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February 2024 by Mike Teskey
I was referred to Mike Rumball at Thor Motors through a friend of mine. He went above and beyond as far as service goes. Far better than my other dealings at other Ford dealerships. The service I received from Mike Rumball and Danielle Jeffreys was top notch! I know where to go when I need another car and I also know where to refer people if they want good honest service.
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February 2024 by Virginia Hicks
Best price for a truck battery and in stock
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February 2024 by Laura Langdon
Our family had an appalling experience at Thor Motors. Our daughter and her partner purchased a Ford Maverick that would have to be built. Her partner was offered $8000 on his trade-in and advised they could cut him a cheque for it right there but it was recommended to use the value against the purchase to save the taxes. Paperwork was provided with this trade-in value. Paperwork with great monthly payments was done up for the Maverick and the trade-in ownership was signed over and Thor Motors took possession of it. We were advised if the truck came in and it wasn’t wanted or it took too long to be built, a cheque for $8000 minus the taxes could be given at any time as they would have no problem selling the Maverick. We all repeatedly asked and received confirmation there was no risk to leaving the $8000 with the dealership. The weeks went on, there was still no VIN number for the new Ford and we started doing research on pricing for the Maverick that didn't add up to what we had been told would be the final costs. The salesman was contacted multiple times for more comprehensive paperwork and it was finally sent confirming concerns that the final price was actually going to be quite a bit more than had been quoted. We found a 2023 Dodge Ram 1500 Classic for LESS money than the Maverick. The salesman was contacted to advise that we were not going to proceed with the Maverick. We were told no problem, the cheque for $8000 minus taxes would be ready "tomorrow". Every day for a week we were told the cheque was ready for pick up "tomorrow". At the end of the week, we stopped by the dealership for the cheque on our way to Oakville to pick up the Ram. We were directed to Sean Ramsden the General Sales Manager. We were told the best they would give us was $3-4000 as they had not sold the trade-in yet although they had had it for 35 days. This was a shock as not what we had been told MULTIPLE times. Sean said I can get your trade-in driven down to Oakville and they can appraise it and factor it in to the new deal. Oakville Dodge Ram were very professional and worked hard to rearrange the deal to include the trade-in they had not seen and did not have so that the new vehicle could be taken home. The trade-in value they offered of $5000 had to be accepted at this point and had to be fronted and reimbursed when the trade-in was delivered to them. The trade-in was delivered but without the ownership further delaying compensation. We sent an email advising this whole story to the dealer owner Nathan Brown. On Tuesday, February 13, 2024, Nathan Brown advised his dealership and personnel had done nothing wrong and basically it was too bad for us and the Oakville dealer shouldn’t have sold us their truck.
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February 2024 by LAURIE RANK
I would give zero stars if possible. This has happened twice now. We make an appointment, show up on time, told roughly how long it will take, so my husband chose to wait. BOTH times he has sat there for a couple hours and when checking in, they tell him they haven't even looked at it yet. No communication, no update, no checking in. What is the point of an appointment ....
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February 2024 by Megan Mugford
I left a star for the sake of leaving star. Do not ever buy from here. They are shady. I had my car for a month before it broke down. they had it for about three months never really giving me a straight answer As to What was wrong with it. I finally got it back. They left out the big repairs on the Invoice . It’s been less than two months and it’s dead again manager refuses to call me back no one’s been in touch with me. I’m ready to get a lawyer at this point. Severely unprofessional , Avoid this place
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September 2023 by Leonid Vinichenko
Relatively good sales team, but really-really tricky service department. They never can clean your car, never have loner cars.It usually takes long-long time and at least 2-3 visits to fix technical issues.
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June 2023 by AJ Hatchard
Truly EXCELLENT service! Me and my wife just purchased a 2021 Ford Explorer and it was an amazing experience! We are from out of town and found the vehicle online. Our salesperson, Paul, was with us throughout every step of the buying process and answered all of our questions so when we arrived to pick up the Explorer everything was ready to go. Highly recommend Thor Motors if you are looking for a new vehicle.
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June 2023 by debra lynn
BUYER BEWARE we purchased a 2019 F150 lariat fully loaded we came from out of town to view the vehicle. we test drove the vehicle. The test drive was satisfactory according to the 2019 year of the vehicle. After two weeks of owning the vehicle, the engine light came on, and the alignment was off. We reached out with in 30 days to ask about the alignment if it was done and they said it was.Reached out numerous times within 30 days with out a single phone call back no customer service was provided and our phone calls or ignored even within 30 days.Our local Ford dealer informed us that the alignment was OK but all four tires needed to be replacedContacted the dealer no response no help after owning the vehicle for less than 30 daysIgnored our request for help and washed us out. We are still trying to resolve our issues and are in thousands of dollars to fix the brand new vehicle we purchased from this organization.
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June 2023 by Scott Hill
Ryan was very good to deal with and I am happy with the fx lariat and his service Ty Ryan and Thor motors
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June 2023 by ken vanwyck
Friendly knowledgeable staff. James Morgan was especially helpful with financing and of course Mike Sturley helped us find the best deal on our new 2023 Bronco Sport.
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May 2023 by Katy Cavanagh
We just purchased our brand new 2023 Expedition Platinum Max from Ryan. We couldn’t be happier with our experience, other dealers told us 18 month wait, and we had ours in 1 week. From the sale to the finance he looked after us start to finish, gave us the best deal out of 4 dealerships and got us a much lower than advertised interest rate! I would highly recommend if you’re looking for a new vehicle, see Ryan @ Thor!
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May 2023 by jon frydman
Worked with Henry Scott to secure my 2023 Transit Connect and could not have been more pleased with the service I received. Henry was excellent and I would not hesitate to work with him again in the future. Highly recommend this dealership
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May 2023 by Amanda Boake
We had a fantastic experience with Henry Scott at Thor motors. We purchased a pre-owned truck remotely and also traded in our old truck. The transaction was efficient and seamless. Henry went the extra mile to make sure we were happy, he was very kind and personable. We absolutely love our new truck. Thanks again Henry!
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April 2023 by Ken Hudson
Thank you for getting me financing on the 2019 Kia Forte from your used car inventory. I love the car and really appreciate all you have to make my pu
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April 2023 by Ryan Hearn
Brought my vehicle in for a routine service appointment which was completed promptly and professionally. My service advisor Casey kept me up to date with what was going on with my vehicle after additional issues were found with the exhaust system and made it easy to grab my vehicle around my schedule.
