took away the old doors. I could not even tell they were there and I’m very happy with the results. Happy to recommend.
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August 2023 by Stuart Lawson
We were in the market for two garage door openers and dropped into The Garage Door Store in Orillia. Chris Plante help us out immensely in making our decision on what model to choose. He knows what he’s talking about. Office administrator Barbara was helpful in arranging the installation date. We are very very happy with our new wireless openers after they were installed by Austin and Justus who were on time in their arrival and professional and courteous during the installation. We highly recommend The Garage Door Store.
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August 2023 by judie schell
Needed a keyless entry pad in a hurry and they were amazing. Rushed to fit in a next day service call, service man was so polite and made sure everything was working, then went the extra and lubricated the door as well. Would def recommend this company.
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August 2023 by Ed Wilmot
Responded quickly to my broken garage door issue. Provided a temporary fix same day then prepared permanent spring fix that they installed a few days later. Courteous and capable staff.
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June 2023 by Wayne Hiemstra
We had The Garage Door Store in Orillia install two overhead doors along with electric openers at our new cottage build from the meeting with Chris in sales to the install of our new doors we cant say enough about the experience every thing done exactly as they said and a very neat clean install again Thanks
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May 2023 by Randy Baker
I started calling "The Garage Door Store" about 6 or 7 years ago to deal with broken springs, and rebalancing garage doors for my property, and that of my family. Every technician who has done work for us has been friendly, and professional. No question was left unanswered.Last week, I needed them to replace a broken garage door cable on one of my 6-year-old doors, and I was scheduled for a repair three days later. While I thought I would like the repair done before then, they were not the first company I have ever dealt with, but they are the company I would wait for.Barbara was able to fit me into their schedule a day earlier than scheduled. Austin was friendly and professional, and the job was completed in a timely manner.Last year I started looking around for a replacement garage door for a family member who is thinking of replacing their doors this year. The current doors were bought about 15 years ago at a big box store, and they are rusting and one door has a structural issue. I was looking at the products sold at The Garage Door Store, and their products are sturdier.With the great service I have received from "The Garage Door Store" over the years, and the construction of the door itself, I have recommended them to my family member.
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May 2023 by Terry Brown
The installation of my new garage door opener was smooth, and there was no fuss. Very pleased with the results and now I can open it from my car again !
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April 2023 by Ted Stiles
Great service. Delivered ahead of schedule.Installation was a challenge because it was an older building but they didn't leave until it was perfect. Awesome job!
