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October 2024 by Veruska Venegas Guarin
Awful Experience !!
I went to that place since march this year, and I always had a good service. But today I had such a bad experience with a service lady and the owner.
I complaint because the lady was not showing the same good service I used to receive before, she was not the same person that used to make my pedicure, and I complaint with the owner, and he started to argue to tell me things without giving me proofs of what he was saying and I kept complaining and he got angry because I said that he was not able to listen a complain of a regular customer and that his customer service was very bad, and that it's very sad he is not able to accept a complain from a customer, and he asked to leave.
His attitude was so disrespectful towards me as a regular customer I was...they Don't like you to complain of anything, they want to give customers the service as they want and get our money and want us to be submissive and conformists??
It shouldn't be like that, we are paying for a service and we deserve good quality service, they should be able to listen complains and to know how to solve this matters with customers..maybe they don't care about customers? I don't know I just know that I won't recommend anymore this place to any person.
And I know about customer service because I worked as customer service Representative during 4 years and I know what is about.
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October 2024 by Donna Greene
Requested style: Fall is in now, so my sister and I choose accordingly.
My daughter, Rudi always love purple ?
Specialities: My family have been going to Regal for a very long time, my husband and ùs, traveling in from Peterborough to Ottawa, every 3 to 4 weeks, before he passed away.
Cleanliness: Regal Nails ? is always clean, the stylists also clean-up afterwards.
Stylist: Today my stylist was Jan, and Cindy, my daughter's.
They were wonderful.
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September 2024 by Deanan
Requested style: Not what I requested and even after I changed the style to a simpler one, she still messes it up ?
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September 2024 by R R
If I could put 0 I would. Went there as my regular salon was closed. Nail tech removed my previous set and cut all my nails short .
Hurt me and said “my nails are too thin” when Ive been doing my nails dod years without pain. Nails fell off the next day.
Horrible would not recommend
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September 2024 by Deborah Wright
Had several good visits to this salon but last visit turned into 3 follow up visits for bubbling nail polish. I had the nails done on Saturday, put socks on 2+ hours after application and polish rolled up like it was still wet. Went back Sunday (156km round trip) and they were too busy to fix. Went back Tuesday, they patched with same polish (which I told them was bad...separating and clumping in bottle). Tech checked before I left, said it was dry. 2+ hours later, put socks and shoes and polish rolled up like it was wet again. Came back the 4th time (that's over 500km of driving due to living on a farm) and 2 of the staff treated me with contempt and disdain implying I was not being careful and refusing to remove the almost empty bad bottle of polish. As if I would make that many trips ar the price of gas to cheat them out of a 10th of a bottle of nail polish. It was a matter of principle and now I will be finding another salon for my every 2 weeks manicure pedicure. I tip very well ($20 on a $50 mani/pedi) and treat the staff with respect and in a friendly manner and to be treated that way when they were at fault was very insulting. I will be sharing my experience wherever I can on social media so others do not get bad polish and poorly treated. The kind gentleman tech who redid my nails 3 times is a 5 star! Kind and genuinely upset that this happened. Owner, please feel free to respond/reach out if you have any concern.
UPDATED: Reply says to call the number of that salon so they can make it right. Same people who were rude and put the bad polish back are the ones answering that number. No point!
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August 2024 by A Ma
Just went to get a regular manicure and am so dissatisfied. All was going well until the guy started putting on the top coat. The stuff was so think and sticky that it made my nails bumpy and creased. There was hardly anything left in the bottle and I guess they are too cheap to open a new one. Upon paying I pointed this out and the woman had the gall to say that this was my fault, that I must have smudged while I sat there motionless for 40 mins to get them dry. I told her that I did not touch anything with them and she insisted that I must have done it without realizing it. She offered to put another coat on to try and fix them. No one checked on my nails during the time they were drying. I have a wedding to get to do so I could not stay to dry them again. This would not have helped anyway. Last time I go there for sure. Spend a little more and go to a reputable nail salon.
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August 2024 by Manal Gorgui
I am a customer for long time and noticed recently that they don’t respect the customer
they asked me to wait for one hour and was fine with me and then they started to take other people before my turn and she said if you don’t want to wait you can leave
The staff changed and became
Unprofessional
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May 2024 by Beth Levy
Requested style: The best nail spaSpecialties: Kelly is the bestCleanliness: Very.clean
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May 2024 by C Alexander
They don't realize that in this day and age customers can use their phones to record translations of voice into text.They will look at you right in the eyes and call you B!tch.Gossiping non stop about you and other customers like nobody's business!Now, the nail work itself is poor.Cutting down the sides of the toe nail so it ingrows and rough pedicure.Old super lumpy chairs in dire need of replacing at least 2 years ago.Add planters warts as a bonus, popping up after a visit to this"salon"Gross, unprofessional and unprincipledBeware!
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April 2024 by Kaylib Carpenter
Great place, great service and price is good. Recommend coming here to get your nails done.Cleanliness: It's very clean and they keep the place tidy
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April 2024 by Diane D
Kelly and the staff are amazing!!!
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April 2024 by robert lavigne
Amazing service, very friendly, great customer service beautiful nails and toe nails, fantastic browsSpecialties: Versatile style was met even better than expectedStylist: All great always clean
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April 2024 by Stephanie Carpenter
They're fantastic ?
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March 2024 by sandra mcgrath
Worst experience ever! I came in for a mani/pedi. It was the girls first day. The pedi was ok but she didn’t do a proper job on the cuticles, but cut the skin! On my mani, she had to remove old acrylic polish so they were wrapped with acitone soaked cotton balls then she just scraped the old polish off. This left my nails very rough, she didn’t do anything to smooth them. She did a terrible job on my cuticles and left me with lots of hangnails. My nails are rough, not properly shaped and the polish looks terrible. It was very clear this girl has never taken a professional course for mani/pedi.
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March 2024 by Monica
Terrible customer service!!! They were rude. No basic greetings or showing any gratitude for my business?Took way too long to finish my nails. I would take my business somewhere else?
