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September 2023 by Deborah Perrier
It doesn’t matter what department I was trying to get through, Saturday afternoon at 12:30, nobody answers the phone. Not even customer service! So in my estimation, that’s not customer service. I have to travel an hour to get there, so I want to make sure they have they actually physically have what I need. but I think I’ll find it somewhere else.
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September 2023 by Pierre Desbiens Real Estate
My go to Home Depot. I use them as a supplier for my business and as my first stop when I need something for around the house. Sure they mess up sometimes but they have went above and beyond several times to help me out. I appreciate the team at the Orleans HD.
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September 2023 by Diane Boivin
If it wasn't for their delivery system, we would definitely have given them 5. We purchased a dishwasher and given a date of 19 Aug for delivery. Without going into a lot of detail we finally got it delivered on the 24 Aug. Kudos to Jenny in customer service who finally made it happen. Denis in appliances, and Susan in customer service were great,as was the other lady(sorry don't remember her name) both very calm and pleasant they saved the day, thank you.
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September 2023 by Elu Laya
Today, I went with my daughter to pick up a closet organized. I asked some questions to Salim. He was very friendly and helpful and to finished our shopping experience, we got another friendly sales associate at the cash, her name is Sue! Thank you to both of you for making this shopping experience a great one!
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September 2023 by Karen Johnston
We had California shutters installed throughout our home and we absolutely love them. The experience was fantastic from beginning to end. Suzanne Harrison, the Decor Consultant from the Orleans store was a pleasure to deal with and we appreciated her professional input re appropriate framing, etc. Serge Boisjoli and his assistant Gerdine installed our shutters. They were punctual, professional and kept the workspace very tidy, and most importantly did a great/quick job on the installation. Thanks for an overall great experience, we would highly recommend Home Depot for this service.
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August 2023 by Cliff R D
They have every tool and material you’d need for fixing or renovating your home, and are often the most affordable option.That being said, I would not advise you buy lumber from them. If your application requires straight boards you’ll be there for a long time trying to get a just couple that are acceptable. Go to a local store for lumber.
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August 2023 by Tay Tay
I usually don’t share reviews for stores but a visit today at this specific Home Depot was great. JM and the staff working around 6/7PM on a Friday were absolutely wonderful. Nothing but great customer service and good vibes. Home Depot is like a Toys R Us to me and having workers who care, are very attentive, and are all around just positive folks makes me want to spend my entire bank account there. Thank you again for everyone’s help and looking forward shopping there again!
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August 2023 by Sylvie Borris
DON'T BUY APPLIANCES at Home Depot!!!!!!! Worst service ever, even with an extended warranty!! Bought a fridge last year, now my food gets all frozen even with the proper setting, and it took 2.5 hours of being on the phone from the store, to the Home Depot appliance support, to the company from whom I have a warranty. All three asking the same info and to finish the call that they will send an email for which I have to choose my own local repair man, pay for it then claim my lost food through a WEBSITE!!!! Absolutely ridiculous!!!!!
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August 2023 by Laura Sweet
Young man at the returns desk was amazing.Young woman at the self serve check out…not so much.The returns portion of our visit was perfectly.We were able to return some unused product without any aggravation.We then went into the store to pick up a few more pieces of door trim to complete our renovation project.We used the self check out isle, but we realized after leaving the store that we had incorrectly scanned 5 PACKS of door trim instead of 5 INDIVIDUAL PIECES of door trim.We tried to run back into the store through the out door where we just checked out, just as the store was closing and we were met by a chorus of: “sorry’s”, “nothing we can do’s”, “come back tomorrow’s”.Really…2 minutes after 9 and they couldn’t get us out the door fast enough…brutal!We have spent over $5000 at Home Depot on this small renovation and have 3 more of our apartments left to renovate.If our visit doesn’t go well tomorrow, it will be our last.July 11, 2023
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March 2023 by josee chevrier
AMAZING SERVICE!!I phoned to inquire about an item in stock, online mentioning only one was left. I called and was informed that unfortunately that item was no longer available. No big deal this is why I called. Ten minutes later the phone rings and Walid(employee) informs me that he did find the item I was looking for!!This is going above and beyond and I am super grateful for this AMAZING SERVICE!!! He then offered to have it put on hold until I get there!Amazing Customer service goes a long way!Thank you Walid :)
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March 2023 by Thelma Churcher
Not much help offered today and not one check out was open. I hate doing the self checkout.
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March 2023 by Mike Honcho
Great place if you like to get F'd in the A. I had some huge brolic nubian God ape gape me in the millwork department between the display doors. I splurted my gurt
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February 2023 by Elizabeth Haywood
Great customer service at this Home Depot!Staff has been so helpful with all my renovations.shout out to Brain in the back who hand cut a metal pole for me and the manager Olusegun who understood my situation and handled everythiing very like a real boss!
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February 2023 by Kevin Hanson
I shop there 5 days a week. I'm a maintenance man and take care of a bunch of homes in Orleans. Good staff there very helpful and usually have what I'm looking for. Much better than Lowe's
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February 2023 by Claude Mainville
Yeah Donna in kitchen department very helpful and goes out of her way to satisfy you has a customer 10 out 10 for her
