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November 2023 by Pat Anderson
Requested smaller size top. Clerk checked on line & said size all sold out. Purchased top & was prepared to alter. Checked on line & WAS able to order smaller size. Took original back for refund, refused as there was a tiny spot of makeup on it. Clerk tried to remove & ground into top. Told if I could remove they might refund me. Took home, removed with only water, returned to a DIFFERENT store with no issue. No plans to shop Oshawa again. Ajax will be my go to store now.
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November 2023 by Candice Simonta-Dyer
I haven't been to this store, but called to find out if they had a style in store that I found on their website. I was told that the Oshawa Centre location does not carry plus sized clothing. This is not an inclusive location.
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October 2023 by Sammi Claire
Elaine was absolutely wonderful. She took so much care and time and attention with me. I really appreciated all of her help finding a dress for my friends wedding ?
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August 2023 by Hilly N.O
The staff at this store are not welcoming or helpful in any way. I was asking for help and the lady at the front ignored me.I’m not sure what they think they are selling? They carry a-lot of brands like besty and Adam, Adrianna P, Alex evenings etc. They sell them for double the price. Hudson’s Bay carries the same brands and sell them for half the price.The staff at luxury stores do not behave this way.They are always very welcoming.They must think they are something!Not recommend! The owner should think about retraining the staff or probably replacing them with younger staff rather than having angry, prejudiced seniors pissing off people!They never offered me any help or said hello when I worked in. However, when someone Caucasian women walked in, they said hello with very big smiles on their faces.
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June 2023 by Andrea S
Went in looking to purchase a mother of the groom dress. No one spoke to me or offered to help when I was clearly looking at the occasion dresses. I find the staff very snobby.Found my dress in another store where the staff were friendly and helpful.
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April 2023 by Elizabeth Lambert
Very helpful ladies. My mom got a dress for my sister's wedding today. Thanks for the help!
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November 2022 by Kristine Melvin
very rude and terrible service.when i asked for help with sizes cause i wasnt sure the sales lady was like very rude and didnt want to help and kinda shoved me.
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November 2022 by Denise Rogers
I enjoy shopping at Laura.I've purchased nice work clothes several times and jewellery.
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October 2022 by Maria Romani
With age, my body is changing and It looks that the cloth does not fit as it was before.Laura has always being the store where I find good quality clothing.I have being in the store this week and the sales ladies, Rita was one of them, had the patience of bring me several styles to try to fit my new body.I will always go back to my favourite store
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September 2022 by F C
I specifically went in to this place to buy some scarves.When I first walked in, there were 3–4 women standing behind the cash register area and talking to each other not one of them acknowledged my presence or said hello.When I got closer to the back of the store ( near the scarves) one of the older ladies looked over at me and then looks away. Still, says nothing.I then went shopping around the mall to see if any other store carried the item I was looking for or had a better deal.I walked into this store 3 times in the few hours I was at the mall shopping to compare prices and styles. All 3 times none of the women acknowledged my presence or said anything to me or offered help.They were all just behind the cash register talking leisurely.The last time I walked in and was looking at their inventory something very interesting happened.2 Caucasian women with babies in strollers walked in and as soon as they did the one lady that looked in my direction earlier and said nothing - said in a loud voice to these 2 women “ Hi Ladies! How are you today?” .Her tone and manner completely changed as these women walked in.Also for reference, I’m a young brown women. I’m not claiming this women working at this Laura did this on purpose- refusing to help or acknowledge me and being very friendly to the Caucasian women. However, this is an incident that happened at this location and the facts are there. I felt discriminated against and hope no one else has to feel how I did that day.The funny thing is I came in to that store specifically to drop money , guess they didn’t want it. LOL“ Don’t you work on commission? Big mistake, HUGE.”
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August 2022 by Yesha Rao
sales reps in the store did not offer any help at all when I was in the store for over an hour, and when it was time to pay the cashier was very rude. terrine service.
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August 2022 by H H
I specifically went in to this place to buy some scarves.When I first walked in, there were 3–4 women standing behind the cash register area and talking to each other not one of them acknowledged my presence or said hello.When I got closer to the back of the store ( near the scarves) one of the older ladies looked over at me and then looks away. Still, says nothing.I then went shopping around the mall to see if any other store carried the item I was looking for or had a better deal.I walked into this store 3 times in the few hours I was at the mall shopping to compare prices and styles. All 3 times none of the women acknowledged my presence or said anything to me or offered help.They were all just behind the cash register talking leisurely.The last time I walked in and was looking at their inventory something very interesting happened.2 Caucasian women with babies in strollers walked in and as soon as they did the one lady that looked in my direction earlier and said nothing - said in a loud voice to these 2 women “ Hi Ladies! How are you today?” .Her tone and manner completely changed as these women walked in.Also for reference, I’m a young brown women. I’m not claiming this women working at this Laura did this on purpose- refusing to help or acknowledge me and being very friendly to the Caucasian women. However, this is an incident that happened at this location and the facts are there. I felt discriminated against and hope no one else has to feel how I did that day.The funny thing is I came in to that store specifically to drop money , guess they didn’t want it. LOL“ Don’t you work on commission? Big mistake, HUGE.”
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August 2022 by Jodie
Absolutely terrible customer service, will accuse you of wrong doings and make you feel DISCRIMINATED.Went with my mom to buy a dress. Called ahead to put it on hold, tried it in store, and purchased it with the sales rep Annette more focused on getting our email/customer info than about the return policy because we said we were unsure.My mom came to return the dress and was accused of trying to return it at 3 other locations, and was not allowed to return the dress because of a missing tag and saying it LOOKED WORN - based on loose stitching already on all dresses.When in fact, it was in my room the whole time and was never touched in our home. We were not aware of any tag missing because when we purchased it the cashier looked over the dress and would have explained the return policy but did not, only asked for our information, when we explained that my mom is retired and does not live in this country.After 8 years of being in retail customer service myself, it was absolutely terrible customer service, not only not explaining the entire return policy, but to assume a customer of a fraud act. Disgusting.
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July 2022 by Lavinia McV
Went into Laura Oshawa Town Center to find a dress for a summer wedding.The sales person suggested this dress and I absolutely love it!Laura is not a store I would typically visit however they have a few great pieces that appeal to a younger-ish group.The staff acknowledged me, were courteous and super helpful. They didn’t judge me in my grudge wear like another store that day. They weren’t pushy and I really appreciate their customer service.Thank you and I’ll be back! ☺️Ouuuu!! The person who assisted me was Elaine Hylton.Go see her! She’s fabulous!Actually, they all are!
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February 2022 by The Wig Wardrobe
Bought a beautiful coat, and had a lot of help and words of encouragement...nice to have for my 1st time out shopping for the not really needed things...great staff the day I was there!