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December 2023 by Nancy M.
I never find anyone in the wool department and if,if I do they tell me they know nothing, they after find someone ho does, plus I find it's a expensive store.
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December 2023 by John Jerry
Still rebounding from COVID it seems. Under staffed imho hard to find someone to help.
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November 2023 by Jessica Pessica
I got a gift card from this store and some cute charms for my birthday. I tried ordering online with the gift since I live really far from the store. I tried for 3 days the card did not work so I contacted the chat who stopped responding after a couple of questions I waited over 30 mins. I then contacted their customer care team where the agent informed me that there was no money on the card. The agent kept hinting that my friends card had been the issue when trying to pay. I explained this made no sense since my friend had a receipt saying the card had been loaded and she paid cash. The agent then told me I would have to go in-store to buy a new card. I explained I felt this was not right as the mistake was on their end not mine and I should not have to travel a far distance. The agent then told me she emailed the gift card department and they would contact me in 24-48 hrs to decide if the card had actually been paid for. I asked if a new card would be sent to me, agent was extremely vague. Ended up thanking her for her time and letting her know this has been a negative experience for me and would not be buying gift cards from them in the future.
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November 2023 by Heather D
I absolutely love shopping at Michaels! Always such good selection of everything from yarn, to beads and everything in between! Beautiful home decor as well. Very clean store with friendly, helpful staff
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November 2023 by Tina Filion
This place is so dangerous (in the good way), especially at Halloween. They have such good variety, and ideas that can have you buying more than anticipated if you arent careful with the temptation.
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September 2023 by Marissa Chartrand
Customer service was great when help was requested. Store is clean and well organized.
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September 2023 by Sylvie P Durocher
Always good for the craftsperson I am. Love it
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June 2023 by Gayle Malone
It's super clean, well organized and easy find stuff. Always ask to use a coupon if possible.
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May 2023 by K P
February 2023 - Michaels, Orleans locationMichaels seems to sell everything that I need. They often have codes for 30% off non sale items, one item only for online or in-store use. There are numerous sales every week. Online orders are supposed to be filled and ready to pickup in 24 hours. At the Orleans location, it is never that, and usually ready in a few hours.I have only had excellent experiences with Michael's. The products are good quality, and staff are friendly, knowledgeable, and always around to answer questions.
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April 2023 by Michael Muir
Great place I always find what I need for our projectsFinding items and DYI items is simplest here
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April 2023 by Line
They always have my craft supplies on hand.
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February 2023 by Josie M
Busiest day of the week...saturday and there is only 2 people at the cash and no one on the floor to help the customers. We needed assistance.No one came to see us.At the price they sell their stuff, they should be able to afford more employees there.
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January 2023 by Marc Landry
Framing staff totally not helpful. Me: "Yes, I know you are the framers BUT do you know where I can find "Light Gold" paint or marker. Framers : " You should try Staples"
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December 2022 by Shelby M
Grace Mahar was on cash tonight and was extremely kind and helpful with my order for making a DIY Christmas Sweater! Thank you Grace!
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December 2022 by J Soo
Great customer service. Had to go in to pick up a package, staff were nice and got my package in about 5 minutes.
