-
April 2024 by Chrissy Boo
We recently moved my dad from Quebec, which involved many changes to his meds, coverage, etc., The staff at Portobello IDA went ABOVE (way above!) and BEYOND (also way beyond!) to help us sort things out. I love that when I walk in, they know my name and greet me like family! I cannot thank or recommend them enough!
-
March 2024 by Pierre Helene
God knows the last years have been challenging in the medical front, including pharmacy related services. Luckily, I’ve discovered IDA Portobello pharmacy last fall. I can tell you that Rana and the team are wonderful. They are courteous, professional and they will take the time to discuss issues and concerns with you as well as follow up on your file. Perhaps Shoppers would benefit to review their business model (or they are simply too big to care). The file transfer was easily done from the other pharmacy. Since i changed pharmacy (IDA) i no longer have to deal with the many frustrations of ‘misplaced’, lost or not being able to getting prescription prior to travel.Kudo to the team for outstanding servicesPierre M.
-
March 2024 by Jen Wawak
Amazing service. Always go above and beyond for me and my family. I feel so lucky to have discovered them accidentally when making an amazon return …I was so unhappy and frustrated with my previous pharmacy, and so I am simply thrilled I switched my family over to IDA Portobello. What’s also nice, is their entire staff are happy to work there, are treated well and it shows.
-
February 2024 by Sabine Ramlawi
Cannot recommend this pharmacy more! Rana and her team are caring and provide exceptional service, making you and yours feel like family! For how often we walk through those doors during viral season with little humans, it has never felt like a hassle! Thank you!
-
January 2024 by Andy Pilon
Excellent service, staff are remarkable and always greeted with a smile, they go above and beyond for customers. We switched from Shoppers Drug Mart as they couldn't seem to get the refills done right and on time.
-
December 2023 by Liana Khazendar
This is the best Pharmacy in Ottawa, all the pharmacy staff were so professional,friendly and their services are exceptional for the delivery of the medication and the consultation that they do offer plus their telemedicine service that they provide . Rana the pharmacy manager is so knowledgable ,welcoming and helpful. Highly recommend this pharmacy
-
November 2023 by Beth Lalonde
This pharmacy and Rana (the Pharmacist) especially went far out of their way for me. Rama is a highly professional, very caring person. I give this pharmacy the highest possible recommendation. Thank you very much Rama.
-
October 2023 by Katie P
Rana and her team are amazing! I was dealing with a shortage for one of my medications and my main pharmacy would offer no help or guidance. Rana went above and beyond and found a pharmacy that could fill my prescription and she took the time to explain the alternatives in case we had to explore those down the road. It was reassuring knowing that she would work with me and provided a timely follow-up. We have since made Rana’s pharmacy our primary provider and one we can trust with our family medical needs. The level of care and customized approach she provides is outstanding. Thanks Rana and team for taking such good care of my family.
-
October 2023 by Patricia G
I’m so glad I found this pharmacy. Rana and her staff are just amazing and genuinely care about you and your needs. I first went there because they offer online walk-in clinic. Rana took the time to help me, set up the doctor’s appointment and make sure the Telemedicine sent the requisition and prescription on time. I highly recommend Portobello IDA Compounding Pharmacy. They were so friendly, helpful and provided an amazing service. After meeting Rana and her staff, I happily transferred my prescription from a larger pharmacy to I.D.A. Thank you so much Rana for everything you have done for me!
-
October 2023 by Matt
Rana is an awesome pharmacist. Her and the team are fantastic and truly care for their clients. Switched pharmacies because it is so nice to have a pharmacist I feel comfortable to ask my questions to. 5 stars!
-
September 2023 by Jennifer Gaumond
I cannot say enough good things about this pharmacy and their staff. Our daughter needed medical attention and we could not see a doctor. Until that is we made a telemedicine appointment through the pharmacy. The staff at the pharmacy were so kind and really went above and beyond to help us.Then when they filled the prescription it was a 20/10 service.We are on the other side of Orleans and we will make the trip from now on! You should definitely give them a try.
-
August 2023 by danah perrin
I can't say enough good things! She goes above and beyond to get to know her clients and always checks in to make sure we're doing well. Her dedication to providing fast and reliable service is truly impressive. I'm grateful to have such an amazing pharmacist taking care of my healthcare needs!
-
August 2023 by Jennifer
Can’t say enough good things about this pharmacy and team. They are efficient, friendly and kind as well as knowledgeable. We made the switch in November after years of issues with a larger pharmacy and have had nothing but good things to say. Thank you Rana and your team for being part of our community! We love coming here.
-
August 2023 by Megan Taylor
This pharmacy and the pharmacists are excellent. Always so kind and helpful, grateful for their help!
-
August 2023 by Alexandre Roy
It's amazing to deal with Rana and her staff. They truly care for their patients. To make things as simple as possible, they handle all communication with your family doctor. I recommend this pharmacy to anyone who is looking for the best possible service.
