CAA Orleans on Tenth Line Road in Ottawa offers a full-service travel agency, providing guided tours, ocean and river cruises, and customized journeys. Customers can visit the store to meet travel agents who are happy to plan their next getaway. The location also offers luggage, travel accessories, passport photos, and international driving permits. CAA members can save up to 20% on travel insurance. The reviews indicate generally positive experiences with the business. Customers appreciated the helpful staff, who provided maps and trip planning assistance. One first-time member was satisfied with the pleasant telephone call and membership service, though they had not yet needed to use the roadside assistance. However, some customers expressed frustration with billing and credit card issues. There were concerns about the reliability of roadside assistance, with one reviewer unsure if they would actually receive the service they pay for, even though their spouse's name is on the account. Another reviewer waited over 3 hours for towing after an accident, feeling their situation should have taken priority. Overall, CAA Orleans seems to provide a range of travel and membership services, with mostly positive feedback, though some room for improvement in certain areas of the customer experience.
