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December 2023 by Cubata
Went for my vaccine today and got quick and efficient service. Pharmacy staff was pleasant.
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November 2023 by Jennifer P.
This is a fairly large Rexall.The first thing I noticed about it is that it has reserved parking spots out front for customers who are 55 years old or older. I pointed them out to my mom (who I was with on my most recent visit to this Rexall) and she thought it was cool, haha. She said she'll tell my dad so he can park there when they go, lol. The store is big, bright and clean and well stocked. I like that they have their clearance racks at the front of the store. As y'all know, clearance racks are my favourite place to shop, so I appreciate having it there as opposed to buried in the back of the store where I have to go looking for it, lol. This location even has public washrooms, which are pretty rare for drug stores. I think this is one of the bigger and more modern Rexalls in the city. It's in a plaza, so lots of free parking.
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October 2023 by A Ellis
Not great service. The price listed on the shelf was lower than when I paid for one of my items. I asked the cashier to correct the mistake which was done begrudgingly. I asked if it was easier to do a full return of all 3 items or for just the one in an attempt to be helpful. Was told it was “quite complicated” either way. If you can’t list prices correctly then you will need to refund ppl the difference-that’s how it works. Imagine if 10 ppl bought the same item at the higher price and just let it slide. Nice for the drugstore not great for the customers. Why would anyone want to pay a higher price than listed? Insisting ppl give personal information for a refund to correct a pricing error seems overkill. I do not give my personal information out unless necessary-this wasn’t.
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June 2023 by rudan li
I didn't go rexall for shopping since shoppers are closer to my home, but I had gift cards and thought I'd use it up. My kids' sunscreen ran out, so I went to buy some, but I decided to buy a lot of other things while shopping, and the sales selling cosmetics was very nice, so I bought some more creams, and when I checked out, I found that I had exceeded the gift card limit I had brought, over 300, so I apologized to the cashier and told him that I had a few more gift cards at home and that I would go home and get them, hoping he would keep my stuff, and he had a very bad attitude at that point. But I felt I was the one who brought the trouble and felt it was okay, but when I went back to check out, his tone was terrible and felt I had done something very troubling to him. Ohh, at the end, it’s about the points card, after I swiped my gift card and asked if I could save the points, he sounded very bad and mean, he said: “I told you, you answered no.“ . Is he taking me for Alzheimer's? Or is he imagining the plot in his own head, because I was not even asked. And same thing happened with the shopping bag. All in all, this shopping experience was very poor due to cashiers bad service. It’s my second time shopping there, never ever shop again cause I do not want to trouble them.
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January 2023 by Oran R
Straff is super friendly and pharmacists have always been professional and informative. They use paper bags instead of plastic.
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December 2022 by rosie lemay
I switched pharmacy as the former had no customer service. Incredibly rude. Rexall has all what a customer wishes..great customer service..polite staff ..prescriptions filled in a timely manner.. Thank you for caring & taking care of us.
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September 2022 by John
Mark Cosenzo, the front store manager, went above and beyond the expectations of a manager by saving me $200!!. The story starts a month ago, when I had purchased a $200 prepaid gift card at this store. Unfortunely, this turned out to be nightmare as I suddenly found myself a victim of a giftcard scam. I immedietly contacted the Giftcard company and was required to provide the receipt. I had already lost the receipt, which is when I turned to the store to ask if they had the Merchent copy in posssion. I quickly sent an email out to the store, explained my predicament, and almost instantly, received an email from Mark, the store manager who was more than happy to help my situation.Mind you, Mark didn't have to help me; He could have ignored my email, been busy with other duties of a manager, etc. The fact that he had an all hands on deck approach to my problem shows how committed he is to customer satisfaction.
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August 2022 by Jackson Brazeau
Staff at the pharmacy sounded like the 2 minute phone call I had with her was the dread of her existence. Anything I asked she acted like I should know or was my issue....also everytime I come here I feel like they need a huge bell for service! then I wait 10-15 minutes even if I'm the first in line..Whack
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June 2022 by vero7061
What a wonderful drug store! All your employees Are very nice and Helpful! I just had to order some drugs for my sister and the Pharmacy assistant Sheila, was so great! I only have to wait a very short time before going over to pick up the medications. Wonderful, Wonderful! Bravo!
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May 2022 by Tariq
Mark Cosenzo, the front store manager, went above and beyond the expectations of a manager by saving me $200!!. The story starts a month ago, when I had purchased a $200 prepaid gift card at this store. Unfortunely, this turned out to be nightmare as I suddenly found myself a victim of a giftcard scam. I immedietly contacted the Giftcard company and was required to provide the receipt. I had already lost the receipt, which is when I turned to the store to ask if they had the Merchent copy in posssion. I quickly sent an email out to the store, explained my predicament, and almost instantly, received an email from Mark, the store manager who was more than happy to help my situation.Mind you, Mark didn't have to help me; He could have ignored my email, been busy with other duties of a manager, etc. The fact that he had an all hands on deck approach to my problem shows how committed he is to customer satisfaction.
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April 2022 by Erick Armstrong
The pharmacist is always rude to customers
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April 2022 by Karl L.
I was extremely surprised to see the pharmacist not wearing a mask behind the counter. He only put it on (and not even covering nose) when dealing with clients. I can't believe that THE medical expert in the store doesn't adhere to mandatory measures in place to fight COVID. For that reason, I'm bringing my business somewhere else. JEAN COUTU, HERE I COME!
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April 2022 by Alyssa Beltempo
Went in for my vaccine and was nervously asking lots of questions. The pharmacy staff was helpful and patient.
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April 2022 by Kim Lafontaine
I love this Rexall! The pharmacists are knowledgeable and helpful, the staff is friendly, everything is always clean and organized, what more could you ask for?
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April 2022 by Brother Ollie
Good efficient pharmacist. Very helpful to customers, and getting vaccinations done as well.
