Went in to get a store credit as they do not offer refunds! I was told the store is closing on Jan 31, 2024 and no store credits can be issued until the closing day. i will now be past the 3week store policy for exchanges. I feel we may be out our money. terrible customer service.
October 2023
We met Lee at the counter. She was super nice and helpful in helping me trying to find a nice fit. Unfortunately the pairs available in the store were all for people with narrow feet so we couldn't finalize a purchase. The customer service was on point so leaving 4 stars for the exceptional service
August 2023
We won’t recommend this store in Oshawa. Wrong size labeled on the shoes we bought which is misleading. The lady refuses to exchange the shoes. It was bad customer service. I have asked to provide me the head office number. She refused.
