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January 2024 by Katherine Martino
The customer service here is terrible. There were two employees working but the would not stop doing inventory/filling online orders to actually help the customers eventhough it was quite busy. After waiting 10 minutes I was able to try on a pair of boots and wanted to buy them. After another 10 minutes of waiting I finally left the store without making a purchase because I could see I was not going to be waited on for a long time. I went home and just ordered them online. It's clear that no one working there cares about making a sale. I think the owner's copy and paste response to negative reviews pretty much sums up the level of care they have for their customers' experience.
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December 2023 by Jane Rowland
I am very pleased with my purchase at the Orleans Soft Moc store. The sales clerk was great and I appreciated her advice and help.
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September 2023 by Kleek McGeek
I purchased a few pairs of shoes from SoftMoc's website and chose the option to deliver them to this store location for free. The employees were very helpful, and they let me try on each pair to be sure they fit. Thanks for the good service!
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August 2023 by Z H.
I was the only customer in the store and the two sales associates didn’t even look up from their conversation to acknowledge me. They also don’t seem to answer the phone either. Not sure exactly what they do…
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June 2023 by suzanne lavictoire
Love it so confortable, the arch of the sandal excellent, at first when you wear the sandals it hurts in between the toes after few wears it’s great, I recommend doe’s sandals ? pour-cent I usually wears size 7 I needed to go with size 6 made bigger
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May 2023 by Mavish H
Terrible customer service.Second time coming here after leaving a 1 star review. I thought I would give them another chance but definitely didn't change. Terrible customer service. Employees look miserable and really unpleasant. Literally rather not have shoes then shop here.
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February 2023 by Russell Gee
I bought my wife a pair of moccasins for Christmas and when she tried to straighten one of the bows the lace broke in her hands.Upon return to the point of purchase (Orleans, ON) the store associate could not resolve the situation and passed me off to a very rude manager who informed my wife and I that she would exchange the product but if any defect appeared on the new pair that Softmoc would not honour the warranty. She also insinuated that it was not the product at fault but my wife, having overtightened the lace. My wife and I were so surprised by the mgrs statement/attitude that we laughed to which she turned on her heal and went to the stock room expressing her disgust that we were so incredulous.As we completed the refund with the original associate I stated that I would no longer be a Softmoc customer to which she flippantly replied “that’s ok we have other customers.Long story short- my wife really wanted those moccasins so off to the St. Laurent store we went. Again I happened to deal with the mgr relaying the story ,and, without putting her on the spot she relayed what should have happened during our visit to the Orleans store which lost a $63 sale.Softmoc did make out ok though as my wife and I walked out of the St. Laurent store leaving $173 of my hard earned money behind.My opinion - the staff at the Orleans store should be in for some recurrent training at the very least.Regards, Russell
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December 2022 by Mike Renzi
Went in to size out some Blundstone boots. Anna was super helpful and very patient!
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July 2022 by Anne P.
I went in Sunday, June 26 th to pick up an order from the Soft Moc store in Place d"Orleans. From the initial ordering experience at this store , through to pick up, the staff were so friendly and helpful that I want to post my thanks. This kind of service is something online orders can't give you. Well done.
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July 2022 by Patrick Gora
Had the best time at this location. Thanks to autumn for being so helpful with everything definitely will come byRegards,Guy who will find a size 10 ;)
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April 2022 by Al Conway
Terrible customer service, the black haired lady is clearly not happy with her job and makes the customer feel like they are annoying by just walking in
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April 2022 by Nathan Delorme
Not friendly environment. You can hear the girls who works there talking so bad about another customer. My son and I felt uncomfortable being there.
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April 2022 by Christine Courchaine
I looked at several different shoes and they didn't have my size in any of them. Service very slow
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April 2022 by Fedor Filkov
Great service, always friendly and professional, will be back for sure when time comes.
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April 2022 by Brittany Morin
Worst customer service. One of your employee has the most unwelcomed attitude!
